Cartwright Hotel Union Square - BW Premier Collection
US$179
/ night
Avg. for October
Prices for Cartwright Hotel Union Square - BW Premier Collection
Select dates to see prices and availability
US$179
/ night
Avg. for October
Monthly average prices
Nightly prices at Cartwright Hotel Union Square - BW Premier Collection average US$89 in the cheapest month (December) and US$209 in the most expensive month (June), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$153 |
| February | US$136 |
| March | US$193 |
| April | US$113 |
| May | US$116 |
| June | US$209 |
| July | US$112 |
| August | US$129 |
| September | US$198 |
| October | US$179 |
| November | US$106 |
| December | US$89 |
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Oct · US$179
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Most expensive: June (~US$209)
Cheapest: December (~US$89)
About this property
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and gift shops/newsstands. Additional features at this hotel include a fireplace in the lobby and a banquet hall.
Amenities
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and gift shops/newsstands. Additional features at this hotel include a fireplace in the lobby and a banquet hall.
Business amenities
Featured amenities include a business center, express check-out, and a 24-hour front desk. Planning an event in San Francisco? This hotel has 1173 square feet (109 square meters) of space consisting of conference space and a meeting room.
Rooms
Stay in one of 114 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have designer toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Location
Located in San Francisco (Union Square), The Cartwright Hotel - Union Square BW Premier Collection is within a 5-minute drive of Lombard Street and Oracle Park. This hotel is 2.2 mi (3.5 km) from Pier 39 and 2.3 mi (3.8 km) from Chase Center.
What's nearby
Union Square(0.1 Miles)
Westin St Francis Hotel Glass Elevators(0.1 Miles)
SF Masonic Auditorium(0.3 Miles)
Grace Cathedral(0.4 Miles)
Palace Hotel(0.5 Miles)
555 California Street(0.5 Miles)
Warfield Theatre(0.5 Miles)
Yerba Buena Gardens(0.5 Miles)
Golden Gate Theatre(0.6 Miles)
San Francisco Museum of Modern Art(0.6 Miles)
The Regency Ballroom(0.7 Miles)
Moscone Convention Center(0.7 Miles)
Van Ness Avenue(0.7 Miles)
TransAmerica Pyramid(0.8 Miles)
Great American Music Hall(0.8 Miles)
Oakland Intl. Airport (OAK)(19.7 Miles)
San Francisco Intl. Airport (SFO)(14.3 Miles)
San Carlos, CA (SQL)(25.1 Miles)
Concord, CA (CCR-Buchanan Field)(29.2 Miles)
Parking
Non-smoking rooms
Business centre
Tour desk
Banquet facilities
Safe-deposit box
Location
524 Sutter Street, Lower Nob Hill, San Francisco, California, United States of America
Union Square (0.1 Miles)
Westin St Francis Hotel Glass Elevators (0.1 Miles)
SF Masonic Auditorium (0.3 Miles)
Grace Cathedral (0.4 Miles)
Palace Hotel (0.5 Miles)
555 California Street (0.5 Miles)
Room options
5
Standard Room, 2 Twin Beds
2 Single Beds
Sleeps 2
HeatingWi-Fi (Free)Private Bathroom
4
Standard Room, 1 Twin Bed
1 Single Bed
109 ft²
Air ConditioningHeatingWi-Fi (Free)
6
Suite, 1 King Bed (With Sofabed)
1 Extra-Large Double Bed
Sleeps 4
HeatingWi-Fi (Free)Private Bathroom
8
Standard Room, 1 Queen Bed
1 Large Double Bed
Sleeps 2
130 ft²
Air ConditioningHeatingWi-Fi (Free)
4
Standard Room, 1 Twin Bed, Accessible
1 Single Bed
110 ft²
Air ConditioningHeatingWi-Fi (Free)
4
Suite, 1 King Bed, Accessible (With Sofabed)
1 Extra-Large Double Bed
Sleeps 4
229 ft²
HeatingWi-Fi (Free)Bathtub
5
Standard Room, 1 Double Bed
1 Double Bed
Sleeps 2
HeatingWi-Fi (Free)Private Bathroom
4
Standard Room, Multiple Beds
1 Double Bed
and 1 Single Bed
Sleeps 3
149 ft²
HeatingWi-Fi (Free)Private Bathroom
4
Standard Room, 1 King Bed
1 Extra-Large Double Bed
Sleeps 2
150 ft²
HeatingWi-Fi (Free)Private Bathroom
Guest reviews of Cartwright Hotel Union Square - BW Premier Collection
8.2
Very good
Based on 1,009 verified reviews
Who stays here?
Business
29%
Couple
38%
Family
12%
Group
12%
Solo
7%
What guests think
AI-generated summary based on recent guest reviews
Cartwright Hotel Union Square - BW Premier Collection draws consistent praise for its central Union Square location and friendly staff, while its historic character comes with trade-offs like compact rooms and very small bathrooms, occasional street noise, and dated elements.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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What guests think
Cartwright Hotel Union Square - BW Premier Collection draws consistent praise for its central Union Square location and friendly staff, while its historic character comes with trade-offs like compact rooms and very small bathrooms, occasional street noise, and dated elements.
Many guests find it clean and good value for the area, with comfortable beds and some updated fixtures. Facilities are basic: off-site garage parking with a fee and no on-site parking, free morning coffee/tea, pet friendly policies, a cozy lounge with a fireplace, and often no in-room fridge. Service reports range from highly helpful to occasionally rude, so experiences vary; overall, it is a straightforward base for travelers who prioritize location over space.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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AI-generated summary based on recent guest reviews
Facilities
Basic historic-hotel setup: off-site garage parking with a fee (no on-site parking), complimentary morning coffee/tea, a lounge with a fireplace, an elevator, and pet-friendly policies; many rooms lack a fridge.
Related guest reviews
10
William
16 Jul 2025
·
Stayed 2 nights
I booked this hotel because it said there was on site parking with limited height restrictions or offside parking for $35 a night when I got to the hotel they said there was no on-site parking. I had to pay $35 a night for offsite parking.
