Is parking available at the property?

Self-parking is available on-site for a fee of GBP 19 per night. Parking is limited, and no reservation is required.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:30 AM to 10 AM for a fee of approximately GBP 18 per person.

Are pets allowed at the property?

Pets are allowed at the property with a fee of GBP 20 per pet, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 4:30 PM, and check-out is until 11:00 AM. Early check-in and late check-out are available for a fee of GBP 40, subject to availability.

What accessibility features does the property offer for guests with disabilities?

The property has limited wheelchair accessibility, including step-free entrances and accessible facilities in public areas. However, specific details on room accessibility may vary.

What is the location of the property in relation to key landmarks?

The hotel is located in Fishergate, York, within a 5-minute drive of Shambles and York Minster. It is approximately 1.5 miles from the University of York and York Racecourse. Nearby attractions include York Barbican (0.3 km), Yorkshire's Winter Wonderland (0.6 km), and Clifford's Tower (0.6 km).

Does the property have a swimming pool?

Yes, the property features an indoor swimming pool. The operational hours are not specified, but it is a year-round facility.

What are the policies for guests staying with children?

Up to 2 children aged 16 years and younger can stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property has connecting/adjoining rooms available, which can be requested based on availability. Specific information about extra beds or cribs is not provided.

Novotel York Centre - Enjoy Comfort in York

Average nightly price at Novotel York Centre by month, last 12 months (USD)
Month	Average price
January	$102
February	$131
March	$124
April	$138
May	$170
June	$149
July	$177
August	$176
September	$166
October	$154
November	$162
December	$190

What guests think

At Novotel York Centre, guests consistently praise the friendly staff, walkable riverside location near the Barbican, and family‑friendly spaces, while recurring frustrations include paid parking, late check‑in, and mixed experiences with the small, sometimes bookable or closed pool.

Rooms are generally spacious and comfortable for families, though some feel dated, with design quirks and occasional noise or maintenance issues. Cleanliness feedback varies: many find things very clean, yet stained carpets and some bathroom problems are noted. Breakfast is often rated well, though value and consistency draw mixed comments. Expect a convenient base with warm service and a few trade‑offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site facilities include a small pool and a bar/lounge, with convenient paid parking; several note EV chargers. Downsides are booking limits or closures for the pool or sauna and occasional lift outages.

Related guest reviews

8

Chris

Nov 17, 2025

·

Stayed 3 nights

The staff were lovely, the breakfast was great and the swimming pool excellent.

10

hang fai

Jul 28, 2024

·

Stayed 3 nights

Insufficient swimming time section(30 mins).

8

Jacqueline

Sep 11, 2024

·

Stayed 2 nights

Hotel was lovely,bar was welcoming but unfortunately pool was not working and website wasn't up dated to let guests know before booking.

8

Kimberley

May 9, 2023

·

Stayed 1 night

Another good stay but disappointed that the swimming pool is still closed. This is one of the main reasons for choosing the hotel along with onsite parking

10

katherine

Apr 28, 2024

·

Stayed 2 nights

Good clean convenient hotel, comfy bed. Nice reception/bar area. Didn’t have food but menu looked reasonable. Excellent EV charging- 4 charge points working on Charge Assist app which was easy to use and good value. Downside is the car park charge but that seems to apply to all hotels in York.

6

Jonathan

Sep 17, 2023

·

Stayed 1 night

Lift out of order - annoying. Cannot allow that for very long.

6

Lawrence

Oct 15, 2025

·

Stayed 2 nights

The Novotel York Centre proved OK and average for a 4 star hotel! On a positive note ... The staff all proved delightful and enthusiastic to please us! The bar and refreshments were nice and provided a comfortable spacious area to relax and enjoy reasonably priced drinks during happy hour. The pool was exceptionally nice, clean and well managed! Breakfast was good and again the staff and service was exceptionally good! The negatives: the room did not impress us for a 4 star rated hotel. The carpets were stained in multiple area. The 'finger groove handles' on cupboard doors to access the fridge and adjacent cupboard had deep set dust in the grooves and was rather unsightly and setting a poor hygiene standard (We took photographs of these problems if required for evidence!) We did not wish to engage on complaining as we wee only there 2 nights and don't favour making a fuss whilst there! Water pressure in the sink tap was very low (obviously a reducer in place). Towels and sheets were not of 4 star quality. The car park was very expensive (but we anticipated such and travelled by train!) Otherwise, the combination of the lovely pool, nice bar and wonderful staff outweighed the identified problems and we enjoyed our stay as best we could.

