Beacon Grand, A Union Square Hotel

It really needs a make over. The lobby was rowdy when we entered late on Friday night. Two of the 4 elevators were not working on Saturday and Sunday. The air conditioning was also not working properly. The hotel charges nearly $93 with tax for each day of parking????

Valet was $72 all day with in/out privileges, just FYI

Convenient location. Beautiful lobby with interesting architecture. Nice roof top bar. Great cocktails. Friendly staff. Small rooms with no closet or drawers. Resort fee will be added of $36 per room per night for WiFi and gym. Online states they have a pool and jacuzzi, they do not. Please note that tip/service is included at their restaurant and bar. Valet parking is expensive at $85 per night. Rooms will only be cleaned when requested. Overal was a nice stay.

Right in front of the Trolley! Great location and the rooftop bar makes for a fantastic way to end the night!

Valet parking too expensive

My family and I stayed 5 nights at the Beacon Grand. The renovations were fine for a four star hotel, although there are still remnants of the original hotel. Service was great and were accommodating to my needs. The gym located at the hotel is pretty small, but is retrofitted with modern machines. It is also open 24/7, which is good to those wishing for a late night workout. The surrounding environment is not ideal as it is often times noisy, especially at night. Potential guests may want to acknowledgment the presence of homeless people, which may get factored into whether or not to stay at this hotel. The hotel is located reasonably near San Francisco landmarks, which is great. Overall, the hotel is pretty nice and reasonably priced. I think you may be better off going to a different hotel offering similar amenities in a different area, especially if you have children. I found myself constantly being aware of my surroundings due to the unpredictable nature of Union Square. I don’t find myself coming back to San Francisco any time soon, but if I do, I would not come back to the Beacon Grand. 3.5/5

Stayed here on a business trip, area is very safe and clean with lots of restaurants around. The breakfast here is excellent but quite pricey. Quite a decent gym here too. Rooms come with a steamer which was nice especially for work related trips

very nice hotel; staff was great; great bed; fast elevators; location was perfect for staying downtown; you can get anywhere from Powell and Market, which is just a few blocks away; recommend the bar downstairs; Water pressure was like a fire hose in the shower; we did not like the Starlight; loud; crummy service and lousy drinks

Starlite was the best place for relaxing and a great atmosphere with a gorgeous view. Would recommend staying here.

I was torn between choosing this hotel and one other nearby based on all of my criteria. Ultimately I'm so glad we went with Beacon Grand! The staff was very friendly every time we spoke in the halls or at the front desk. The location is perfect, the decor is stylish yet comfortable, the bed was comfy, our view was lovely, they event offered us a late checkout when our plans changed but we ended up not needing to utilize it. We were very pleased with our whole stay. Our only small complaint was that the Starlite Lounge was closed during the week (off days/hours, we get it) but we'd have loved to been able to visit it while we were staying there. We'll definitely tell others about it and hopefully be back soon!

We contacted the guest service to report strong smell of cigarette on our floor. They promptly sent the security and addressed the issue right away. We felt cared for and safe. We both enjoyed our beautiful room and comfortable beds!!

The room was not properly prepared. There was no handsoap and there was an open handsoap that was left from previous person in the shower. The floor in the room was dirty.

We are always excited to return to the Beacon Grand, as it is one of our favorite destinations. Unfortunately, during this visit, we noticed a significant amount of dust buildup in the hallways and even in the rooms. We noticed in our room this time around. It seems that the rooms could benefit from some additional cleaning attention. Despite this, the Beacon Grand remains a fantastic location; Union Square is just a block away, and there is an incredible top-floor lounge that includes a lobby bar. All in all, we will be back for another visit soon.

Easy check in, room was very clean, staff very friendly

Amazing service, incredibly clean, and overall a beautiful hotel.