I booked this hotel because it said there was on site parking with limited height restrictions or offside parking for $35 a night when I got to the hotel they said there was no on-site parking. I had to pay $35 a night for offsite parking.
10
Jacie
5 Jun 2025
·
Stayed 5 nights
I stayed here for 5 nights and i really enjoyed it! The location is perfect in my opinion, there is a 7/11 and a Walgreens right across the hotel which is extremely convenient. There is also a cable car right outside. I used public transportation everywhere and it wasn’t too hard to navigate. The room itself was small but nice and comfortable. There’s no fridge but there is a microwave downstairs, along with a water fountain. I felt safe here because after 9, you need an hotel key card to open the property doors, also there is someone at the front desk 24/7. Overall, i would stay at this location again 100%.
I stayed here for 5 nights and i really enjoyed it! The location is perfect in my opinion, there is a 7/11 and a Walgreens right across the hotel which is extremely convenient. There is also a cable car right outside. I used public transportation everywhere and it wasn’t too hard to navigate. The room itself was small but nice and comfortable. There’s no fridge but there is a microwave downstairs, along with a water fountain. I felt safe here because after 9, you need an hotel key card to open the property doors, also there is someone at the front desk 24/7. Overall, i would stay at this location again 100%.
8
Jane
13 Aug 2025
·
Stayed 2 nights
Older building that has been updated and provided the basics - clean, comfortable bed, small but nice bathroom, darkening shades, tv, closet, suitcase stand, alarm clock, wall heater, no refrigerator, elevator, coffee in room or downstairs, large downstairs lounging areas. Our room overlooked the street; however, it was pretty quiet - even with activity on street like car being towed, some blinking red lights, pedestrian traffic at 7/11. Parking available for fee a short block away.
Older building that has been updated and provided the basics - clean, comfortable bed, small but nice bathroom, darkening shades, tv, closet, suitcase stand, alarm clock, wall heater, no refrigerator, elevator, coffee in room or downstairs, large downstairs lounging areas. Our room overlooked the street; however, it was pretty quiet - even with activity on street like car being towed, some blinking red lights, pedestrian traffic at 7/11. Parking available for fee a short block away.
2
Rod
14 Aug 2025
·
Stayed 2 nights
There is no view. The rooms are so small you can barely walk. No parking $40. A day and a block and a half walk. Room view was a destroyed brick wall 10 ft away. Felt like I was staying in a New York Alley.
There is no view. The rooms are so small you can barely walk. No parking $40. A day and a block and a half walk. Room view was a destroyed brick wall 10 ft away. Felt like I was staying in a New York Alley.
6
Gabby
21 Jul 2025
·
Stayed 2 nights
For a two day trip this was pretty good! pros: ease of check-in, location, beautiful lobby, elevator, house-keeping. the only thing that threw me for a loop was that there appeared to be some hair stuck to the window of the bathroom door, the AC unit was not very functional, and the room felt damp. The property was worth the price, but definitely some things to keep in mind when booking.
For a two day trip this was pretty good! pros: ease of check-in, location, beautiful lobby, elevator, house-keeping. the only thing that threw me for a loop was that there appeared to be some hair stuck to the window of the bathroom door, the AC unit was not very functional, and the room felt damp. The property was worth the price, but definitely some things to keep in mind when booking.
8
Amancio
11 Aug 2025
·
Stayed 1 night
The check in staff were really friendly and welcoming. First impression walking in was that it was really clean. The parking garage was 2 minutes walking distance from the hotel so it was pretty convenient. Had no issues with the room except that the bathroom was a little small and the sink was inconvenient when trying to wash my face. Overall you get a pretty nice experience considering what you are paying and you are in walking distance of a lot of cool establishments. I recommend staying here and I would stay here again.
The check in staff were really friendly and welcoming. First impression walking in was that it was really clean. The parking garage was 2 minutes walking distance from the hotel so it was pretty convenient. Had no issues with the room except that the bathroom was a little small and the sink was inconvenient when trying to wash my face. Overall you get a pretty nice experience considering what you are paying and you are in walking distance of a lot of cool establishments. I recommend staying here and I would stay here again.
10
Alexander
15 Aug 2024
·
Stayed 5 nights
We have stayed in a few hotels in San Fran with our dogs and can’t believe we only just found the Cartwright! Right in Union Square, walking distance to so many sites, NO pet and NO resort fee.That mixed with its excellent location and the room itself which was clean and comfortable, it’s a win in our books! One thing to note about parking - it’s offsite but there is a deal with the hotel which makes it reasonable given it’s right in the city. $35 a night or $45 for oversized. We have a Ram 1500 which can be a tight squeeze in lots of garages but the one the hotel works with was great. The turns were wide and there are staff on every floor directing you where to go. It was a relief after having a bad experience trying to find parking on our last visit
We have stayed in a few hotels in San Fran with our dogs and can’t believe we only just found the Cartwright! Right in Union Square, walking distance to so many sites, NO pet and NO resort fee.That mixed with its excellent location and the room itself which was clean and comfortable, it’s a win in our books! One thing to note about parking - it’s offsite but there is a deal with the hotel which makes it reasonable given it’s right in the city. $35 a night or $45 for oversized. We have a Ram 1500 which can be a tight squeeze in lots of garages but the one the hotel works with was great. The turns were wide and there are staff on every floor directing you where to go. It was a relief after having a bad experience trying to find parking on our last visit
10
Sofia
15 Aug 2025
·
Stayed 2 nights
Beautiful hotel, very friendly and dedicated staff. Clean. Very close to Union Square. Comfortable bed, great shower. Tea/coffee offered am. Fireplace.
Beautiful hotel, very friendly and dedicated staff. Clean. Very close to Union Square. Comfortable bed, great shower. Tea/coffee offered am. Fireplace.
10
Yuko
14 Aug 2025
·
Stayed 3 nights
It’s a pretty old building, but it’s well-maintained and clean. They had free coffee and organic tea in the morning, which was nice.
It’s a pretty old building, but it’s well-maintained and clean. They had free coffee and organic tea in the morning, which was nice.