8

Joanna

Mar 24, 2024

·

Stayed 1 night

Hotel was good and brilliant location enabled us to walk into centre of York within 10 minutes. Swimming pool being renovated so not able to use. Only down side was £16 per night parking and Luke warm breakfast

10

Gillian

Oct 10, 2025

·

Stayed 1 night

Lovely hotel, great location for centre of York & Barbican. Parking £17, but is secure. Hotel staff are lovely, so us the food in the bar.

8

Janet

Mar 31, 2025

·

Stayed 4 nights

I was very disappointed when I saw the pool - it's about 8m long; the photo makes it look a lot bigger. There are no showers in the changing room (other than a disabled toilet/shower) which means you have to get dry to return to your room to take a shower and wash your hair! Some of the chairs in the reception area were badly stained and the carpet in our bedroom was also stained. The breakfast was very good with a lot of choice and the staff were all really friendly. Reception was often only manned by one person so sometimes there was a queue but on the whole, it was OK. The location was good for walking into York city centre. Would I stay again? Probably not as I only chose the hotel for the pool which turned out to be a real disappointment.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests find rooms and public areas clean, but cleanliness is inconsistent, with repeated mentions of stained carpets and occasional bathroom hygiene or maintenance issues.

Related guest reviews

10

Tim

Jun 11, 2023

·

Stayed 1 night

overall very good- shower a little blocked and carpet would benefit from a clean, but minor gripes

4

Jayesh

Sep 1, 2025

·

Stayed 2 nights

Not a good stay, rooms was worn out with stains in the carpet, dust collection and a leaky air conditioning unit.

6

Sandra

Feb 11, 2024

·

Stayed 1 night

Bath was dirty and full of hair. 1 towel was used and covered in hair and make up. Shower screen was dirty. Carpet around the bin was covered in stains which looked awful. Bedside light was broken and hanging by the wire.

6

Lawrence

Oct 15, 2025

·

Stayed 2 nights

The Novotel York Centre proved OK and average for a 4 star hotel! On a positive note ... The staff all proved delightful and enthusiastic to please us! The bar and refreshments were nice and provided a comfortable spacious area to relax and enjoy reasonably priced drinks during happy hour. The pool was exceptionally nice, clean and well managed! Breakfast was good and again the staff and service was exceptionally good! The negatives: the room did not impress us for a 4 star rated hotel. The carpets were stained in multiple area. The 'finger groove handles' on cupboard doors to access the fridge and adjacent cupboard had deep set dust in the grooves and was rather unsightly and setting a poor hygiene standard (We took photographs of these problems if required for evidence!) We did not wish to engage on complaining as we wee only there 2 nights and don't favour making a fuss whilst there! Water pressure in the sink tap was very low (obviously a reducer in place). Towels and sheets were not of 4 star quality. The car park was very expensive (but we anticipated such and travelled by train!) Otherwise, the combination of the lovely pool, nice bar and wonderful staff outweighed the identified problems and we enjoyed our stay as best we could.

6

Carrie

Sep 6, 2024

·

Stayed 1 night

Really friendly staff and lovely location. The bar/reception area was nice and breakfast options were really good. Rooms definitely need updating, stained carpets and damaged furniture was very noticeable.

8

Jane

Jun 9, 2025

·

Stayed 2 nights

Great booking in service, breakfast lovely. Pool nice. Carpets quite stained (but not dirty!)

10

wendy

Nov 11, 2025

·

Stayed 1 night

Lovely hotel. Great staff. Short walk to center of York. Spotless, tidy rooms. I will definitely recommend to friends and visit again soon.