Overall a disappointing stay. We were in a very tiny room with an awkward layout. The TV wasn’t aligned in a way that faces the bed. The building seemed quite old and there were lots of stains especially on the walls near the floor. It doesn’t seem like it was cleaned thoroughly. The bathroom was tiny and there were some ?pipe sounds that was nonstop. We asked to move d to a bigger room after having a not-so-great first night and the first front desk person was helpful and told us to ask later on after 4pm when checkout was done, which seemed reasonable. When we got back and I asked again, the night shift front desk gentleman seemed annoyed that I even asked. He said there were some rooms available but were facing towards the area where there were protests. The location itself is pretty good as it’s centrally located and there were many shops and restaurants that were walkable. Anyway, I was a bit disappointed overall as this place had really good reviews and I just didn’t have a great experience.

The front desk staff was friendly and helpful, the rooms were clean and comfortable and the aesthetic is amazing! We would definitely recommend this hotel.

The room was small but very clean and beautifully decorated. Our room faced the street and there was quite a bit of noise at night. However, this is to be expected in a major city. The bar was great and the restaurant was good too. Not the best that the city has to offer but for the sake of convenience, it’s a good option. It is on the expensive side but the service matched the expense. The restaurant itself was gorgeous and I would definitely stay there again.

An absolutely gorgeous historic hotel! The central location was perfect for our visit. Cable car pickup just steps from the lobby. The staff was so kind, professional and helpful at every interaction. Elevators were very accessible. The rooms were spacious, elegant and spotless. Lots of excellent food selections within just a few blocks. We plan to return annually. Simply superb accommodations!

Overall a great stay close to Union Square. They were very busy during the holiday so I think a few cleanliness things got missed. Our floors looked like they hadn’t been swept/vaccumed/mopped. Found a random wrapper as well. Other than that the staff was really friendly.

The room was lovely. We only tried one restaurant- expensive and the menu was very limited, we didn't try breakfast, the pricing was prohibitive. The hotel had an empty feeling, there was little interaction with the staff, no feeling of warmth, except from some of the door greeters. The check in person was frazzled. The checkout person made an error with our bill. Our room had paper thin walls, we had a woman on one side having the time of her life, moaning and squealing, and two rambunkshus young boys on the other playing chasings early in the morning for a significant portion of our 6 night stay.

Nice old hotel in the best location however, the water provided in reusable bottles was not drinkable and the aircon was rather noisy.

Everything was good but there was no ironing board, no refrigerator and the shower door was half of a door.

My room was very noisy. That is why I cannot give five stars

Small room, very small even I paid for king exclusive. I ask the worker, they said this room is small

Windows are not sound proofing, I am a heavy sleeper, but woke up by garbage truck every night at 330am

Very small room with hindered mobility around the bed. Very poor positioning of furnishings and television. After four nights stay, I was very disappointed.

The room was small but very clean and beautifully decorated. Our room faced the street and there was quite a bit of noise at night. However, this is to be expected in a major city. The bar was great and the restaurant was good too. Not the best that the city has to offer but for the sake of convenience, it’s a good option. It is on the expensive side but the service matched the expense. The restaurant itself was gorgeous and I would definitely stay there again.

Will stay here again Bathroom tiny Room tight

The standard room is on the small side, especially the bathroom. The design of the shower stall is such that the bathroom can be flooded easily.

It was really helpful to be able to check-in a few hours earlier than expected. Also we received 3 drink tickets to use in the bar. Our first night our neighbors decided to party al night so security kindly asked them to shut it down. So the next day we were moved and accommodated well. Drinks at the bar with the pianist on Christmas Day was joyous. Really wish the starlight room had been open during our 3 night stay. Would love an offer to come back and a view of the union square festivities would be in order. Thank you for friendly service and a festive comfortable place to celebrate the holidays. See you again.

Beacon Grand, A Union Square Hotel, is a truly exceptional stay that seamlessly blends historic charm with modern luxury. From the moment you step into the grand lobby, you’re welcomed by warm, attentive staff who set the tone for an elevated guest experience. Every detail—from the rich architectural heritage to the sophisticated design elements—evokes a timeless elegance that feels both storied and refined. Hotel manager Lev graciously offered us a private tour, highlighting the thoughtful preservation of its historic features while showcasing contemporary enhancements. The rooms are tastefully appointed, offering a level of comfort and opulence that reflects the hotel’s heritage, and the newly renovated bathrooms are particularly impressive. Conveniently located in the heart of downtown San Francisco, the hotel offers easy access to public transit including the subway, historic tram carts, Waymo, Uber, and Lyft—making exploration seamless. The crown jewel is the top floor, offering breathtaking 360-degree views of the city skyline—a must-see whether you’re staying for business or leisure. The on-site bar is a pleasant surprise, offering refined drinks at a price point that feels accessible given the upscale ambiance. In every sense, Beacon Grand is more than just a place to stay—it’s a destination in itself. Highly recommended for those seeking a unique, luxurious experience in the heart of San Francisco.