8
Li
13 Jul 2025
·
Stayed 2 nights
Good value hotel in downtown SF with a 40$ parking fee per day. Good location and pet friendly! The room is a little small for 2 people and a dog, but it's clean and the bed was comfortable. The disadvantage is there is no fridge.
Good value hotel in downtown SF with a 40$ parking fee per day. Good location and pet friendly! The room is a little small for 2 people and a dog, but it's clean and the bed was comfortable. The disadvantage is there is no fridge.
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AI-generated summary based on recent guest reviews
Cleanliness
Housekeeping is often praised and many rooms are reported clean, but several reviews note musty or damp smells, stained linens, dusty areas, and mold/grime around bathrooms or AC units, indicating inconsistent deep cleaning.
Related guest reviews
8
Zain
5 Sept 2025
·
Stayed 3 nights
Arrived at the hotel past midnight due to a late flight. The staff was so kind as to keep the door unlocked for my arrival. Got in the room and immediately fell asleep on the bed. Woke up the next morning and realized that my head had been on a blood stained pillow case the entire night. That’s kind of gross, to be quite honest.
Arrived at the hotel past midnight due to a late flight. The staff was so kind as to keep the door unlocked for my arrival. Got in the room and immediately fell asleep on the bed. Woke up the next morning and realized that my head had been on a blood stained pillow case the entire night. That’s kind of gross, to be quite honest.
6
Jason
15 Dec 2022
·
Stayed 19,340 nights
The room was tiny, there was leaking water coming out of the pipes and standing water on the floor, the corners of the room were dirty, the windows were dirty, the room smelled damp, the heater barely worked, leaving it on all day barely made the room teolerable when it was cold outside, the closet doors stuck, the bathroom window was covered in disgusting film, my wife got super sick but symptoms improved while out and about, seems like from the conditions of the room, the lobby smelled weird too.
The room was tiny, there was leaking water coming out of the pipes and standing water on the floor, the corners of the room were dirty, the windows were dirty, the room smelled damp, the heater barely worked, leaving it on all day barely made the room teolerable when it was cold outside, the closet doors stuck, the bathroom window was covered in disgusting film, my wife got super sick but symptoms improved while out and about, seems like from the conditions of the room, the lobby smelled weird too.
6
Vilma
9 Oct 2025
·
Stayed 5 nights
Room was awful. It was dusty and there were flies on a daily basis. I know not to stay there ever again. The room was small. Overall the place was not to my liking. I will NOT recommend this place to any friends/family. Only thing positive was the location.
Room was awful. It was dusty and there were flies on a daily basis. I know not to stay there ever again. The room was small. Overall the place was not to my liking. I will NOT recommend this place to any friends/family. Only thing positive was the location.
6
Gabby
21 Jul 2025
·
Stayed 2 nights
For a two day trip this was pretty good! pros: ease of check-in, location, beautiful lobby, elevator, house-keeping. the only thing that threw me for a loop was that there appeared to be some hair stuck to the window of the bathroom door, the AC unit was not very functional, and the room felt damp. The property was worth the price, but definitely some things to keep in mind when booking.
For a two day trip this was pretty good! pros: ease of check-in, location, beautiful lobby, elevator, house-keeping. the only thing that threw me for a loop was that there appeared to be some hair stuck to the window of the bathroom door, the AC unit was not very functional, and the room felt damp. The property was worth the price, but definitely some things to keep in mind when booking.
8
Kelley
11 Oct 2025
·
Stayed 3 nights
Quaint, restored boutique hotel, dark hallways, small room. Furniture very nice, bed adequate. Smelled good, very clean. Only coffee in the mornings. GREAT LOCATION!
Quaint, restored boutique hotel, dark hallways, small room. Furniture very nice, bed adequate. Smelled good, very clean. Only coffee in the mornings. GREAT LOCATION!
4
Julia
1 Sept 2025
·
Stayed 3 nights
The hall and my room smelled very musty, so much so that I was worried that there was mold. I bought Lysol from the Walgreens across the street but it didn't help. There were black spots at the base of the shower and around the window AC unit. I took out the filter screen of the AC unit and it was filthy. When I showed it to the 2 employees at the front desk, one was rude saying he had no idea when he could get me a new one because he'd have to call "engineering". The second man was nicer, took the filter, and said he'd take care of it. When I returned to my room later that day, there was a filter in the AC unit again. I don't know if it had just been vacuumed or if it was new. Regardless, I didn't use it again. The first night, it was so noisy outside in the neighborhood that I had to turn on the AC fan to try to sleep (white noise) but the fan was so loud that sleeping was quite the challenge. The room was small but what I liked were the shower and towels. Every employee except the one mentioned above was very friendly. The price was right, but I would only suggest people looking for a youth hostel type accommodation to stay here.
The hall and my room smelled very musty, so much so that I was worried that there was mold. I bought Lysol from the Walgreens across the street but it didn't help. There were black spots at the base of the shower and around the window AC unit. I took out the filter screen of the AC unit and it was filthy. When I showed it to the 2 employees at the front desk, one was rude saying he had no idea when he could get me a new one because he'd have to call "engineering". The second man was nicer, took the filter, and said he'd take care of it. When I returned to my room later that day, there was a filter in the AC unit again. I don't know if it had just been vacuumed or if it was new. Regardless, I didn't use it again. The first night, it was so noisy outside in the neighborhood that I had to turn on the AC fan to try to sleep (white noise) but the fan was so loud that sleeping was quite the challenge. The room was small but what I liked were the shower and towels. Every employee except the one mentioned above was very friendly. The price was right, but I would only suggest people looking for a youth hostel type accommodation to stay here.
8
Laiali
19 Mar 2024
·
Stayed 3 nights
My stay at the Cartwright was nice overall. The rooms are very small but I’m sure that’s common in SF. Some of the outlets didn’t work so that was a bummer and the bathroom was very tiny. There were a few items in the room and places I noticed that were not as clean as I’d hoped but it was not anything terrible. Probably would not stay here again since there’s so many options in SF BUT it was still a nice experience as I still had fun on my trip with a place to sleep!