6

Richard

Oct 22, 2023

·

Stayed 1 night

Reception was really nice and bar was very nice too. There was a lot of renovation going on which is good. The room itself was great but the bathroom had a lot of mould in it and wasn’t the cleanest and they had forgot to fill up the shower gel

6

Julie

Apr 26, 2024

·

Stayed 2 nights

The property was okay but expensive for the roomsnd parking the rooms were okay but lots of stains on the carpets. The bathroom towels had marks on them even though they were washed location was good as near to everything. But wouldn't stay here again didn't eat here so do not know about the food

4

Zita

Aug 20, 2025

·

Stayed 3 nights

Oh dear, what is going on here Novotel? You used to be a trusted high quality chain but I am not sure anymore. The grounds of the hotel and the lobby is modern, stylish and well looked after. The staff was courteous and lovely... BUT that's all the positives I can say. The breakfast is well packaged but mediocre to a 4 star hotel. The room we stayed in was awful. Dirt and dust rolled off the wall. The carpet was soiled all over. The bathroom was disfunctional smelly and flooded all the time. The bed was like a rock and the bedding old. The communal areas are dingy and dirty. This is a property which hasn't been looked after a long time. Please do better Novotel. Please do justice to the wonderful York and your dedicated staff members.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable for families, with large TVs. Several note dated decor or design quirks such as separate toilets without sinks, plus occasional noise, hard beds, faulty USBs, or weak air‑conditioning.

Related guest reviews

8

Christine

Apr 30, 2024

·

Stayed 1 night

Comfortable room and good service at reception and in the restaurant. Strange room layout; separate toilet with no wash basin so had to go from the toilet to the bathroom to wash hands. Is this hygienic?

10

Ashleigh

Sep 25, 2025

·

Stayed 3 nights

Easy walk into centre 10 mins max, room spacious with great facilities

8

Jamie

Dec 17, 2023

·

Stayed 1 night

Amazing hotel, the reception area is very modern, vibrant and welcoming, the staff are lovely and the car park system is simple and easy. The hotel is in a fantastic location, just minutes to the centre of York. The room however whilst being modern, bright and spacious was let down by the heavily marked carpet and the USB sockets which did not work, all was mentioned to the hotel on checkout, these issues let the rest of our stay down.

8

Ian

Oct 11, 2025

·

Stayed 1 night

Staff were really friendly at check in. Room was beautiful and clean. The thing that let it down was the bathroom as it was an accessible bathroom which wasn’t asked for or required and made it difficult for me being 6’3 due to the low sink and shower/bath configuration. Have had accessible rooms before which were done a lot better. Tv didn’t work as it kept switching itself off

8

Christina

Jun 10, 2025

·

Stayed 2 nights

Great hotel ,great breakfast but so frustrating ,aircon was useless ,wouldnt go below 18,hardly any cold air came through at all , will now unfortunately reconsider staying here in summer months.

10

Lisa

Dec 17, 2023

·

Stayed 1 night

Excellent location for shows at the Barbican. Large, comfortable rooms with hot drinks facilities. Our room had a lovely view of the river too, would definitely stay again.

4

philip

Jul 6, 2025

·

Stayed 1 night

3 people but the room was tiny

6

Joshua

Feb 14, 2025

·

Stayed 1 night

Very nice hotel upon entering and the lobby, bar and restaurant space were excellent. We ate our evening meal in the hotel and the food was good quality but a bit pricey for what it was. There was a bit of confusion over the happy hour deal but the staff rectified it for us really quickly so no complaints there. The rooms were really nice and very clean, however, we didn't have the best sleep as the air conditioning in the room was so loud. At one point I got up as I thought one of the kids had left the tap running. We also had a pull out couch bed for our son and this wasn't the comfiest. Overall it was perfectly okay for a night away and we wouldn't be disappointed returning but, being honest, we'll probably look elsewhere next time we're in York.

6

Laura

Feb 9, 2025

·

Stayed 1 night

Nice clean hotel in a good location. We stayed in the superior queen suite and unfortunately our room had an adjoining door to the room next to us. Our neighbours were having a gathering past midnight and you could here everyone taking and laughing as clear as day through the door. I asked reception if there was anything they could do and although they attempted to rectify by asking the guests to settle down. When the music went off, the conversation continued and still was too distracting to get shut eye. I had a long drive the next day so was disappointed to get less than an hour's sleep.

