Timbri Hotel San Francisco, Curio Collection by Hilton

We stayed at the hotel for a concert at the ballpark. Loved the hotel! The staff were all friendly and helpful. The neighborhood is sketchy but there are security guards on duty. The hotel is very clean, rooms are comfy. The gym is clean and spacious and has a wide variety of equipment to use. I would highly recommend staying here for a trip to San Francisco.

Pretty property, very clean. Not much on amenities in hotel. Bars were closed for Private event, no warning no food no nothing

Nothing in walking distance and the staff was absolutely zero help in offering suggestions for places to get to in neighborhood. Reilly awful location so you save on cost of room but pay for it in ubers. And for extra fun the hotel amenities were closed all day and all night for a private event so we literally couldn’t get anything unless- as the concierge put it - we ordered door dash.

Upon arrival, I was initially concerned by the number of homeless individuals in the surrounding area. However, once inside, the hotel itself was clean, comfortable, and well maintained. Unfortunately, my room was not ready at check-in, and I was offered an alternative room to avoid waiting. I was informed the only difference would be the absence of a bathtub. In reality, the room was not only missing a tub but was also noticeably smaller and lacked the views of the room I had originally reserved. Had I been made aware of the extent of these differences, I would have chosen to wait for my reserved room. On a positive note, the bed was exceptionally comfortable, and the walk-in shower was excellent. The rooftop restaurant was another highlight—beautifully designed, serving good food in generous portions. Overall, while I was disappointed in the room substitution, the quality of the hotel’s amenities would make me consider staying again. Next time, however, I will wait for the exact room type I reserved.

Our stay was overall fine. Nice looking hotel, decent amenities for a very comfortable price point. I will say, the only parking option with the hotel is to use their valet service, which is $80 a day. It is convenient, and a better and safer option than trying to find a safe garage in the area, but my husbands car is full of brand new scrapes and dings after our weekend stay. The service providers are prompt and professional, but it is clear once the vehicle leaves your view it is not being cared for with white glove service. Many of the scrapes on his car are all the way to the metal, not able to be easily covered up. With that in mind, overall again it is a fine hotel.

Pics of the building are true, but the area surrounding hotel is less than desirable. Great work out area, room is clean, bathrooms top notch, restaurants are good, terrible location.

Valet parking only. I would not suggest trying to find street parking. Everything in the property is clean & delightful but be careful stepping out I wouldn’t consider it to be safe especially at night.

Clean and modern hotel with a great rooftop bar and super friendly staff. Conveniently close to Powell station for easy transit to anywhere in the city. The area around the hotel can feel a little rough, but overall great stay!

Loved the roof top restaurant & bar! Amazing views. Staff was extremely friendly and helpful. Would definitely stay there again.

A gem. Very well appointed and decorated rooms. Quiet. Central heat and a/c, so no noisy individual units. Window even opens. Excellent gym. Rooftop sitting and restaurant area beautiful. On edge of Tenderloin but feels safe - security guard by door. We'll return.

The hotel is centrally located, the room is spacious and clean.

New, clean rooms with lovely bathrooms

This was my third stay at the Timbri this year, for six nights. Same great experience as the last two times. Clean room. Amazing staff. I had a few minor issues (the TV remote needed to be reset, the toilet flushing button stuck, the espresso machine not turning on) with the room and their engineer came up and fixed everything in less than 5 minutes. Love the shower. Perfect pressure and temperature. Comfortable bed and room temperature control. I slept well. I was there during the power outage and the elevators still worked. I went to a show with my friends in Berkeley and everything was back to normal when I returned. Totally under control. Did not feel unsafe for a second. See you all next time!

From the moment I arrived at Hotel Timbri, I was impressed by the level of hospitality and attention to detail. The staff were genuinely warm, welcoming, and eager to make my stay memorable. The check-in process was seamless, and I immediately felt at home. The rooms are beautifully designed—modern yet cozy, with thoughtful touches like high-quality linens, local artwork, and a spotless bathroom. The views of the city were an added bonus, especially at night. The location couldn’t be better—within walking distance of great restaurants, coffee shops, and public transit, yet quiet enough for a peaceful night’s sleep.