My stay at the Cartwright was nice overall. The rooms are very small but I’m sure that’s common in SF. Some of the outlets didn’t work so that was a bummer and the bathroom was very tiny. There were a few items in the room and places I noticed that were not as clean as I’d hoped but it was not anything terrible. Probably would not stay here again since there’s so many options in SF BUT it was still a nice experience as I still had fun on my trip with a place to sleep!
8
Robert
16 Oct 2025
·
Stayed 1 night
Clean room, friendly staff
Clean room, friendly staff
10
MaKella
7 Jul 2025
·
Stayed 1 night
Staff was incredible sooo nice. The only complaint is the room is clean but could use a deeper clean.
Staff was incredible sooo nice. The only complaint is the room is clean but could use a deeper clean.
10
Lonie
18 May 2025
·
Stayed 3 nights
We loved our stay. Our only issue would be that there weren’t any vents in the bathroom and it was too cold to open the windows so the room felt a little damp and we had a hard time staying warm at night. The heater wasn’t really an heater so it didn’t do much to help. Otherwise we loved it. We never felt like we were in the city until we walked out the front door. The staff was super nice. Everything was clean and appealing. Thank you for a lovely trip!
We loved our stay. Our only issue would be that there weren’t any vents in the bathroom and it was too cold to open the windows so the room felt a little damp and we had a hard time staying warm at night. The heater wasn’t really an heater so it didn’t do much to help. Otherwise we loved it. We never felt like we were in the city until we walked out the front door. The staff was super nice. Everything was clean and appealing. Thank you for a lovely trip!
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AI-generated summary based on recent guest reviews
Rooms
Rooms are compact with very small bathrooms; beds are generally comfortable and some showers are modern. Noise can travel through thin walls, climate control and Wi‑Fi vary, and in-room amenities are simple (often no fridge).
Related guest reviews
10
Maikel
18 Aug 2025
·
Stayed 4 nights
Great location, rooms are comfortable, modern shower and better mirrors in the room. It is a pet friendly hotel.
Great location, rooms are comfortable, modern shower and better mirrors in the room. It is a pet friendly hotel.
8
Miren
3 Nov 2024
·
Stayed 7 nights
Small but efficient room. The hotel was close to everything. The A/C was very noisy.
Small but efficient room. The hotel was close to everything. The A/C was very noisy.
6
JENNY
17 Feb 2024
·
Stayed 2 nights
The hotel is very well located. The room was recently renovated, but still shows signs of the oldness. The room was clean and the mattress was relatively comfortable (too soft for my partner). There was little room to walk around the king bed. A queen bed would have been more suitable for the size of the room. The bathroom is small and cannot fit 2 persons at the same time. Water was leaking from the pipes everytime we used the sink. I would recommend this hotel if you are someone who values location and doesn't expect to spend much time in the room.
The hotel is very well located. The room was recently renovated, but still shows signs of the oldness. The room was clean and the mattress was relatively comfortable (too soft for my partner). There was little room to walk around the king bed. A queen bed would have been more suitable for the size of the room. The bathroom is small and cannot fit 2 persons at the same time. Water was leaking from the pipes everytime we used the sink. I would recommend this hotel if you are someone who values location and doesn't expect to spend much time in the room.
8
Carol
15 Jul 2024
·
Stayed 5 nights
Location was top notch. Walls are thin and the bathroom was about as small as possible to fit a sink, shower and toilet. That being said, we would stay there again!
Location was top notch. Walls are thin and the bathroom was about as small as possible to fit a sink, shower and toilet. That being said, we would stay there again!
6
todd
10 Apr 2025
·
Stayed 3 nights
They advertised that every room had air conditioners. This is not true. There was a good breeze from the window but the noise kept us up all night long.
They advertised that every room had air conditioners. This is not true. There was a good breeze from the window but the noise kept us up all night long.
8
Adilene
6 Nov 2024
·
Stayed 1 night
Everything was excellent but honestly the room had very small space to walk around it felt very tight and could barely fit in the shower
Everything was excellent but honestly the room had very small space to walk around it felt very tight and could barely fit in the shower
8
Jana
10 Oct 2024
·
Stayed 4 nights
Honestly everything was pretty great. Location was good for what we were doing and it didn't feel like it was too sketchy to go out. Great access to restaurants and the cable car line! Our only real complaint is that the toilet in our room was horrible and we had to flush it 3+ times just to get toilet paper to go down, let alone anything else.
Honestly everything was pretty great. Location was good for what we were doing and it didn't feel like it was too sketchy to go out. Great access to restaurants and the cable car line! Our only real complaint is that the toilet in our room was horrible and we had to flush it 3+ times just to get toilet paper to go down, let alone anything else.
8
Jill
31 Aug 2025
·
Stayed 2 nights
Clean, simple hotel. Rooms were quite small, but comfortable. I probably wouldn’t stay again as I prefer more space in a room.
Clean, simple hotel. Rooms were quite small, but comfortable. I probably wouldn’t stay again as I prefer more space in a room.
8
Lionel
17 Oct 2024
·
Stayed 2 nights
Our wifi was weak, didn’t always work. They refunded some money because of the poor wifi.
Our wifi was weak, didn’t always work. They refunded some money because of the poor wifi.
10
Robin
6 May 2025
·
Stayed 2 nights
Clean rooms. Initially had a room on the second floor at the front of the hotel - I go to sleep early, there was a lot of noise from the street and from the room next door (the walls seem thin), and I asked to move and they immediately accommodated me without question. The showers had good pressure and the beds are comfortable (though the mattresses vary from room to room). This is a quality place to stay for the price.
Clean rooms. Initially had a room on the second floor at the front of the hotel - I go to sleep early, there was a lot of noise from the street and from the room next door (the walls seem thin), and I asked to move and they immediately accommodated me without question. The showers had good pressure and the beds are comfortable (though the mattresses vary from room to room). This is a quality place to stay for the price.