6

Adele

Feb 24, 2025

·

Stayed 1 night

The family room was small and the extra beds were very basic and only really suitable for a child. We had 3 adults in our party so the sleeping arrangements were not ideal. The mirror's in the bedroom were also badly placed. The main double bed was very soft, not firm which is obviously a matter of preference. The check in time was 4.30pm and check out was 11.00 am. I thought that this was too late and too early respectively. We had to pay a further £30 to check in early, otherwise we barely had time to use the facilities. Needing to book the pool was an inconvenience as was the time being limited to 30 minutes.

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Service

Service is widely described as friendly and helpful across the hotel. However, check-in can be late or slow and occasional errors or inconsistent responses at reception occur.

Related guest reviews

10

Matthew

Apr 13, 2023

·

Stayed 2 nights

Good location for York centre. Really friendly and helpful staff.

8

Alan

Jul 27, 2025

·

Stayed 3 nights

We have stayed at this hotel many times and always highly recommend it. Our visit this time was spoiled slightly by our check in experience at the hotel. For background, I booked this at short notice (2/3 days beforehand). Confirmation from Hotels.com stated check in time as 4.30pm. I completed the online check in form (from Novotel itself) the day before our stay, as requested. This asked for your estimated time of arrival as you can arrive before your stated check in time (to leave luggage/ use the car park etc). The form stated rooms would be ready from 3.00pm. I confirmed our arrival time as between noon and 3.00pm. We arrived around 2.00pm and were told at reception that our room would not be available for 3.00pm but it would be ready no later than 3.30pm. We were ok with this. We went for a walk into York and returned to the hotel at 3.50pm. On arrival we were told we could not check in until 4.30pm as we were not Accor members and the 3.00pm check in is only available to such members (we are members but hadn't use the app for this booking). I acknowledged this but stated we had been told twice (once on the online form and once at reception) we could get in before 4.30pm. The receptionist did try to find us a room and gave us keys for a room on the first floor. We were grateful for this and made our way to the room. On entering, we discovered it was already occupied! Eventually, everything was sorted out but not a great start to our break. Otherwise, all ok.

8

Sally

Jan 19, 2025

·

Stayed 2 nights

The stay was excellent apart from the customer service on check in. The receptionist was very unhelpful and not welcoming..as first time visitors it did put us off.

10

Gillian

Feb 2, 2024

·

Stayed 1 night

Stayed 1 night. Excellent location for Barbican & rest of York. Parking £15 but with little parking in York its a bonus. Room lovely, restaurant meal Excellent and all staff friendly. Have stayed before will stay again.

10

wendy

Nov 11, 2025

·

Stayed 1 night

Lovely hotel. Great staff. Short walk to center of York. Spotless, tidy rooms. I will definitely recommend to friends and visit again soon.

10

Ann

Jul 22, 2025

·

Stayed 1 night

Although check-in was slow staff were lovely! A very good stat would stay again And have breakfast next time it looked really good!

10

Lisa

Nov 17, 2025

·

Stayed 1 night

Very helpful receptionist at check in

10

Dave

Nov 9, 2024

·

Stayed 1 night

First time stay at a Novotel. If they are all as good as this one then I will be using this brand much more frequently. The staff were polite friendly and helpful, the foyer is large and well presented. I stay away at least 30 times a year and there are some things I always look for in a hotel obviously cleanliness is at the top, a decent size room with usb connection ports is good. The TV in this room was a good size, but I often prefer to use a tablet. Wifi was certainly quick enough for my small needs. I was not gaming. The bed linen was decent and the bed was an excellent foam mattress, the pillows were only OK. Another thing I think all hotels should fit are soft close toilet seats as there is nothing more annoying than one slamming down next door at stupid o' clock in the morning. Soft close seats are fitted here. As for the hotels location to York centre for us it was perfect. A 15 minute stroll along the river into town. Parking was perfect too and £16 for 24 hours in York is reasonable. We will be using this hotel again.

