Name: Four Points Flex by Sheraton Newcastle
Address: 15 Westgate Road, Newcastle-upon-Tyne, England, United Kingdom, Newcastle-upon-Tyne, Tyne and Wear, GB
Price range: US$60–US$232 per night
Rating: 8.67

What guests think

At Four Points Flex by Sheraton Newcastle, travellers consistently praise the central location near the station and attractions, the friendly, helpful staff, and clean, comfortable rooms, while noting some compact layouts, small showers, and occasional street or nightclub noise.

Many stays mention quiet rooms and good sleep, but a few report loud air units, temperature control issues, low water pressure or inconsistent hot water. Breakfast is reviewed positively, though some note higher prices or that it is not included. Overall, expect a straightforward, modern base with compact rooms that suits short city stays.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Not enough information in reviews.

Related guest reviews

10

Nicholas

11 Aug 2025

·

Stayed 2 nights

Great hotel, great location, friendly staff and facilities were top notch

10

Sue

28 Nov 2025

·

Stayed 1 night

Very clean, staff were very accommodating and polite. Lovely dinning area and bar. Definitely stay again.

10

Sheena

11 May 2025

·

Stayed 1 night

Central location. Friendly, helpful staff. Signage could better on the exterior. Would stay again.

8

James

24 May 2025

·

Stayed 2 nights

The stay was really good but with two exceptions which were as follows: No telephone for communication to reception which was not great as we were on the fifth floor. The shower was very poor in relation to the water pressure which was quite low.

10

Maeve

16 Jun 2025

·

Stayed 2 nights

Central location. Room perfect. Iron available on request.

6

Robert

15 Oct 2025

·

Stayed 1 night

Clean room. Very basic/ overnight stays ok Air units very loud in the rooms and temperature hard to control. Hard to sleep so was broken night. No privacy from office windows opposite. Basic and clean but not worth the price charged. Checkin staff fine. Basiic bedroom and no services apart from a few seats at reception.

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Cleanliness

Cleanliness is frequently praised, with many describing rooms and bathrooms as very clean or spotless. A few note minor lapses like marks or hair on linens.

Related guest reviews

10

Karen

24 Oct 2025

·

Stayed 1 night

The room was clean and comfortable and well laid out. Bespoke toiletries were very nice. Great location, too.

10

Richard

17 Oct 2025

·

Stayed 4 nights

Very clean and comfortable basic hotel in excellent location close to station and town centre.

10

Sue

28 Nov 2025

·

Stayed 1 night

Very clean, staff were very accommodating and polite. Lovely dinning area and bar. Definitely stay again.

8

Sarah

30 Oct 2025

·

Stayed 2 nights

Clean room, good for price

8

Melanie

15 Oct 2025

·

Stayed 2 nights

The hotel was in a great location, the staff were friendly and the room was comfortable. Our bathroom door had some marks on it and could have been

10

Paul

6 Jul 2025

·

Stayed 2 nights

Cleanliness was exceptional. Room overlooked a road but was especially quiet. We had a good night's sleep.

10

CJ

30 Nov 2025

·

Stayed 1 night

The hotel is very clean. The room was small but cozy. Tea and coffee making facilities. Our room overlooked the station. It was nice hearing the trains. Very close to central areas and Quayside. Saw a car park at the station but not sure of the price. Friendly reception staff. Value for money.

6

Shirin

25 Apr 2025

·

Stayed 1 night

The room was much smaller and very different than the picture on the website. The toilet and bathroom was tiny with sliding door that kept opening so no privacy when going to the bathroom if you are travelling with a companion. The general cleanliness was not bad, but you could see hair on the bed sheets. I won’t be returning to this hotel in my future visits.

8

Adam

10 Nov 2025

·

Stayed 1 night

Well presented room which was clean and well thought out

10

Graham

23 Jul 2025

·

Stayed 3 nights

Amazing value for money, staff very helpful the place is immaculate

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Rooms

Rooms are modern and comfortable but often compact, with several comments about small bathrooms or showers. Some guests report noise from a nearby nightclub or trains, weak water pressure or temperature, and occasional temperature control or pillow/bed comfort issues.

Related guest reviews

10

Adele

10 Dec 2025

·

Stayed 1 night

Great location in Newcastle and near to the train station and Utilita arena which was the reason for our overnight stay. Our room was ideal for the night - clean, comfortable, well furnished with a very good shower.

6

Sheila

15 Mar 2025

·

Stayed 2 nights

Our bed was really hard,, didn't sleep for 2 nights,, between that and constant trains going by,,had a "do not disturb" sign up on my door,,while in the shower,,was constantly door knocked by staff to put up a net curtain, they knew I wasn't happy,, about it,,but did they care ,,NO.