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AI-generated summary based on recent guest reviews
Service
Staff are frequently described as friendly and accommodating, including helpful check-in support. However, multiple guests reported rude or unhelpful front-desk interactions and uneven problem resolution.
Related guest reviews
10
Cristy
16 Nov 2024
·
Stayed 2 nights
I believe his name was edwin or edward checked us in. he was extremely kind and helpful with the process. was a nice trip and felt safe at night knowing the hotel was accessible only through a key card.
I believe his name was edwin or edward checked us in. he was extremely kind and helpful with the process. was a nice trip and felt safe at night knowing the hotel was accessible only through a key card.
6
Georgina
21 Jul 2025
·
Stayed 3 nights
Not Great Service, But Nice Rooms The front desk staff consistently had 2 to 3 people present, but they acted as if they were each working solo. Any time assistance could have been offered, they seemed too preoccupied with chatting among themselves and came across as bothered by basic guest interactions. They appeared very self-involved and more focused on their own conversations than helping guests. One evening, I called to check if I had left an item behind. The phone was answered with a flat, almost annoyed “hello” with no mention of the hotel name, which made me wonder if I had even called the right number. When I inquired about the item, I was immediately told “no” without a pause, the kind of quick response that made it hard to believe they actually checked. During checkout, I was clearly struggling with multiple bags. Despite three staff members being present, one simply shouted from the desk, “Are you checking out?” Not one of them offered a bell cart or asked if I needed assistance. The same happened at check-in. I had plenty of luggage, but no offer of help. On my way out, I saw at least two unused bell carts just sitting in the small lobby. It was disappointing that no one had thought to offer one at either point in my stay. That said, the rooms themselves were great, and housekeeping was excellent. The woman who cleaned our room was kind, helpful, and went above and beyond when we needed extra items. We made sure to leave her a tip for her wonderful service
Not Great Service, But Nice Rooms The front desk staff consistently had 2 to 3 people present, but they acted as if they were each working solo. Any time assistance could have been offered, they seemed too preoccupied with chatting among themselves and came across as bothered by basic guest interactions. They appeared very self-involved and more focused on their own conversations than helping guests. One evening, I called to check if I had left an item behind. The phone was answered with a flat, almost annoyed “hello” with no mention of the hotel name, which made me wonder if I had even called the right number. When I inquired about the item, I was immediately told “no” without a pause, the kind of quick response that made it hard to believe they actually checked. During checkout, I was clearly struggling with multiple bags. Despite three staff members being present, one simply shouted from the desk, “Are you checking out?” Not one of them offered a bell cart or asked if I needed assistance. The same happened at check-in. I had plenty of luggage, but no offer of help. On my way out, I saw at least two unused bell carts just sitting in the small lobby. It was disappointing that no one had thought to offer one at either point in my stay. That said, the rooms themselves were great, and housekeeping was excellent. The woman who cleaned our room was kind, helpful, and went above and beyond when we needed extra items. We made sure to leave her a tip for her wonderful service
10
Thomas
22 Apr 2025
·
Stayed 2 nights
This is a quaint hotel just a few walking minutes from Union Square. Great location! The rooms aren't the newest, but that's ok for the price. It's San Francisco after all. The staff is very friendly and there is a quaint lobby with a fireplace on the second floor. We would definitely come again.
This is a quaint hotel just a few walking minutes from Union Square. Great location! The rooms aren't the newest, but that's ok for the price. It's San Francisco after all. The staff is very friendly and there is a quaint lobby with a fireplace on the second floor. We would definitely come again.
10
Frank E
15 Aug 2025
·
Stayed 3 nights
Great location! Comfortable, clean room. The staff was especially helpful and accommodating.
Great location! Comfortable, clean room. The staff was especially helpful and accommodating.
6
Shamsun
17 Jul 2025
·
Stayed 2 nights
It was a very old building that clearly had a lot of history, which was interesting. The rooms were clean, but the bathrooms were incredibly small. The staff at the front desk were rude, gave me the wrong room when I paid additional for a bigger one, and didn't apologize afterwards. I found clothes belonging to a previous customer in the closet, which was a bit off putting. Overall, I wouldn't stay here again because there are so many other hotels nearby, and many in similar price ranges that have better service. I'd recommend the property hire front desk staff that are more polite, aren't overtly hostile to customers, and don't whisper snide comments to each other when a customer is standing right there. It wasn't worth my time addressing it to them, but thought I'd mention it for other customers that may not take kindly to it.
It was a very old building that clearly had a lot of history, which was interesting. The rooms were clean, but the bathrooms were incredibly small. The staff at the front desk were rude, gave me the wrong room when I paid additional for a bigger one, and didn't apologize afterwards. I found clothes belonging to a previous customer in the closet, which was a bit off putting. Overall, I wouldn't stay here again because there are so many other hotels nearby, and many in similar price ranges that have better service. I'd recommend the property hire front desk staff that are more polite, aren't overtly hostile to customers, and don't whisper snide comments to each other when a customer is standing right there. It wasn't worth my time addressing it to them, but thought I'd mention it for other customers that may not take kindly to it.
2
Emily
21 Feb 2025
·
Stayed 4 nights
Not the cleanest or friendliest staff. I had an incident in which someone entered my room when I left for a few hours. I had a “do not disturb” sign on. They (staff) left a note saying I’d be fined $250 if I were smoking. I was not smoking. I’m a solo female traveler and for this hotel staff to enter my room when I’m out for a few hours with a do not disturb sign on is absolutely ridiculous and so uncomfortable. Mind you they didn’t clean or make the bed. They entered for non housekeeping reasoning. I called the front desk in regard to this note and they claimed there were cigarette butts in the room. The front desk was absolutely so rude about this situation when I called about the note. The manager did reach out via email and he seemed much more pleasant than the staff there. Entering a guest’s room during their stay with a do not disturb sign on is so wrong. I do not recommend this place as it’s not safe due to these reasons.
