Courtyard by Marriott San Francisco Union Square

Friendly front desk staff. Check in was a breeze. Clean room and bathroom. Room service was great. Comfy bed. Hotel environment felt safe. Nice gym.

The front desk staff and doormen were helpful and very friendly. They gave me some helpful and safe suggestions. They were super nice. The location is not the greatest due to the noise on the street at night. The room was small but just right. The only downfall was the bar and food situation, during our stay the bar wasn't open. If you stay here go to the Japanese restaurant right across the street, it's delish.

No info given of nearby Restaurant, the hotel Restaurant was closed the entire time there. No, information given for WiFi, WiFi available was unsecured my Norton security would not allow me to use the unsecured WiFi. Our stay was very nice, clean room, we had a beautiful view of the city.

The hotel room was really small, including the bathroom. The refrigerator was also really small. No parking garage. I will never come to this hotel again because parking is not including they only offer valet which is almost 90 dollars total for the night.

Ac didnt work ac set to 60 and room still warm. Wifi was down for multiple nights. Staff is amazing. Very dirty outside and homeless population very high near hotel. Restaurant not open all day or bar. Breakfast and coffee only until 10:30 the closed rest of day and night. Couldn’t go down to bar and chill never. If it wasn’t for hotel staff I would never stay again. Took over 20 min to get car from valet everyday.

I was more than appreciative for my stay at the Courtyard Marriott which I booked through Hotels.com. The room was clean and the bed was very comfortable. I loved the afternoon treats of free popcorn and delicious chocolate chip cookies. Free water was available when needed which was also appreciated. Security was on point and we never felt uneasy as we moved to and from the hotel. I have to spend some time highlighting the very friendly staff. However, the absolute best staff members we loved were Susie and Christian (I hope I spelled their names correctly.) Christian without a shadow of a doubt made us feel like we were the only guests in the hotel. He made us feel like family. Every time we left he had a kind word or even just "have a great day." We missed him when he was not on shift. Susie is the reason we decided to stay at the Marriott. We called in before booking and she took the time out to tell us not only about the hotel, but also about the city. She is an amazing person who treats every guest with care and respect. She also greeted us as we left and when we returned. We will definitely only stay there when we visit San Francisco again. It was an absolutely amazing stay at the Courtyard Marriott!

Our stay was ok. Was really inconvenient that one of the elevators were not working. They also were doing construction on an upper floor so the active elevator was in use to support the renovation project. This made elevator usage fairly difficult. In addition the rooms were really cramped and small. Was it a terrible experience, no. Would I stay there again, no.

Hotel was nice, room was very small but clean. Car valet service was good and well organized with off site parking … but $70 per day The area was actually The Tenderloin and not really in the nicer area around union sq. It’s not bad at all but need to be aware of your surroundings especially at night.

A lot of renovations going on, was made to go down through the construction which had wet paint and step and trip hazards, was noisy in the evening and street outside of the hotel stunk of human urine.

Remodeling. Big dumpster outside. Appears that there are city ambassadors outside hotels keeping an eye on neighborhood. Small rooms but comfy. Staff very helpful and friendly. Cute cafe inside. Would definitely stay again. Close proximity to Union Square.

We stayed in room 307 at this property and my children woke up with bites. After the 2nd day we finally found the source….Bed Bugs. Absolutely disgusting. The manger was great to work with and refunded two of our four nights. We feel we should have received a full refund. This ruined our vacation and has created a nightmare for us in making sure we didn’t bring anything home with us.

Friendly front desk staff. Check in was a breeze. Clean room and bathroom. Room service was great. Comfy bed. Hotel environment felt safe. Nice gym.

Bed sheets and comforter had a very very bad odor like pee. Staff took two hours to even provide a different set at 1Am Front crew Anna was horrible

The location of this property is not ideal. The area is very rough. Sirens drove past regularly and kept us up at night. The rooms are on the smaller side. We had 2 rooms both with double beds. The bathrooms are tiny with no counter space. They were also dirty and looked worn. Due to the area it smelled immediately after steeping out onto the sidewalk. Would not recommend and the surrounding area isn’t very safe.