Extremely Disappointing: Do Not Stay Here!!! This was one of the worst hotel experiences I’ve ever had. Despite being centrally located and reasonably priced, this hotel is not worth it. The area around the hotel is unsafe, especially behind the building. There are many homeless individuals and drug users who aggressively approach guests, ask for money, and display inappropriate or erratic behavior. I strongly advise being inside the hotel early and not going out in the evening or at night unless you want a very uncomfortable or potentially dangerous experience. The staff was unhelpful and borderline rude. I was almost overcharged for additional services I never requested. I asked to speak with a manager regarding my concerns and never received a call back. Several advertised amenities were unavailable: • The atrium was closed due to repairs • The bed had an unpleasant smell • Overall cleanliness was questionable, which is surprising given the hotel’s high ratings Although the hotel claims to have security, they were largely ineffective and disengaged, often distracted on their phones instead of monitoring the area. Another serious concern: when ordering Uber, Lyft, or Waymo, individuals loitering nearby appeared to watch guests closely, creating a strong sense of risk for theft or robbery. I never heard back from hotel management despite raising these issues. Overall, this stay caused nothing but stress and frustration. Stay away unless you want a headache.

Beautiful hotel! Clean, welcoming, and spacious

We really enjoyed staying here. The hotel itself is beautiful and clean the staff was friendly. They were accommodating and attentive. The areas surrounding the hotel is a little less than desired, but we expected that being in this area of San Francisco. Other than that I have nothing to say other than positive!

I’ve stayed at the Timbri since when it was the Line. Clean rooms. The shower pressure is perfect. Water gets hot quickly. Comfortable bed and great AC/heating. Staff is super nice. Early check in is possible if the room is ready. No guarantee of course, but their lobby is set up well with plugs and tables. It’s one block from the Powell station. If you need to stay downtown, this is the place. I’ll be back in two weeks for a longer visit. Obviously, the neighborhood is sketchy but there are guards and the “locals” don’t bother anyone. It really is fine.

Disgusting hotel the room had stains everywhere I checked out I didn’t even stay it was so bad the front desk person was so rude

Door closing was very noisy at night, but otherwise it was quiet. Rooms were clean and well designed

Loved my stay. The rooms and property are nice. The wifi service was bad in my room though. Very slow.

The most beautiful room i have had in a while. Includes top electronics from Apple TV to a Samsung flatscreen. A blue tooth speaker as well as upgraded charging ports galore for all of your devices. The bathtub was to die for and the bed was exceptionally comfortable. The chic decor was classy and hip. The wrap around windows were amazing. I will definitely stay again and again.

The room was really lovely, clean and well equipped. We were seeing a concert at the Warfield and so this location was fantastic for us. The hotel was quiet, didn’t hear much from other guests however you do hear quite a bit of noise from the street all day and night. Overall felt like a really nice room, good value for the money.

Upon arrival, I was initially concerned by the number of homeless individuals in the surrounding area. However, once inside, the hotel itself was clean, comfortable, and well maintained. Unfortunately, my room was not ready at check-in, and I was offered an alternative room to avoid waiting. I was informed the only difference would be the absence of a bathtub. In reality, the room was not only missing a tub but was also noticeably smaller and lacked the views of the room I had originally reserved. Had I been made aware of the extent of these differences, I would have chosen to wait for my reserved room. On a positive note, the bed was exceptionally comfortable, and the walk-in shower was excellent. The rooftop restaurant was another highlight—beautifully designed, serving good food in generous portions. Overall, while I was disappointed in the room substitution, the quality of the hotel’s amenities would make me consider staying again. Next time, however, I will wait for the exact room type I reserved.

Great view, beds, and showers

Loved the spacious, well outfitted room in this new hotel. Double paned windows, very quiet. Great shower, excellent water pressure, plenty of hot water. Some might find the area immediately surrounding the hotel a bit off-putting, given the homeless presence. I never felt unsafe. The location is excellent. Just a block from BART and MUNI stations and easy walking distance to restaurants and shops. Amazing views from their rooftop restaurant where the food and drinks were quite good.

This was my third stay at the Timbri this year, for six nights. Same great experience as the last two times. Clean room. Amazing staff. I had a few minor issues (the TV remote needed to be reset, the toilet flushing button stuck, the espresso machine not turning on) with the room and their engineer came up and fixed everything in less than 5 minutes. Love the shower. Perfect pressure and temperature. Comfortable bed and room temperature control. I slept well. I was there during the power outage and the elevators still worked. I went to a show with my friends in Berkeley and everything was back to normal when I returned. Totally under control. Did not feel unsafe for a second. See you all next time!

Room very noise from other rooms and from the street

Nice hotel, NOISY location

I’ve stayed at the Timbri since when it was the Line. Clean rooms. The shower pressure is perfect. Water gets hot quickly. Comfortable bed and great AC/heating. Staff is super nice. Early check in is possible if the room is ready. No guarantee of course, but their lobby is set up well with plugs and tables. It’s one block from the Powell station. If you need to stay downtown, this is the place. I’ll be back in two weeks for a longer visit. Obviously, the neighborhood is sketchy but there are guards and the “locals” don’t bother anyone. It really is fine.