Hotel is well located and the rooms are lovely, my room was wonderful. What lets this property down is the service level. The front desk team don’t really care about customers. Room service was appalling, they were banging on the door at 9am then left the room untouched until after 1pm when I had to chafe the team down. They then left the door unsecured when they finished. Really bad and this pushes me away from recommending this hotel. Simply not good enough and there was zero interest from others in the team.

We recently had the pleasure of staying at the Beacon Grand in San Francisco and absolutely loved our experience from start to finish. The hotel itself is beautiful, with a warm, historic charm and a fantastic location in the heart of the city. The highlight of our stay was the exceptional service. In particular, the concierge Laif went above and beyond for us, offering brilliant restaurant recommendations that truly made our trip unforgettable. Thanks to his local knowledge, we enjoyed some of the best cuisine we’ve ever tasted! Our room was comfortable and stylish, the hotel amenities were excellent, and every member of staff we encountered was friendly and professional. We can’t wait to come back for another visit. I highly recommend the Beacon Grand for anyone travelling to San Francisco.

When we got to our room, I could see that it was a classic, not a grand (which is what I paid for). When i went to the desk to ask, the person insisted that it was a grand room. I felt uncomfortable but still said that I was judging based on pictures online. She said the rooms can vary from the pictures online. She then said she found one room that is a little bigger than the one she originally put me in and can put me in there, like she was doing me a favor. I thanksed her profusely. When I got to the room, i could see that it was indeed the grand room I paid for. I'm not sure why she didn't just say sorry about putting me in the wrong room at first and instead chose to gaslight me about the room. It made the whole experience really unpleasant. This is the second time I have stayed here and it will be my last.

I like the ambiance of the hotel. Very pretty! Great staff! Hotel is in walking distance of several locations.

Traveling for business I was extremely impressed with this hotel. The front desk concierge (Hannah) was amazing as were all hotel staff. Courteous and professional for the 4 days I was there. Fantastic stay in a grand hotel. Highly recommend staying here.

This facility charges outrageous to extortionate fees for paltry to basic to no services (e.g., $50+ early check-in fees --while your room is actually ready.) You've read correctly: your room is ready; and if you want to enter it --you are asked to pay. So you are paying for a non-existing service, or nothing: the definition of extortionate. Rarely has such a dereliction of duty-of-care, or a "customer-first" sensibility been the basis of doing business, outside of illicit activity. It's easy to do better.

I wish that i could give them a raving review as I had very high expectations of this hotel given their reviews. While they did make up for their mistakes, customer service and communication are major factors i take into account when staying at hotels. Beacon Grand fell so far from where their staff should have been and it was very disappointing making our stay less than enjoyable. The only saving grace was Monica, one of the managers. I’ll be reaching out to management in regards to the problems we had. Thank You Monica for attempting to make up in the areas your staff fell short.

I request two extra pillows and no one ever came. I called three time before someone answered the phone. The parking is a rip off. You are not able to have the restroom door closed and open the door to the room at the same time due to the door handle blocking the door from opening. There is no curtain or way of closing the shower half glass and a big hole in it. This place was not what I expected at all.

Great location and very walkable!

Right in front of the Trolley! Great location and the rooftop bar makes for a fantastic way to end the night!

You can't beat this location a block up from Union Square and several blocks from China Town. Right on the Trolley line adds to the charm of this gracious and impeccably restored historic hotel. Lots of restaurants around and felt safe. The beds were super comfortable and our room was quiet. The Starlight Bar on the top floor is amazing!