This hotel is very well located, is near union square and the trolly. The area at night dies down and can be a little scary to walk alone. The room was very clean and nice, but space is very limited if you book a double bed room. So keep that in mind for people traveling with big or multiple suitcases.

This hotel was very clean and had great service.

The property was pretty easy to get to considering that it’s in San Francisco. But when you first walk into the property, it’s very nice looking clean. The staff is extremely friendly and nice. The rooms are really nice clean. They smelled great. We had a great view of San Francisco. The only downside is that the bathroom is really small so it’s kind of hard to move around and get dressed in but that’s the only downside other than that this property is really great.

Everyone was so friendly. Hotel room was spotless and comfortable. Convenient location to tourist areas. I would stay again and recommend to friends.

It was very clean and conveniently located to all attractions, in the middle of the city and staff was great. I like that they always had water and coffee in the lobby. And the door men were very courteous and attentive.

I paid for a king bed room through hotels.com prior to my arrival. Upon check-in, I was informed that only a standard queen room was available. Despite this downgrade, no adjustment to the price was offered, and the room provided was notably small and dirty. The toilet became clogged around 10pm. Despite attempting to contact the front desk, I received no response. When I went to the lobby, it took over 5 minutes for an employee to assist me. Unfortunately, they informed me no plungers were available and suggested holding down the toilet lever to help it flush, which instead caused an overflow that I had to clean up myself. By morning, the toilet remained clogged. Given this unacceptable experience, I promptly checked out. To add to the substandard accommodations I received the $100 incidental fee has yet to be reimbursed. The process to cancel this transaction should be straightforward for the hotel staff.

The front desk staff and doormen were helpful and very friendly. They gave me some helpful and safe suggestions. They were super nice. The location is not the greatest due to the noise on the street at night. The room was small but just right. The only downfall was the bar and food situation, during our stay the bar wasn't open. If you stay here go to the Japanese restaurant right across the street, it's delish.

The location of this property is not ideal. The area is very rough. Sirens drove past regularly and kept us up at night. The rooms are on the smaller side. We had 2 rooms both with double beds. The bathrooms are tiny with no counter space. They were also dirty and looked worn. Due to the area it smelled immediately after steeping out onto the sidewalk. Would not recommend and the surrounding area isn’t very safe.

The hotel room was really small, including the bathroom. The refrigerator was also really small. No parking garage. I will never come to this hotel again because parking is not including they only offer valet which is almost 90 dollars total for the night.

I was very skeptical with all the negative reviews; however, I've always had my trust in Marriott, especially Courtyard. My stay exceeded my expectations, my only complaint is that the walls are thin and you may hear other guests. I did not hear any guests, but I realized I could hear my group very well as I left the room and it worried me. I would definitely stay here again!

Ac didnt work ac set to 60 and room still warm. Wifi was down for multiple nights. Staff is amazing. Very dirty outside and homeless population very high near hotel. Restaurant not open all day or bar. Breakfast and coffee only until 10:30 the closed rest of day and night. Couldn’t go down to bar and chill never. If it wasn’t for hotel staff I would never stay again. Took over 20 min to get car from valet everyday.

Our stay was ok. Was really inconvenient that one of the elevators were not working. They also were doing construction on an upper floor so the active elevator was in use to support the renovation project. This made elevator usage fairly difficult. In addition the rooms were really cramped and small. Was it a terrible experience, no. Would I stay there again, no.

Very small rooms, A/c was barely felt, even smaller restrooms, no shuttle service offered, front desk was not aware of their surroundings and did not know what to recommend.

The bathrooms are tiny but it is what it is. Mine had a weird gross food smell. Wouldn’t go away.

