Name: Courtyard by Marriott Alexandria
Address: 3830 Alexandria Mall Drive, Alexandria, Louisiana, United States of America, Alexandria, Louisiana, US
Price range: US$126–US$224 per night
Rating: 8.23

What guests think

At Courtyard by Marriott Alexandria, guests frequently praise the friendly, accommodating staff and many find rooms comfortable, yet reviews also report inconsistent cleanliness, maintenance problems, and fees for parking and breakfast that reduce perceived value.

Multiple guests cite lukewarm or no hot water, broken or nonworking fixtures, and occasional musty odors. On-site bar/bistro and lounge areas are appreciated but food options can be limited or unavailable, and the pool was reported closed or unclean on some stays. The location is convenient to shops, restaurants, and the hospital, though nearby construction and surroundings detract from the setting. Overall, value feels mixed due to uneven upkeep and extra costs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

On-site bar/bistro and lounge spaces are noted, and parking typically carries an added fee. A few maintenance issues appear in reviews, including a closed or unclean pool and occasional equipment problems (e.g., ice machine, slow elevator).

Related guest reviews

10

Theresa

1 Dec 2022

·

Stayed 19,322 nights

Oh, I loved this place. From the employees to the cleanliness. I will definitely be staying here again. The full bar and bistro was awesome. The walk in shower for an elderly person as my self was wonderful!

2

Natalie

23 Dec 2024

·

Stayed 1 night

Room wasn’t the cleanest but they charge a $6 fee for parking which was not covered on initial charge.

4

Eli

18 Oct 2024

·

Stayed 1 night

Hairs on the shower curtain and on the top of the toilet. The shower had mildew growing in it. This kinda gives you a not so comfortable feeling when laying in their bed. They also have the audacity to charge a “parking recapture fee” after you check out. It’s $4.26 which isn’t a big deal but they aren’t upfront about it and parking isn’t an issue in the area. If you are going to be misleading about additional fees I wonder what else they may be trying to hide in other areas of this hotel.

6

Walter

17 Apr 2023

·

Stayed 1 night

Two glaring problems. First was that (in Alexandria, LA), with a parking lot part of the hotel, they charged a parking fee, which I have only seen before in large cities where parking is at a premium. Second, there is no complimentary breakfast or coffee. Instead, guests must buy Starbucks coffee from the hotel and extremely expensive breakfast.

8

Barbara

21 Apr 2024

·

Stayed 2 nights

It had a pool, that would have been a plus, but couldn't tell if it was open for the season yet as it had a bunch of stuff in it, needed cleaning.

2

Pamela

28 Jul 2024

·

Stayed 3 nights

Swimming pool was closed due to lack of maintenance. Water was green. Housekeeping every other day. I had to empty our trash, take dirty laundry (towels) and trash to front desk for replacements. Commode never cut off even after the engineer looked at it. Was there three nights and will never use a Marriott hotel again. Was very disappointed in the service. Only one desk person tried to help. I have used Marriott and only Marriott for years and years. So disappointing and after paying over $600.00 for three nights, will not be staying with you again. Goodbye Marriott.

4

edward

20 Mar 2023

·

Stayed 2 nights

Broken security latch.fridge not working,sink slow to drain,food over priced,was a charge for parking.

8

Michael

30 Jun 2025

·

Stayed 3 nights

The bathroom was upgraded. The staff was excellent. The bar and breakfast and TV lounge area were great. No complaints.

2

Linda

28 Apr 2025

·

Stayed 1 night

This room was very dirty. There was left over food in the frig and mold. The comforter had makeup stains and the shower had hair on the wall. The water for shower was lukewarm because they had forgotten to turn the water thermostat up according to the manager. After checking in I received a text with extra fees for parking. Would not recommend!

6

Shawn

19 May 2024

·

Stayed 1 night

I have never stay at a Courtyard Marriot before because the prices have always been too high for baseball tournaments and other personal travel. Hotel and staff very nice and clean. No problem there. The problem I have is what you pay for. Granted we had a very discounted price because I used basically Hotel.com points. Checked in no problem. Informed that there was a 4.95 parking service fee, no free breakfast we could buy a la carte. Coffee to buy from Starbucks in hotel. Had to work we did have free wifi but we could get enhanced for an additional 4.95. Swiped my card for incidentals (not out of ordinary). Made me wonder if I would be charged if I asked for additional towels or other items. Also, made me concerned whether I would be charged for the coffee in the room. Like I said, nothing wrong with hotel or staff. Very clean and friendly. Would not stay at another Courtyard if this is the common practice of their company. We are talking about Alexandria, Louisiana not a larger city like New Orleans or Dallas. Do better Courtyard…I can get a free meal at other hotels and maybe a cup of coffee with a smiling staff and clean hotel. Also, by the way, checked out at 11:30. Starbucks is closed…

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is inconsistent: several guests found rooms very clean, while many others reported hair in bathrooms and beds, dirty floors or linens, mildew/mold, and lingering musty odors.