My family and I stayed 5 nights at the Beacon Grand. The renovations were fine for a four star hotel, although there are still remnants of the original hotel. Service was great and were accommodating to my needs. The gym located at the hotel is pretty small, but is retrofitted with modern machines. It is also open 24/7, which is good to those wishing for a late night workout. The surrounding environment is not ideal as it is often times noisy, especially at night. Potential guests may want to acknowledgment the presence of homeless people, which may get factored into whether or not to stay at this hotel. The hotel is located reasonably near San Francisco landmarks, which is great. Overall, the hotel is pretty nice and reasonably priced. I think you may be better off going to a different hotel offering similar amenities in a different area, especially if you have children. I found myself constantly being aware of my surroundings due to the unpredictable nature of Union Square. I don’t find myself coming back to San Francisco any time soon, but if I do, I would not come back to the Beacon Grand. 3.5/5

Location

The bed was comfortable with a nice weight comforter. We enjoyed being up on the 12th floor away from the street noise. The lobby is elegant and cheery, and its very conveniently located in Union Square, close to lots of activity, cable car line and more. The bathroom was elegant as well. Nice size refrigerator and adequate space in the room.

The historical atmosphere was amazingly beautiful! The area was so convenient to all transportation and close to Chinatown and shopping.

The location is great, lots of restaurants within 10 minutes' walk. BART (train from airport) station is 10 minutes walk away. Staff is friendly. I would stay there again.

Good location.

The Beacon Grande is the old Sir Francis Drake Hotel greatly remodeled. It is in a convenient location on Union Square in SF.

Intimate boutique hotel near everything. The beds and bedding were exceptional, the food excellent, the bar (and Starlight) fabulous. May not stay anywhere else.

The room was lovely. We only tried one restaurant- expensive and the menu was very limited, we didn't try breakfast, the pricing was prohibitive. The hotel had an empty feeling, there was little interaction with the staff, no feeling of warmth, except from some of the door greeters. The check in person was frazzled. The checkout person made an error with our bill. Our room had paper thin walls, we had a woman on one side having the time of her life, moaning and squealing, and two rambunkshus young boys on the other playing chasings early in the morning for a significant portion of our 6 night stay.

The bartenders and the front desk staff were very nice. Unlike the restaurant hostesses and the bellmen. Breakfast is very expensive for what it is. Overall hotel is cool, we enjoyed our stay.

Well updated and renovated rooms. Beautiful view from the Starlite Lounge at sunset.

The restaurant and bar options within the hotel did not disappoint! If you want excellent drinks or food in amazing ambiance without arranging transportation, DONE!

The property offered a lot of history and had some beautiful details; the rooftop bar was great. However, the food was just okay and most of the staff wasn't forth coming about the service charge added to the bill. Not sure if I would return...

The room was small but very clean and beautifully decorated. Our room faced the street and there was quite a bit of noise at night. However, this is to be expected in a major city. The bar was great and the restaurant was good too. Not the best that the city has to offer but for the sake of convenience, it’s a good option. It is on the expensive side but the service matched the expense. The restaurant itself was gorgeous and I would definitely stay there again.

The hotel and staff were amazing. Cute bar at the Post Room as well as a delicious breakfast. Easy access to street cars as well as other transportation. We will happily stay here any time in San Francisco

very nice hotel; staff was great; great bed; fast elevators; location was perfect for staying downtown; you can get anywhere from Powell and Market, which is just a few blocks away; recommend the bar downstairs; Water pressure was like a fire hose in the shower; we did not like the Starlight; loud; crummy service and lousy drinks

I was torn between choosing this hotel and one other nearby based on all of my criteria. Ultimately I'm so glad we went with Beacon Grand! The staff was very friendly every time we spoke in the halls or at the front desk. The location is perfect, the decor is stylish yet comfortable, the bed was comfy, our view was lovely, they event offered us a late checkout when our plans changed but we ended up not needing to utilize it. We were very pleased with our whole stay. Our only small complaint was that the Starlite Lounge was closed during the week (off days/hours, we get it) but we'd have loved to been able to visit it while we were staying there. We'll definitely tell others about it and hopefully be back soon!