Remodeling. Big dumpster outside. Appears that there are city ambassadors outside hotels keeping an eye on neighborhood. Small rooms but comfy. Staff very helpful and friendly. Cute cafe inside. Would definitely stay again. Close proximity to Union Square.

The location is amazing, really close to union square. The room was comfortable and good size.

Friendly front desk staff. Check in was a breeze. Clean room and bathroom. Room service was great. Comfy bed. Hotel environment felt safe. Nice gym.

Can’t say enough good things about the staff at this property. Kind and helpful, they really made our stay feel special. Thanks so much!

It was a great stay for our family. It was a busy weekend with the Outside Lands Festival going on in the city but we didn’t feel it even with the hotel being booked out. The service was top notch with everyone being friendly, warm, and courteous. Valet parking is a bit expensive but on par with all other hotels and parking garages in the city. I recommend staying here for business or pleasure!

Someone walked into my room at 9 am and woke me up even with the DND sign in the door. Hotel staff did not much care when I mentioned it. Super unprofessional and did not make me feel comfortable there.

I was more than appreciative for my stay at the Courtyard Marriott which I booked through Hotels.com. The room was clean and the bed was very comfortable. I loved the afternoon treats of free popcorn and delicious chocolate chip cookies. Free water was available when needed which was also appreciated. Security was on point and we never felt uneasy as we moved to and from the hotel. I have to spend some time highlighting the very friendly staff. However, the absolute best staff members we loved were Susie and Christian (I hope I spelled their names correctly.) Christian without a shadow of a doubt made us feel like we were the only guests in the hotel. He made us feel like family. Every time we left he had a kind word or even just "have a great day." We missed him when he was not on shift. Susie is the reason we decided to stay at the Marriott. We called in before booking and she took the time out to tell us not only about the hotel, but also about the city. She is an amazing person who treats every guest with care and respect. She also greeted us as we left and when we returned. We will definitely only stay there when we visit San Francisco again. It was an absolutely amazing stay at the Courtyard Marriott!

The hotel was just what we were looking for in terms of a stay in San Francisco. Close to Union Center and a Waymo was able to pick us up to take us anywhere else we needed to go. Huge shout out to the valet Chris, he was there to greet us every morning with a smile and small chit chat as to what our day had in store.

It was very clean and conveniently located to all attractions, in the middle of the city and staff was great. I like that they always had water and coffee in the lobby. And the door men were very courteous and attentive.

The hotel itself was nice facility. The rooms were on the smaller size, but did the trick for a place to stay. The customer service by the front desk was poor. Just wanted to check us in fast and be done with us, even though there was no one else at that time. Called the day before to ask about my dog staying with me, and got told one price, then when I arrived the front desk told me a different price. When I tried talking to them about it, the front desk agent didn’t even try discussing it with me and rushed me through the process. Valet parking only, no other option for parking. Didn’t realize this until I arrived.

Friendly and efficient staff, definitely would stay here again!

Edmon had great customer service

The location of this property is not ideal. The area is very rough. Sirens drove past regularly and kept us up at night. The rooms are on the smaller side. We had 2 rooms both with double beds. The bathrooms are tiny with no counter space. They were also dirty and looked worn. Due to the area it smelled immediately after steeping out onto the sidewalk. Would not recommend and the surrounding area isn’t very safe.

Ac didnt work ac set to 60 and room still warm. Wifi was down for multiple nights. Staff is amazing. Very dirty outside and homeless population very high near hotel. Restaurant not open all day or bar. Breakfast and coffee only until 10:30 the closed rest of day and night. Couldn’t go down to bar and chill never. If it wasn’t for hotel staff I would never stay again. Took over 20 min to get car from valet everyday.

Hotel was nice, room was very small but clean. Car valet service was good and well organized with off site parking … but $70 per day The area was actually The Tenderloin and not really in the nicer area around union sq. It’s not bad at all but need to be aware of your surroundings especially at night.