There were no rooms yet i was charged for a room and had reservation so was told i had no way to get rm for the night and also it took me standing there waiting for an hour before the front desk person even acknowledged me. If it was my hotel id fire every front desk person that was there that night. The hotel itself is very nice though. Just needs better more organized workers

The staff was amazing and super friendly from our valet experience to checking in and out. The hotel was very nice and our room was beautiful and spacious. I was concerned after reading other reviews about the neighborhood, but once inside I felt very safe staying there with my teenage daughter. You are unable to access the hotel entrance without your key card and again your key card was required for the elevator’s. We were in town for a concert so used an Uber to get to the Chase Center and back and there was a very distinct difference from the homeless during the day to when we got back around midnight. You definitely would not want to be walking in the area at night. Overall it was a great experience and I have already booked a room with the Timbri again for a concert we are going to in November.

The front desk person (King) refused to let us check in. He made us call Expedia to confirm the reservation, despite us showing him confirmation of the booking. We waited over an hour in the lobby even after Expedia confirmed we had made the reservation.

This was my third stay at the Timbri this year, for six nights. Same great experience as the last two times. Clean room. Amazing staff. I had a few minor issues (the TV remote needed to be reset, the toilet flushing button stuck, the espresso machine not turning on) with the room and their engineer came up and fixed everything in less than 5 minutes. Love the shower. Perfect pressure and temperature. Comfortable bed and room temperature control. I slept well. I was there during the power outage and the elevators still worked. I went to a show with my friends in Berkeley and everything was back to normal when I returned. Totally under control. Did not feel unsafe for a second. See you all next time!

Wonderful hotel, very friendly staff. Would definitely stay here again. Extra points for the security guards!

Extremely Disappointing: Do Not Stay Here!!! This was one of the worst hotel experiences I’ve ever had. Despite being centrally located and reasonably priced, this hotel is not worth it. The area around the hotel is unsafe, especially behind the building. There are many homeless individuals and drug users who aggressively approach guests, ask for money, and display inappropriate or erratic behavior. I strongly advise being inside the hotel early and not going out in the evening or at night unless you want a very uncomfortable or potentially dangerous experience. The staff was unhelpful and borderline rude. I was almost overcharged for additional services I never requested. I asked to speak with a manager regarding my concerns and never received a call back. Several advertised amenities were unavailable: • The atrium was closed due to repairs • The bed had an unpleasant smell • Overall cleanliness was questionable, which is surprising given the hotel’s high ratings Although the hotel claims to have security, they were largely ineffective and disengaged, often distracted on their phones instead of monitoring the area. Another serious concern: when ordering Uber, Lyft, or Waymo, individuals loitering nearby appeared to watch guests closely, creating a strong sense of risk for theft or robbery. I never heard back from hotel management despite raising these issues. Overall, this stay caused nothing but stress and frustration. Stay away unless you want a headache.

Hotel is located right near crack central which makes it a little sketchy to go out at night. We did have a problem with our first bed. The one side was played right out. The staff was nice enough to let us switch rooms. My gf unfortunately left her phone charger in the previous room. We let the staff know right away and they said someone would look into it. We never heard anything back even though they said they would let us know. Toss on there resort fees and expensive drinks on the roof top bar, I can honestly say I’d never stay here again.

They let us check in super early, gave us a complimentary breakfast and when we called for coffee pods they showed up not once but twice with pods

There was practically no customer service at this hotel. I tried to dial down to the desk to ask about room service, after multiple attempts, nobody answered. Then, I looked online and found out the hotel doesn’t even offer food/ room service on Sunday or Monday. I later needed a razor so I called down to the desk again. No answer. When I went downstairs to request a razor in person, I asked the front desk person if the food I was having delivered could please be brought to my room. They agreed. 30 minutes later when my food arrived I called down to confirm the order had arrived and ask if it could please be delivered. They agreed, but never brought it up. When I finally went downstairs to retrieve my order I thought, maybe they’re low on staff. That was not the case, there were three employees sitting around/ chatting at the front desk. Overall I was really disappointed with the customer service at this hotel and wouldn’t recommend the hotel to anyone who is expecting service during their stay.

I asked the receptionist at the front desk about my VIP amenity and was rudely told in front of other guests that I didn’t have one. That is not a good way to make a first impression and it’s not even accurate. I didn’t receive any perks because I was too embarrassed to argue about it.