Not the cleanest or friendliest staff. I had an incident in which someone entered my room when I left for a few hours. I had a “do not disturb” sign on. They (staff) left a note saying I’d be fined $250 if I were smoking. I was not smoking. I’m a solo female traveler and for this hotel staff to enter my room when I’m out for a few hours with a do not disturb sign on is absolutely ridiculous and so uncomfortable. Mind you they didn’t clean or make the bed. They entered for non housekeeping reasoning. I called the front desk in regard to this note and they claimed there were cigarette butts in the room. The front desk was absolutely so rude about this situation when I called about the note. The manager did reach out via email and he seemed much more pleasant than the staff there. Entering a guest’s room during their stay with a do not disturb sign on is so wrong. I do not recommend this place as it’s not safe due to these reasons.
2
Johnathan
22 Feb 2025
·
Stayed 2 nights
Immediately after checking in I want to wash my hands and found the drain pipe under the sink disconnected. There are no phones in the room so I had to go back down to the front desk. Edward was not empathetic or proactive with solutions. I had to suggest moving us to another room while they fixed it. We had to move our stuff down several floors to a handicap accessible room for a night. This room had signs of wear and the floors were not very clean. I complained about this whole process was making us late for our dinner reservations and ruining a celebration weekend. Edward was adamant it wasn’t their fault and all they could do was give us the other room. I explained anyone that cleaned the sink properly recently would have noticed the pipe, the accessible room was not what I paid for and the lack of responsibility and accountability is very upsetting. I had better luck with staff the following day who actually moved our stuff back when the room was fixed. However, we dreaded seeing Edward every time we came back because he was rude to me and my wife. I’m from San Francisco and was not expecting a new modern hotel but I was expecting good service and the room I reserved. Beware that the price does not reflect the value here.
Immediately after checking in I want to wash my hands and found the drain pipe under the sink disconnected. There are no phones in the room so I had to go back down to the front desk. Edward was not empathetic or proactive with solutions. I had to suggest moving us to another room while they fixed it. We had to move our stuff down several floors to a handicap accessible room for a night. This room had signs of wear and the floors were not very clean. I complained about this whole process was making us late for our dinner reservations and ruining a celebration weekend. Edward was adamant it wasn’t their fault and all they could do was give us the other room. I explained anyone that cleaned the sink properly recently would have noticed the pipe, the accessible room was not what I paid for and the lack of responsibility and accountability is very upsetting. I had better luck with staff the following day who actually moved our stuff back when the room was fixed. However, we dreaded seeing Edward every time we came back because he was rude to me and my wife. I’m from San Francisco and was not expecting a new modern hotel but I was expecting good service and the room I reserved. Beware that the price does not reflect the value here.
10
Cora
23 Apr 2025
·
Stayed 5 nights
Considerate, kind, and helpful staff. Great location for public transit, cable cars, and walking around to various tourist spots.
Considerate, kind, and helpful staff. Great location for public transit, cable cars, and walking around to various tourist spots.
10
Estuardo
18 Aug 2025
·
Stayed 4 nights
The manager is a nice guy he did a great job
The manager is a nice guy he did a great job
10
Sienna
19 May 2024
·
Stayed 2 nights
This hotel is a quick walk to public transportation (highly recommend to utilize the muni. it's fast, affordable and easy to use!) near many places to eat, and have very warm and welcoming staff!
This hotel is a quick walk to public transportation (highly recommend to utilize the muni. it's fast, affordable and easy to use!) near many places to eat, and have very warm and welcoming staff!
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AI-generated summary based on recent guest reviews
Location
Central Union Square location with easy access to cable cars, BART, Chinatown, shopping, and dining. Some mention typical big-city activity outside.
Related guest reviews
10
Gregory
20 Oct 2025
·
Stayed 3 nights
Great location . Central location . Older hotel . Clean ,. Functional . Good rates . Would stay there again for sure .
Great location . Central location . Older hotel . Clean ,. Functional . Good rates . Would stay there again for sure .
8
Andrew
12 Aug 2023
·
Stayed 4 nights
The rooms are a little dated and small, but for the price they are very reasonable. Great location one block from Union Square, where you can easily walk to tons of food and shopping options nearby. Great access to transit as well.
The rooms are a little dated and small, but for the price they are very reasonable. Great location one block from Union Square, where you can easily walk to tons of food and shopping options nearby. Great access to transit as well.
10
Ellie
22 May 2025
·
Stayed 3 nights
Close to everything! Love it!
Close to everything! Love it!
8
Darlene
7 Oct 2025
·
Stayed 5 nights
Nice location. Central
Nice location. Central
8
Allison
3 Feb 2025
·
Stayed 2 nights
Great location!
Great location!
10
Cora
23 Apr 2025
·
Stayed 5 nights
Considerate, kind, and helpful staff. Great location for public transit, cable cars, and walking around to various tourist spots.
Considerate, kind, and helpful staff. Great location for public transit, cable cars, and walking around to various tourist spots.
10
Ashish
6 Jan 2024
·
Stayed 3 nights
The hotel is close to so many attractions in San Francisco and is a great base of operations for a trip.
The hotel is close to so many attractions in San Francisco and is a great base of operations for a trip.
10
Alejandra
28 Dec 2024
·
Stayed 1 night
Great location near a lot of dinning spots and entertainment
Great location near a lot of dinning spots and entertainment
10
Ross
24 Jul 2025
·
Stayed 2 nights
The front desk staff were incredibly helpful and pleasant. City center location so generally less than 10 minutes away from anything you need.
The front desk staff were incredibly helpful and pleasant. City center location so generally less than 10 minutes away from anything you need.
10
Evelyn
10 Jun 2025
·
Stayed 2 nights
Great location! The hotel is about a block away from Union Sq
Great location! The hotel is about a block away from Union Sq
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AI-generated summary based on recent guest reviews
Dining
No on-site restaurant or breakfast; complimentary morning coffee/tea only. Many cafes and restaurants are a short walk away, including late-night options.
Related guest reviews
10
Jeff
9 Jul 2025
·
Stayed 2 nights
Very well located in Union Square. Rooms were very nice in clean. There’s a 24 hour café right around the corner if you want a late night food. It can be loud outside at times. Other than that it’s a great place to stay.