The hotel was just what we were looking for in terms of a stay in San Francisco. Close to Union Center and a Waymo was able to pick us up to take us anywhere else we needed to go. Huge shout out to the valet Chris, he was there to greet us every morning with a smile and small chit chat as to what our day had in store.

The location of this hotel was perfect right in the middle of downtown; tons of food spots, shopping stores, and convenient to bars for a good night. Car is not needed. Walking is perfect.

Large homeless population in this district

It was very clean and conveniently located to all attractions, in the middle of the city and staff was great. I like that they always had water and coffee in the lobby. And the door men were very courteous and attentive.

Remodeling. Big dumpster outside. Appears that there are city ambassadors outside hotels keeping an eye on neighborhood. Small rooms but comfy. Staff very helpful and friendly. Cute cafe inside. Would definitely stay again. Close proximity to Union Square.

The location is amazing, really close to union square. The room was comfortable and good size.

The hotel was very nice inside, the rooms were nice and clean the only thing is outside of the hotel and the area around felt unsafe due to homelessness and people that seemed to be on drugs.

Friendly front desk staff. Check in was a breeze. Clean room and bathroom. Room service was great. Comfy bed. Hotel environment felt safe. Nice gym.

The front desk staff and doormen were helpful and very friendly. They gave me some helpful and safe suggestions. They were super nice. The location is not the greatest due to the noise on the street at night. The room was small but just right. The only downfall was the bar and food situation, during our stay the bar wasn't open. If you stay here go to the Japanese restaurant right across the street, it's delish.

No info given of nearby Restaurant, the hotel Restaurant was closed the entire time there. No, information given for WiFi, WiFi available was unsecured my Norton security would not allow me to use the unsecured WiFi. Our stay was very nice, clean room, we had a beautiful view of the city.

I was placed in a basement room with a window on an air shaft that did not open. Friday night there was a loud screaming fight and loud music in the hall or adjoining room until 3:00 am. The maid left me one leaking coffee cup the last night. Oh, I forgot the rubber toasted bagel for $7.00 plus tax!

Ac didnt work ac set to 60 and room still warm. Wifi was down for multiple nights. Staff is amazing. Very dirty outside and homeless population very high near hotel. Restaurant not open all day or bar. Breakfast and coffee only until 10:30 the closed rest of day and night. Couldn’t go down to bar and chill never. If it wasn’t for hotel staff I would never stay again. Took over 20 min to get car from valet everyday.

I was more than appreciative for my stay at the Courtyard Marriott which I booked through Hotels.com. The room was clean and the bed was very comfortable. I loved the afternoon treats of free popcorn and delicious chocolate chip cookies. Free water was available when needed which was also appreciated. Security was on point and we never felt uneasy as we moved to and from the hotel. I have to spend some time highlighting the very friendly staff. However, the absolute best staff members we loved were Susie and Christian (I hope I spelled their names correctly.) Christian without a shadow of a doubt made us feel like we were the only guests in the hotel. He made us feel like family. Every time we left he had a kind word or even just "have a great day." We missed him when he was not on shift. Susie is the reason we decided to stay at the Marriott. We called in before booking and she took the time out to tell us not only about the hotel, but also about the city. She is an amazing person who treats every guest with care and respect. She also greeted us as we left and when we returned. We will definitely only stay there when we visit San Francisco again. It was an absolutely amazing stay at the Courtyard Marriott!

No breakfast all three days. Times changed for it and a large family one day took the staffs time snd told us weight just for toast would be twenty min. Sat wax to open at seven and didn’t. We left for airport without even coffee.

I enjoyed my stay and the staff was friendly. Would recommend to friends that want to stay in downtown San Francisco. Easy to walk to great food and shopping.

Remodeling. Big dumpster outside. Appears that there are city ambassadors outside hotels keeping an eye on neighborhood. Small rooms but comfy. Staff very helpful and friendly. Cute cafe inside. Would definitely stay again. Close proximity to Union Square.

The homeless population in the surrounding neighborhood is many. The hotel itself is nice. There are several good Thai restaurants within a block or two.