All in all a nice facility with excellent access to Powell ST Bart which will get you anywhere in the Bay Area

Too close to the Tenderloin, questionable loiterers near the hotel. Good thing there is security at the main entrance. Walkable to Union Square and transit if without a car.

Great location in the city (if you can navigate the tenderloin). Very clean and friendly.

I love boutique hotels and this one did not disappoint. There’s Alfred Coffee downstairs! Location is super convenient - close to the trams on Powell and Market, and also a walking distance to Union Square.

Loved the spacious, well outfitted room in this new hotel. Double paned windows, very quiet. Great shower, excellent water pressure, plenty of hot water. Some might find the area immediately surrounding the hotel a bit off-putting, given the homeless presence. I never felt unsafe. The location is excellent. Just a block from BART and MUNI stations and easy walking distance to restaurants and shops. Amazing views from their rooftop restaurant where the food and drinks were quite good.

Property was great but the area is sketchy

The hotel itself was very good, but it’s on the edge of the Tenderloin neighborhood which isn’t good — lots of homelessness, vagrancy, crime, and other undesirable elements. And none of the car services (Uber, Waymo, etc.) would pick up in front of the hotel -- it was always around the corner from the hotel.

I’ve stayed at the Timbri since when it was the Line. Clean rooms. The shower pressure is perfect. Water gets hot quickly. Comfortable bed and great AC/heating. Staff is super nice. Early check in is possible if the room is ready. No guarantee of course, but their lobby is set up well with plugs and tables. It’s one block from the Powell station. If you need to stay downtown, this is the place. I’ll be back in two weeks for a longer visit. Obviously, the neighborhood is sketchy but there are guards and the “locals” don’t bother anyone. It really is fine.

The room was really nice and the staff were attentive. The only downside was the location of the hotel being so close to high amounts of crime and homelessness, but there was always a security guard at the door.

The hotel is right in the center of the homeless area, so there are blocks and blocks of (at times) hundreds of homeless people on the streets.

Hotel is beautiful, and the Skyline Corner King room is stunning! The food was amazing at the rooftop restaurant, and it was such a cute space.

Pretty property, very clean. Not much on amenities in hotel. Bars were closed for Private event, no warning no food no nothing

The hotel was great - comfortable, clean and modern room with great staff. The cocktail bar expert was amazing! The rooftop bar was great (although cold due to weather). Close to shopping and transit (train from SFO airport stopped a block away). 5 stars!

Smooth check in process. Front desk staff great. Friendly staff. Cool hotel. Gorgeous roof top. Solid gym. Kitchen and dining staff either short-staffed or unequipped to handle small orders. An order of yogurt and granola took 30 minutes in the lobby restaurant. I saw the same wait time for the same dish happen to other guests. Food options pretty mid. Yes, the surrounding area is sketchy. Yes, it will be a shock to you if you have never been to the tenderloin. After frequent trips in the area, it's still disheartening.

Timbri was a great experience overall. One block away from all major Powell St transit. And minutes away from the Embarcadero. The restaurant on the roof was great and made for easy breakfast and dinner. Very clean and stylish hotel.

A beautiful hotel, the beds were incredibly comfortable, and the staff were all lovely and very helpful. The rooftop restaurant is pure magic. Absolutely gorgeous, the staff SO friendly, and the food was amazing and, for SF, well priced.

Upon arrival, I was initially concerned by the number of homeless individuals in the surrounding area. However, once inside, the hotel itself was clean, comfortable, and well maintained. Unfortunately, my room was not ready at check-in, and I was offered an alternative room to avoid waiting. I was informed the only difference would be the absence of a bathtub. In reality, the room was not only missing a tub but was also noticeably smaller and lacked the views of the room I had originally reserved. Had I been made aware of the extent of these differences, I would have chosen to wait for my reserved room. On a positive note, the bed was exceptionally comfortable, and the walk-in shower was excellent. The rooftop restaurant was another highlight—beautifully designed, serving good food in generous portions. Overall, while I was disappointed in the room substitution, the quality of the hotel’s amenities would make me consider staying again. Next time, however, I will wait for the exact room type I reserved.

Hotel was very nice the roof top restaurant was crap!! Very expensive with bad food and no options

When you have to order a breakfast for 2 using a QR code and wait 30 mn to eat frozen fruits and cold scramble eggs served on a dirty table. And wait another 15mn for cold coffee from a person who doesn’t care of what she is doing. And this for 80$ ? Same punition the next day. You will love digital hotel

Room was clean, staff were accommodating, and food was great.