Very well located in Union Square. Rooms were very nice in clean. There’s a 24 hour café right around the corner if you want a late night food. It can be loud outside at times. Other than that it’s a great place to stay.
8
Rahim
31 Oct 2024
·
Stayed 3 nights
This is a terrific option near the busy Union Square - especially for those that are trying to save. There’s some great food options nearby including Fresh Brew Coffee for breakfast and coffee.
This is a terrific option near the busy Union Square - especially for those that are trying to save. There’s some great food options nearby including Fresh Brew Coffee for breakfast and coffee.
10
Sofia
15 Aug 2025
·
Stayed 2 nights
Beautiful hotel, very friendly and dedicated staff. Clean. Very close to Union Square. Comfortable bed, great shower. Tea/coffee offered am. Fireplace.
Beautiful hotel, very friendly and dedicated staff. Clean. Very close to Union Square. Comfortable bed, great shower. Tea/coffee offered am. Fireplace.
10
Charles
20 Dec 2024
·
Stayed 2 nights
The staff at the Cartwright always impress. Very friendly and efficient. Great location. comfortable room. I recommend breakfast at the nearby Sears. Get the Al's Special. If you enjoy a bloody mary or 3 this is the place to order one (or 3).
The staff at the Cartwright always impress. Very friendly and efficient. Great location. comfortable room. I recommend breakfast at the nearby Sears. Get the Al's Special. If you enjoy a bloody mary or 3 this is the place to order one (or 3).
10
Diva
14 Oct 2024
·
Stayed 5 nights
I liked that it was an older hotel built in the early 1900's. While the housekeeper had the room door opened for cleaning I took a sneak peek at some of the other rooms and was surprised how the layout for each room seemed to be very different. The rooms are very clean. The bedding and towels clean and not worn. There isn't a cafe or restaurant, but there are food venues near by on the corner or on the next block. Complimentary coffee and tea available in the morning 7am to 10am. Lovely, large modern lobby area to wait, hang out or eat in.
I liked that it was an older hotel built in the early 1900's. While the housekeeper had the room door opened for cleaning I took a sneak peek at some of the other rooms and was surprised how the layout for each room seemed to be very different. The rooms are very clean. The bedding and towels clean and not worn. There isn't a cafe or restaurant, but there are food venues near by on the corner or on the next block. Complimentary coffee and tea available in the morning 7am to 10am. Lovely, large modern lobby area to wait, hang out or eat in.
10
Jarin
13 Nov 2024
·
Stayed 3 nights
The staff was very friendly and accommodating, even though my needs were minor (lock box at the desk for my passport, ice). Always greeted and made to feel like a valuable guest. The protests in the area made for a loud evening and morning, but thankfully stop between 10pm til 7am. My room was clean but small, which is fine as a solo traveler. Desk was available if you need to work on a computer, and the bed was comfortable. Both AC and an heater are available, as well as a fan. A cool historic hotel, and the fireplace in the lobby is nice to sit by on a chilly evening! Would definitely stay again.
The staff was very friendly and accommodating, even though my needs were minor (lock box at the desk for my passport, ice). Always greeted and made to feel like a valuable guest. The protests in the area made for a loud evening and morning, but thankfully stop between 10pm til 7am. My room was clean but small, which is fine as a solo traveler. Desk was available if you need to work on a computer, and the bed was comfortable. Both AC and an heater are available, as well as a fan. A cool historic hotel, and the fireplace in the lobby is nice to sit by on a chilly evening! Would definitely stay again.
4
Gary
25 Feb 2025
·
Stayed 3 nights
Room was very small. Bathroom too small to even bend over. No minifridge, no view, no heat. No breakfast, only coffee. Questionable fire escape plan. Low price. One block from hop on, hop off bus stop, $17 Uber ride to Wharf. Good restaurants nearby.
Room was very small. Bathroom too small to even bend over. No minifridge, no view, no heat. No breakfast, only coffee. Questionable fire escape plan. Low price. One block from hop on, hop off bus stop, $17 Uber ride to Wharf. Good restaurants nearby.
8
Travis
29 Sept 2024
·
Stayed 3 nights
The Cartwright is an historic hotel in a great location in San Francisco. Dining in the area is not great, staff is very friendly and helpful.
The Cartwright is an historic hotel in a great location in San Francisco. Dining in the area is not great, staff is very friendly and helpful.
10
David
4 Sept 2023
·
Stayed 2 nights
Very nice hotel. Updated, but still lots of original charm. Staff were very pleasant. Excellent location. Close to shops, restaurants, coffee shops, Union Square, BART, Muni. Felt very safe in the surroundings.
Very nice hotel. Updated, but still lots of original charm. Staff were very pleasant. Excellent location. Close to shops, restaurants, coffee shops, Union Square, BART, Muni. Felt very safe in the surroundings.
8
Bojan
16 Dec 2024
·
Stayed 3 nights
Staff are nice and professional. The location is very convenient with some restaurants and stores nearby. Union square is 2 mins away by walking.
Staff are nice and professional. The location is very convenient with some restaurants and stores nearby. Union square is 2 mins away by walking.
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AI-generated summary based on recent guest reviews
8
Matt and Amy
2 weeks ago
·
Stayed 1 night
Tai who checked us in was amazing. She made the experience great. It would be helpful if there were trash cans in the rooms.
Tai who checked us in was amazing. She made the experience great. It would be helpful if there were trash cans in the rooms.
4
amol
11 Sept 2026
·
Stayed 4 nights
Very small room. No AC
Very small room. No AC
8
Cedric
5 Sept 2026
·
Stayed 3 nights
Older property. Staff were nice, friendly and overall helpful.
Older property. Staff were nice, friendly and overall helpful.
6
Shameka
31 Aug 2026
·
Stayed 1 night
It was my first time staying here and it was pleasant enough. Nice hotel staff and it was clean. I didn't like the parking situation. I also didn't like how the mirror in the bathroom wasn't above the sink. It was on the side. Also there was no screen on the window. No microwave or refrigerator.