6

Eloisa

Oct 29, 2024

·

Stayed 1 night

We arrived before the designated check-in time and requested the receptionist for an early check-in. She mentioned that there were no rooms ready, but still requested my information, so I provided my complete name. She requested my name once more, mentioning that it was not in the system. Next, I presented her with the confirmation and receipt I had received via email and on my Expedia account. After glancing at my confirmation email/receipt, she continues to claim that my name wasn't in the system despite me spelling it out for her. When I inquired about the name on the system, she instantly changed her tone and said that it was in the system after all. Messing around like that completely changed my perception of the hotel as what could have been a smooth experience with excellent customer service ended up leaving a bad impression. A 4 star hotel must have excellent customer service and should not have unfriendly receptionists representing the hotel. Another criticism is that they should offer at least two bottles of water in the room since it is a 4-star establishment and there was a lack of amenities in the bathroom. Therefore, considering the price paid, it would be advisable to seek accommodation elsewhere with better services as this hotel resembles more of a 3-star rating.

10

Ian

Feb 2, 2025

·

Stayed 2 nights

Greeted with a smile upon arrival, the hotel was clean and there was ample parking. The staff were great, warm and friendly, nothing too much trouble. The room was very spacious, the bed was comfy and everyone had a great nights sleep. Breakfast was god quality with lots of choice, always greeted with a friendly smile by the servers. The hotel was on the river bank and within easy reach of the city. All in all we had a great time and will be back. Thanks 😊

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AI-generated summary based on recent guest reviews

Location

Riverside setting is an easy 10–15 minute walk to York’s centre and very close to the Barbican. Many find it convenient and fairly quiet, with onsite parking helpful for drivers.

Related guest reviews

10

Terry

Jun 2, 2024

·

Stayed 2 nights

Great location and hotel. Great service and friendly staff. Bar has happy hour early evening so convenient and value. Have parking facilities a great bonus . Also have some EV charging points.

8

Pauline

Nov 20, 2023

·

Stayed 1 night

Walkable to city centre with ample secure parking. Modern purpose built hotel with all en-suite rooms. Quite location.

10

Kenneth

Apr 2, 2025

·

Stayed 2 nights

Hotel top draw,highly recommend Excellent position for all York attractions

10

Tracey

Nov 14, 2024

·

Stayed 1 night

Perfect location, lovely friendly reception, hotel modern and welcoming great value for money will use again

10

Gillian

Oct 10, 2025

·

Stayed 1 night

Lovely hotel, great location for centre of York & Barbican. Parking £17, but is secure. Hotel staff are lovely, so us the food in the bar.

10

Jason

Jul 8, 2025

·

Stayed 2 nights

Excellent location, just a short 10 minutes walk into town. Secure car park, although costs £17 per day. Good size room, although found the separate toilet a little strange that took some getting used to. Fabulous continental breakfast that can be ordered when booking your room.

10

wendy

Nov 11, 2025

·

Stayed 1 night

Lovely hotel. Great staff. Short walk to center of York. Spotless, tidy rooms. I will definitely recommend to friends and visit again soon.

10

paul

Mar 20, 2025

·

Stayed 2 nights

Stayed here many times with a small dog. Lovely hotel and staff are super friendly. Room excellent with a nice large tv. A short 5-10 min walk to the centre.

10

laura

Oct 12, 2024

·

Stayed 1 night

The Novotel is a great hotel for a weekend in York. Resaonably priced, clean, nice bar area. Its a 10 minute walk into the town centre and 5 minutes to the Barbican theatre if your their for a show. Highly recommend

10

Brier

Mar 26, 2025

·

Stayed 1 night

Great location, easy access into York centre with a short walk.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised for variety and quality, though some guests find it expensive or inconsistent. The bar and restaurant are generally enjoyable but can feel pricey or slow.

Related guest reviews

6

matt

Aug 27, 2025

·

Stayed 2 nights

Very corporate; pool/sauna was good. Breakfast was poor and very expensive; staff were polite/helpful. Flaking paint on the ceiling of the breakfast area was disconcerting. Extortionate parking charge. Quite under-impressed given the £220 per night we paid for a very plain double room.