8

JAMES

3 Apr 2025

·

Stayed 1 night

Nice hotel, great location, terrible pillows, may as well have slept on a flannel

6

Amelia

5 Nov 2025

·

Stayed 2 nights

The room was nice and clean. The only thing was the noise at night wasn’t informed it was right next to a nightclub

8

simon

20 Apr 2025

·

Stayed 6 nights

Room was very good, lots of space although booked a larger room. Bathroom a bit small. Very convenient for station and town centre.

8

James

24 May 2025

·

Stayed 2 nights

The stay was really good but with two exceptions which were as follows: No telephone for communication to reception which was not great as we were on the fifth floor. The shower was very poor in relation to the water pressure which was quite low.

10

Bethany

3 Mar 2025

·

Stayed 1 night

I've stayed at the Newcastle Sleeperz Hotel a few times and never had any issues. The location is convenient for public transport with various parking options available surrounding it too. The city is within walkable distance for food and drinks too! The only issue i have is with the showering facilities. The water doesn’t always come out hot which can be a inconvenience.

6

Robert

15 Oct 2025

·

Stayed 1 night

Clean room. Very basic/ overnight stays ok Air units very loud in the rooms and temperature hard to control. Hard to sleep so was broken night. No privacy from office windows opposite. Basic and clean but not worth the price charged. Checkin staff fine. Basiic bedroom and no services apart from a few seats at reception.

10

Jeunelle

9 Oct 2025

·

Stayed 3 nights

Nice large room with AC.

8

Derek

12 Dec 2025

·

Stayed 2 nights

Friendly staff, excellent location, comfortable bed, clean, secure. The shower was a bit small. We had a room with a double and 2 bunks. All of us over 6ft. For the price, no complaints

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Service

Service is a strong point, with consistently friendly, helpful, and accommodating staff who resolve issues. A few reviews mention lapses such as inattentive moments or a DND sign being ignored.

Related guest reviews

10

J K

2 Nov 2025

·

Stayed 2 nights

Great staff, friendly and helpful.

8

Alan

9 Dec 2025

·

Stayed 2 nights

Staff were excellent. We couldn’t praise them enough. This is a basic level hotel but the staff made it! We had an issue and the staff sorted it very well.

10

Kim

6 Apr 2025

·

Stayed 7 nights

We had a wonderful time the staff was so helpful, kind and thoughtful. It was like staying with family. Couldn't have been any better, thanks so much. Audrey and Mark the managers run a great staff. Even though the hotel was going through a renovation and name change from Sleeperz to Four Point Flex by Sheraton they made our stay comfortable and put us first and kept everything clean and tidy. We would like to thank all the staff members expecting Shannon, Ruben, Gabriel, Sebastian, Lauren, Michael, and Julie for making our week stay so welcoming. We will be back again some day. Love always from Victoria, B.C. Canada Kim and Janet

6

Sheila

15 Mar 2025

·

Stayed 2 nights

Our bed was really hard,, didn't sleep for 2 nights,, between that and constant trains going by,,had a "do not disturb" sign up on my door,,while in the shower,,was constantly door knocked by staff to put up a net curtain, they knew I wasn't happy,, about it,,but did they care ,,NO.

10

John

18 May 2025

·

Stayed 1 night

Enjoyed my overnight stay at Four Points Flex. The new color scheme is appreciated, giving it a fresh look. The front staff are always welcoming and helpful.

10

Jordan

19 Jun 2025

·

Stayed 1 night

Really lovely stay, very friendly staff

8

Joshua

21 Jul 2025

·

Stayed 1 night

Room can be cleaner and better customer service needed

10

Danielle

26 Jul 2025

·

Stayed 1 night

Staff were amazing and very helpful!

8

N

11 Dec 2025

·

Stayed 1 night

Great team working reception, Close to station, Comfortable room

10

Angela

28 Jun 2025

·

Stayed 3 nights

Staff were great very helpful and kind. Cleanliness out off this world

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Location

The location is central and very close to Newcastle Central Station, Quayside, and city sights. While many found rooms quiet, some were disturbed by a nearby nightclub late at night.

Related guest reviews

10

Adele

10 Dec 2025

·

Stayed 1 night

Great location in Newcastle and near to the train station and Utilita arena which was the reason for our overnight stay. Our room was ideal for the night - clean, comfortable, well furnished with a very good shower.

10

Aruna

1 Sept 2025

·

Stayed 1 night

The hotel was very easy to find. It is located in the city center and only a 5 min walk away from the central station. The room and bathroom were very neat and we'll maintained. The hotel staff were friendly and helpful. Highly recommended for both long and short term stays.

10

Andrew

24 Aug 2025

·

Stayed 2 nights

Third time we have stayed at this hotel and it’s always a great stay. Friendly staff, spotless rooms and perfect central location Super comfortable beds and to say it’s in the city centre close to some music venues it’s really quiet and minimal road noise. Nice to see separate bins for recycling in the rooms :) We always park at the Train station which is a two minute walk from the hotel and only £15 to park from Friday morning to Monday which is great value

10

Stephen

13 Sept 2025

·

Stayed 2 nights

Proximity to fantastic Newcastle

10

RAYMOND

15 Aug 2025

·

Stayed 1 night

Very near Newcastle rail station and center of town.