Related guest reviews

4

Yvonne

24 Nov 2024

·

Stayed 1 night

The property hasn’t been kept up. Cabinets scarred up. Vent of air conditioner full of dust. Ring in toilet,shower had some mold. Thankfully there was a good bed and pillows.

10

Sheila

26 May 2025

·

Stayed 1 night

It was very clean.

10

Leslie

28 Sept 2025

·

Stayed 2 nights

Really enjoyed my visit. Very clean atmosphere was very nice .

2

Goldie

15 Sept 2023

·

Stayed 1 night

One of our double beds was dirty with blood and the shower curtain was dirty on the outside. Also the phone didn’t work and the shower leaked from the faucet. The worst experience I’ve ever experienced in a courtyard by Marriott.

6

Brandon

17 May 2025

·

Stayed 1 night

Hair everywhere, in the bathroom, bed. Nasty pillows. Nasty shower

10

Jonnie

23 Jun 2025

·

Stayed 2 nights

Quiet, comfortable, clean. Friendly staff.

6

Amanda

23 Jun 2024

·

Stayed 1 night

The bathroom was not clean. The shower curtain inner liner was dirty and moldy. Found clumps of hair on our clean towels when unfolded and beds were extremely hard with tiny pillows. Thankfully only stayed one night. Disappointed from other hotels we have stayed in by Courtyard.

2

Linda

28 Apr 2025

·

Stayed 1 night

This room was very dirty. There was left over food in the frig and mold. The comforter had makeup stains and the shower had hair on the wall. The water for shower was lukewarm because they had forgotten to turn the water thermostat up according to the manager. After checking in I received a text with extra fees for parking. Would not recommend!

4

Daniel

27 Mar 2025

·

Stayed 2 nights

Room wasn’t clean. Toilet didn’t work and had to change rooms after 1st night.

10

Jennifer

23 Mar 2025

·

Stayed 1 night

Comfortable and clean

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Many guests describe rooms as comfortable, quiet, or spacious, but others report drawbacks such as very firm beds, dated or worn furnishings, musty smells, noise from hallways or nearby construction, and intermittent hot water or low water pressure.

Related guest reviews

10

Eric

9 Oct 2025

·

Stayed 2 nights

Was very cozy and quiet

10

Mary

31 Jul 2025

·

Stayed 4 nights

The bed was very comfortable, and internet access was available. Many dining options nearby as well as options at hotel.

4

Travis

24 Sept 2024

·

Stayed 1 night

Staff was great, faculties were clean and in good condition. Bed was the most uncomfortable hotel bed I’ve ever slept (or attempted to) in. Elevator was incredibly slow and cramped. But I cannot speak more highly of the staff, ALMOST made up for the uncomfortable bed.

8

William

2 Sept 2023

·

Stayed 2 nights

Overall, a great hotel. The noise level inside the hotel was quite loud. They said there was bachelor party staying there. I wish the hotel had put them away from other guests instead of in the middle of the hotel.

4

Ethel

9 Dec 2024

·

Stayed 2 nights

Very outdated rooms. Outlets did not work near beds, pay for parking whether or not you have a car, no soap, very dusty mold smelling room

8

Joanna

4 Sept 2023

·

Stayed 2 nights

There was no water pressure in the shower which is a pain when trying to wash out long thick hair. A couple of the room lights did not work and there was no regular coffee in our room. Other than those small issues the hotel and room was clean, staff was efficient and friendly.

6

Trevor

10 Feb 2025

·

Stayed 3 nights

Here's a visualization for your review: Courtyard Alexandria, Louisiana: Days 1-3 - Air Conditioning: ❌ Not working in living room - Housekeeping: ❌ No service Day 4 - Air Conditioning: ✔️ Repaired perfectly by engineer General Experience - Front Desk: ✔️ Helpful, provided towels for rooms and overall amazing service. Kwaiary was hands down the main reason our stay was successful. Overall Impression: - Despite initial setbacks with the AC and housekeeping, the staff's (Kwaiary) helpfulness and the resolution of issues make me inclined to give this hotel another chance in the future.

8

Sarah

7 Dec 2024

·

Stayed 2 nights

Overall, the room was nice. The staff was great during check in/out. The bed was really firm. The shower curtain also had a weird stain on it. Other than that, nice stay.

10

Erica

11 Nov 2024

·

Stayed 1 night

The property was very nice. The rooms were spacious and clean.