8

Chris

Nov 17, 2025

·

Stayed 3 nights

The staff were lovely, the breakfast was great and the swimming pool excellent.

10

Cathy

Jul 31, 2024

·

Stayed 2 nights

It was very easy to get to and close to town Breakfast was great but the dining was just okay. Rooms were spacious but a little noisy coming from the pipes.

8

Geoff

Feb 13, 2025

·

Stayed 2 nights

Lovely hotel. Good breakfast. Happy pleasant staff

6

Lawrence

Oct 15, 2025

·

Stayed 2 nights

The Novotel York Centre proved OK and average for a 4 star hotel! On a positive note ... The staff all proved delightful and enthusiastic to please us! The bar and refreshments were nice and provided a comfortable spacious area to relax and enjoy reasonably priced drinks during happy hour. The pool was exceptionally nice, clean and well managed! Breakfast was good and again the staff and service was exceptionally good! The negatives: the room did not impress us for a 4 star rated hotel. The carpets were stained in multiple area. The 'finger groove handles' on cupboard doors to access the fridge and adjacent cupboard had deep set dust in the grooves and was rather unsightly and setting a poor hygiene standard (We took photographs of these problems if required for evidence!) We did not wish to engage on complaining as we wee only there 2 nights and don't favour making a fuss whilst there! Water pressure in the sink tap was very low (obviously a reducer in place). Towels and sheets were not of 4 star quality. The car park was very expensive (but we anticipated such and travelled by train!) Otherwise, the combination of the lovely pool, nice bar and wonderful staff outweighed the identified problems and we enjoyed our stay as best we could.

10

Dave

Sep 29, 2025

·

Stayed 1 night

Room was modern and clean. Food was delicious but bar a bit expensive.

10

Mark

Jun 29, 2025

·

Stayed 2 nights

Lovely couple of days spent in York. Hotel in a good location with secure parking & only 10 - 15 minutes walk into the town centre. We only had breakfast in the hotel but it was very nice buffet style with plenty of choice continental & cooked. Staff where helpful and attentive and the hotel had very nice open plan décor. The pool area was very clean. We wouldn't hesitate to stay here again.

10

Julia

Nov 25, 2023

·

Stayed 2 nights

Convenient location, good food, clean rooms and friendly staff. All around a good experience

8

Steven

Dec 28, 2024

·

Stayed 1 night

A 10-15 walk into the city, but very handy for parking as you only pay per night rather than per day. Family room was fine. Kids’ beds a little hard. Reception area nice with games for kids and a nice bar. We ended up eating at the restaurant the evening. Food good but service was painfully slow, and we were pretty much the only people there as well

10

Nicholas

Dec 11, 2023

·

Stayed 1 night

Excellent stay, lovely clean and spacious room. Had everything you need. The breakfast was excellent with great variety to suit all tastes. Great location for exploring the city of York. Fast check inn and very helpful and polite staff.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19 $191	20 $307	21 $186	22 $137	23 $187	24 $337
25 $171	26	27 $244	28 $264	29 $212	30 $257	31 $261

Su	Mo	Tu	We	Th	Fr	Sa
1 $103	2 $116	3 $147	4 $143	5 $112	6 $199	7 $265
8 $103	9 $109	10 $144	11 $135	12 $116	13 $173	14 $372
15 $113	16 $140	17 $161	18 $187	19 $153	20 $274	21 $380
22 $129	23 $144	24 $171	25 $177	26 $187	27 $321	28 $442
29 $211	30 $216

Novotel York Centre

Prices for Novotel York Centre

Monthly average prices

About this property

Location

Room options

Deluxe Room, 1 Queen Bed with Sofa Bed

Executive Room, 1 Queen Bed with Sofa Bed

Superior Room, 1 Queen Bed

Family Double Room, 1 Queen Bed with Sofa Bed

Junior Suite, 1 Queen Bed with Sofa Bed

Superior Room, 1 Queen Bed, Accessible

Superior Room

Superior Room, 1 Queen Bed with Sofa Bed

Guest reviews of Novotel York Centre

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Novotel York Centre

Considering this hotel for your York trip?

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