10

CEYHUN

3 Oct 2025

·

Stayed 2 nights

Very nice hotel, nice comfortable room, perfect location , just few mins walk from train station. I really enjoyed staying there.

4

Gareth

6 May 2025

·

Stayed 2 nights

Hotel was fine but there was a very loud night club next door that kept us up til 2 am, and on a Tuesday and Wednesday, not the weekend. So despite the hotel being nice I wouldn't recommend it to anyone.

8

Sarah

13 Oct 2025

·

Stayed 2 nights

Family room lovely but looks out the back over Tokyo nightclub (open till 2am) Not suitable location if you have kids with you Otherwise room and staff were great! Location super close to train station

8

Helen

7 Oct 2025

·

Stayed 1 night

Ideal location from train station and for the quayside

8

Derek

12 Dec 2025

·

Stayed 2 nights

Friendly staff, excellent location, comfortable bed, clean, secure. The shower was a bit small. We had a room with a double and 2 bunks. All of us over 6ft. For the price, no complaints

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Dining

Breakfast is widely praised and considered very good. Some guests note higher prices or that breakfast is not included.

Related guest reviews

10

Anthony

12 Mar 2025

·

Stayed 1 night

Great stay again at Newcastle Sleeperz when we arrived we were informed the the room had just been refurbished but was not ready for us. The management were extremely sorry and offered us free drinks while we waited which wasn’t very long and gave us time to relax. Also supplied us with a free breakfast the next day, very hospitable. The room was in great condition with brand new curtains and extremely clean as always. Large comfortable bed and compact shower area with good air conditioning. Competitive price and right next to the station !! Well recommended

10

Sue

28 Nov 2025

·

Stayed 1 night

Very clean, staff were very accommodating and polite. Lovely dinning area and bar. Definitely stay again.

10

Susan

10 Apr 2025

·

Stayed 2 nights

Outstanding customer service from front desk to manager to breakfast to housekeeping best hotel ever

6

Nayana

8 May 2025

·

Stayed 1 night

It was good stay, however for the price they should have included breakfast. No biscuits in the room too! I have stayed in many places around Newcastle but coffee tea biscuits will always be there

10

Daniel

3 Mar 2025

·

Stayed 2 nights

This was a delightful 3-star hotel which gets 5 stars from me in that category. The lovely warm hospitality started upon my check-in. Shout out to Michael for his warm welcome, extremely friendly and welcoming. All his colleagues, the whole team, were really nice too. The room was a decent size, as was the bathroom - just the right size, any smaller and it would’ve been too small. The bed was fine, the mattress was fairly comfortable. The sheets were good enough. The bedroom and bathroom were very clean. My room, 206, was at the back of the building so it was quiet. There was some noise from the corridor/other rooms, but none from outside. Overall, the noise wasn’t too bad. The breakfast was great, and the staff were very accommodating. The hotel location is perfect - central and a few minutes’ walk from the station. Overall, excellent. Very happy with my stay.

10

Neil

21 Aug 2025

·

Stayed 3 nights

I discovered this hotel last year and liked it so much that it was a no-brainer to return this year. It was every bit as good. The staff are lovely. The rooms are designed perfectly and kept spotless. The breakfasts are excellent, although they have increased in price since last year. The location could scarcely be beaten: a five-minute walk from the Central Station, yet quiet enough for a very restful night's sleep. My only suggestion for improvement would be to alter the harsh lighting in the bathroom, which adds 20 years to anyone's age. Bleach-white LED lights from overhead wash out your face and throw all your blemishes and wrinkles into a geriatric relief map. When the time comes to upgrade the bathrooms, consider placing the ceiling lights slightly behind where the person will be standing at the sink then angle the beam so that the lighting bounces off the mirror into the person's face. This is still bright, but it softens their appearance (it's an old design trick). As q quick fix, you might even be able to warm the LED lights without too much hassle because most are switchable these days.

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Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6 $69	7 $107	8	9 $144	10 $81	11 $99	12
13 $165	14 $72	15 $109	16 $112	17 $131	18 $121	19 $232
20 $60	21 $67	22 $94	23 $129	24 $131	25 $83	26
27 $62	28 $62	29 $87	30 $80

Su	Mo	Tu	We	Th	Fr	Sa
				1 $74	2 $107	3 $164
4 $60	5 $65	6 $99	7 $70	8 $67	9 $90	10 $122
11 $67	12 $70	13 $85	14 $85	15 $72	16 $84	17 $148
18 $71	19 $71	20 $79	21 $96	22 $72	23 $90	24 $136
25 $67	26 $72	27 $65	28 $84	29 $79	30 $114	31 $136

Four Points Flex by Sheraton Newcastle

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