6

Bobbi

3 Jan 2025

·

Stayed 1 night

Room 221 smelled musty. Staff told me the musty smell was from a cleaning product they use. I'm not sure why a person in charge would purchase a cleaning product that stinks. It was a turn off and made the room seem dirty. I won't stay at this location again.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly and helpful with quick, efficient check-in, though there are notable exceptions. Reports include slow or unwelcoming front-desk interactions and rare but serious lapses like overbooking and unprofessional behavior.

Related guest reviews

10

Don

19 May 2025

·

Stayed 1 night

Quick check in and very nice room.

10

Margaret

25 Aug 2025

·

Stayed 1 night

Very kind and efficient staff.

10

Nicholas

20 Sept 2025

·

Stayed 1 night

One of the best experiences that I have ever had at a hotel. The girl that checked us in and out was awesome. Very friendly and very helpful. Also, the girl that took our order for breakfast was really sweet and nice. She took good care of us - it's been a while since I've seen good service like that. If we ever make a trip back to Alexandria, we will for sure be staying here again.

2

Sue

12 Oct 2024

·

Stayed 1 night

I made my reservation the night before and it was confirmed. When i got to the hotel at 9:30pm they didn't have a room for me! They confirmed that i did have the reservation, they overbooked! I don't know if this was Marriott or Expedia. Im grateful the gentleman at the front desk found me another hotel to stay at.

2

Chad

12 Jul 2023

·

Stayed 5 nights

The staff member that left the last night that was there cause she said, "she is tired of this s**t", cursed out our baseball team, parents and coaches for doing absolutely nothing. Luckily they had a person that worked there that was there to help out. Robert was the only person that took care of the issues we were having.

6

Oscar

2 Mar 2024

·

Stayed 1 night

My stay was nice, but the check in experience wasn’t. The front desk guy was condescending and not very welcoming.

2

Brian

18 Mar 2023

·

Stayed 1 night

I’m here now after you took my payment. I’m being told there is no room available.

10

Debbie

5 Feb 2025

·

Stayed 2 nights

Staff was great!

2

Dyamond

23 Feb 2025

·

Stayed 1 night

Didn’t like black desk manager, rude nasty and made me wait with my kids until she fixed breakfast for other guests to check in. Won’t be coming back

10

Cathy

8 Feb 2025

·

Stayed 1 night

Front desk staff are super friendly and helpful.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Location is convenient to the hospital, shopping, and restaurants, with many places nearby. However, nearby construction and the immediate area’s appearance lessen the appeal.

Related guest reviews

10

Mary

31 Jul 2025

·

Stayed 4 nights

The bed was very comfortable, and internet access was available. Many dining options nearby as well as options at hotel.

8

Jennifer

4 Dec 2023

·

Stayed 1 night

Clean and convenient

10

Shondrika

28 Nov 2024

·

Stayed 2 nights

Customer service was excellent. Close to the hospitaly mom was at. Close to mall, walmart, several restaurants, coffee shops, and grocery stores. Whatever you needed is definitely within close proximity. My only issue was the cleanliness of the sofa and chase. I think that those should be cleaned often but most hotels neglect that fact. But would definitely recommend to stay.

10

Dennis

5 Jul 2023

·

Stayed 1 night

Clean room and convenient location

4

Edward

8 Sept 2024

·

Stayed 1 night

Alexandria is like the armpit of Louisiana. If I didnt have an elderly grandmother in Pineville I would avoid this place like the plague. The room smelled like mildew with a hint of some air freshner. The wall paper in the bathroom was peeling off. The vanity light did not work. The shower walls were dirty and the soap dispensers empty. Staff was pretty friendly and check in and out was a breeze. When I go back I will stay at the town2suite by marriot across the street.

10

Wes

7 Apr 2024

·

Stayed 1 night

Good location.

6

Alexis

18 Aug 2024

·

Stayed 1 night

The outside landscaping, along with the rest of city really needs major maintenance & the inside esp elevator carpet could really use TLC. The shower walls in room was yellow dyed, which was ick. The Amenities & customer service was excellent though. Young black guy at front desk was so nice and friendly.

8

Iyeli

9 Jun 2025

·

Stayed 1 night

The place was our stop for the night before continuing our trip. The hotel was good and the staff very responsive. The bar has a very limited menu as far as food goes. The location was not very pretty. There is lots of construction nearby.

10

Dayna

19 Dec 2023

·

Stayed 2 nights

very nice and helpful staff. clean. good location. comfortable bed. easy to get extra towels at desk.

8

Stanley

3 Sept 2025

·

Stayed 4 nights

A lot of construction noise Property needs up grades

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

The hotel offers a bistro/bar and Starbucks coffee, but breakfast is not complimentary and options can be limited, unavailable, or pricey. Food quality feedback ranges from positive to very poor.

Related guest reviews

10

Theresa

1 Dec 2022

·

Stayed 19,322 nights

Oh, I loved this place. From the employees to the cleanliness. I will definitely be staying here again. The full bar and bistro was awesome. The walk in shower for an elderly person as my self was wonderful!