It was my first time staying here and it was pleasant enough. Nice hotel staff and it was clean. I didn't like the parking situation. I also didn't like how the mirror in the bathroom wasn't above the sink. It was on the side. Also there was no screen on the window. No microwave or refrigerator.
10
Timothy
22 Aug 2026
·
Stayed 1 night
My other favorite Boutique hotel. With the greatest staff and a relaxed attitude that means everything when it comes without judgement! I can’t say enough nice things about this place. It’s unassuming and you should be that way here anyway. They won’t do you wrong and pets stay for free and no mean and nasty looks ever.
My other favorite Boutique hotel. With the greatest staff and a relaxed attitude that means everything when it comes without judgement! I can’t say enough nice things about this place. It’s unassuming and you should be that way here anyway. They won’t do you wrong and pets stay for free and no mean and nasty looks ever.
Property policies
Check-in instructions
Everything you need to know for a smooth check-in.
Check-in
Check-out
From 15:00 to 02:00
Before 12:00
Security deposit
You'll be required to pay the fully refundable deposit for this property.
Good to know
Additional policies and info about this property.
Optional extras
Additional paid services you can request.
FAQs about Cartwright Hotel Union Square - BW Premier Collection
Is parking available at the hotel?
Parking is available nearby for a fee of USD 35.00 per night, located approximately 656 feet away from the hotel. Reservations are not required.
Does the hotel allow pets?
The hotel allows pets in specific rooms only, with certain restrictions. Guests must contact the property directly to arrange for bringing pets. Service animals are exempt from restrictions.
What are the check-in and check-out times?
Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out may be available upon request but are subject to availability and may incur additional charges.
What accessibility features does the hotel offer?
The hotel features limited wheelchair accessibility, including accessible public areas and facilities. Step-free entrances are available, and there are elevators for guest convenience.
Where is the hotel located in relation to key attractions?
The hotel is located in Union Square, San Francisco, within a 5-minute drive of Lombard Street and Oracle Park. It is approximately 2.2 miles from Pier 39 and 2.3 miles from Chase Center.
What are the hotel's policies for guests staying with children?
Up to 2 children aged 17 years old and younger can stay for free when occupying the parent's or guardian's room, using existing bedding.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-20: NO DATA
- 2026-10-21: 205.9567611553955USD
- 2026-10-22: 134.91782134020994USD
- 2026-10-23: 135.45779620346067USD
- 2026-10-24: 133.62001557943725USD
- 2026-10-25: 110.09220647076415USD
- 2026-10-26: 136.93611051538085USD
- 2026-10-27: 144.16003394415281USD
- 2026-10-28: 328.9539581689453USD
- 2026-10-29: 143.34889356280516USD
- 2026-10-30: 131.96356602511597USD
- 2026-10-31: 148.96273692077636USD
- 2026-11-01: 111.96454144198607USD
- 2026-11-02: 170.5992759956665USD
- 2026-11-03: 167.96180170684812USD
- 2026-11-04: 166.9918467012329USD
- 2026-11-05: 108.00473149008178USD
- 2026-11-06: 119.98414875759886USD
- 2026-11-07: 119.98414875759886USD
- 2026-11-08: 109.61518854855346USD
- 2026-11-09: 108.27842453915405USD
- 2026-11-10: 107.45117650277709USD
- 2026-11-11: 108.00473149008178USD
- 2026-11-12: 108.00473149008178USD
- 2026-11-13: 119.98414875759886USD
- 2026-11-14: 119.98414875759886USD
- 2026-11-15: 242.17819924200438USD
- 2026-11-16: NO DATA
- 2026-11-17: NO DATA
- 2026-11-18: NO DATA
- 2026-11-19: 550.9731358331298USD
- 2026-11-20: 119.98414875759886USD
- 2026-11-21: 119.98414875759886USD
- 2026-11-22: 103.96493160873412USD
- 2026-11-23: 103.96493160873412USD
- 2026-11-24: 103.96493160873412USD
- 2026-11-25: 103.96493160873412USD
- 2026-11-26: 107.9647365253601USD
- 2026-11-27: 119.98414875759886USD
- 2026-11-28: 119.98414875759886USD
- 2026-11-29: 107.9647365253601USD
- 2026-11-30: 122.99400118624877USD
- 2026-12-01: 122.99400118624877USD
- 2026-12-02: 122.99400118624877USD
- 2026-12-03: 122.99400118624877USD
- 2026-12-04: 122.99400118624877USD
- 2026-12-05: 122.17404443414306USD
- 2026-12-06: 237.98839253924558USD
- 2026-12-07: NO DATA
- 2026-12-08: NO DATA
- 2026-12-09: NO DATA
- 2026-12-10: 263.9871244973144USD
- 2026-12-11: 122.99400118624877USD
- 2026-12-12: 119.98414875759886USD
- 2026-12-13: 105.96483406704711USD
- 2026-12-14: 105.96483406704711USD
- 2026-12-15: 105.96483406704711USD
- 2026-12-16: 105.96483406704711USD
- 2026-12-17: 105.96483406704711USD
- 2026-12-18: 113.99444012384032USD
- 2026-12-19: 113.99444012384032USD
- 2026-12-20: 104.6984125298767USD
An adult age 18 or older must assume all liability for the booking. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
You'll be required to pay the following fully refundable deposit.
Deposit: USD 50 per night
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards and debit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Cashless transactions are available
- Safety features at this property include a fire extinguisher
- This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property allows pets in specific rooms only and has other pet restrictions. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Cashless payment methods are available for all transactions.
- Contactless check-out is available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- For details on Best Western's privacy policy, visit https://www.bestwestern.com/privacy.
- Nearby parking fee: USD 35.00 per night (656 ft away)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Non-smoking rooms
Business centre
Tour desk
Banquet facilities
Safe-deposit box
Services
Business centre
Tour desk
Banquet facilities
Safe-deposit box
Luggage storage
Express check-in/check-out
24-Hour Front Desk
Concierge Services
General
Non-smoking rooms
Family room
Wheelchair Accessible (Limited)
Internet
Free wi-fi
Parking
Parking