6

Shelia

24 Jun 2024

·

Stayed 1 night

Tried to check in prior to arriving through the app but it would not work. Also on the morning of departure,there was no breakfast,which was supposed to be included with the room.Front desk stated that the cook was pregnant & wasn’t feeling it today so she didn’t come . Therefore we had to go eat elsewhere…also had to ask for more towels,only 2 were in the room

6

Walter

17 Apr 2023

·

Stayed 1 night

Two glaring problems. First was that (in Alexandria, LA), with a parking lot part of the hotel, they charged a parking fee, which I have only seen before in large cities where parking is at a premium. Second, there is no complimentary breakfast or coffee. Instead, guests must buy Starbucks coffee from the hotel and extremely expensive breakfast.

8

Robert

4 Jan 2026

·

Stayed 1 night

The room was awesome.The staff was super.The food was the worst food I ever ate and had to pay for it

8

Michael

30 Jun 2025

·

Stayed 3 nights

The bathroom was upgraded. The staff was excellent. The bar and breakfast and TV lounge area were great. No complaints.

10

Destinee

5 Dec 2025

·

Stayed 3 nights

My wife and I really enjoyed our stay here. We do plan on utilizing this location going forward when we visit our family in that area. We really appreciated the fact that housekeeping reset our hotel room every single day and provided us with fresh towels every day. We also really appreciated the luxe options for breakfast although we did not take advantage, knowing that it was able to be provided made us feel more at home.

10

Mesheial

30 May 2024

·

Stayed 2 nights

Check In and out was smoothly completed by the very friendliest people! Disappointed that the Bistro was out of a lot of choices for dining but hey that means they were busy! Should we have to go back we will definitely stay there!

8

Iyeli

9 Jun 2025

·

Stayed 1 night

The place was our stop for the night before continuing our trip. The hotel was good and the staff very responsive. The bar has a very limited menu as far as food goes. The location was not very pretty. There is lots of construction nearby.

6

Shawn

19 May 2024

·

Stayed 1 night

I have never stay at a Courtyard Marriot before because the prices have always been too high for baseball tournaments and other personal travel. Hotel and staff very nice and clean. No problem there. The problem I have is what you pay for. Granted we had a very discounted price because I used basically Hotel.com points. Checked in no problem. Informed that there was a 4.95 parking service fee, no free breakfast we could buy a la carte. Coffee to buy from Starbucks in hotel. Had to work we did have free wifi but we could get enhanced for an additional 4.95. Swiped my card for incidentals (not out of ordinary). Made me wonder if I would be charged if I asked for additional towels or other items. Also, made me concerned whether I would be charged for the coffee in the room. Like I said, nothing wrong with hotel or staff. Very clean and friendly. Would not stay at another Courtyard if this is the common practice of their company. We are talking about Alexandria, Louisiana not a larger city like New Orleans or Dallas. Do better Courtyard…I can get a free meal at other hotels and maybe a cup of coffee with a smiling staff and clean hotel. Also, by the way, checked out at 11:30. Starbucks is closed…

2

Ronnie

30 Oct 2023

·

Stayed 3 nights

Breakfast very bad, cleaning the room had not be done

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$144
February	US$118
March	US$145
April	US$135
May	US$145
June	US$149
July	US$145
August	US$141
September	US$183
October	US$152
November	US$141
December	US$131

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $170	18	19 $224
20 $154	21 $161	22 $166	23 $151	24 $166	25 $154	26 $154
27 $126	28 $153	29 $176	30 $143

Su	Mo	Tu	We	Th	Fr	Sa
				1 $135	2 $160	3 $139
4 $126	5 $156	6 $160	7 $162	8 $151	9 $170	10 $162
11 $136	12 $149	13 $166	14 $154	15 $139	16	17 $145
18	19 $161	20 $158	21 $143	22 $151	23 $147	24 $148
25	26 $142	27 $166	28 $167	29 $136	30 $167	31 $152

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Hearing Accessible (Accessible Bathtub)

Room, 2 Queen Beds, Accessible Bathtub

Room, 1 King Bed with Sofa Bed

Room, 2 Queen Beds

Room, 1 King Bed with Sofa Bed, Hearing Accessible (Roll-In Shower)

Suite, 1 King Bed with Sofa Bed, Hearing Accessible

Suite, 1 King Bed with Sofa Bed

Room, 1 King Bed with Sofa Bed, Hearing Accessible (Accessible Bathtub)

Room, 1 King Bed with Sofa Bed, Accessible Bathtub

Room, 1 King Bed with Sofa Bed, Hearing Accessible

Suite, 1 Bedroom

Room, 2 Queen Beds, Hearing Accessible

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Courtyard by Marriott Alexandria

Have a question?

Prices for upcoming dates