Name: Malmaison York
Address: Yorkshire House 2 Rougier Street, Bishophill, York, England, United Kingdom, York, England, GB
Price range: $119–$412 per night
Rating: 8.67

What guests think

Across recent reviews, Malmaison York stands out for its central location near the station and sights, comfortable beds, modern styling, and a popular rooftop bar, while recurring drawbacks include dim room lighting, hot/stuffy rooms, and limited on site parking.

Most guests find staff friendly and helpful, though some mention slow or confusing check in and occasional brusque interactions. Cleanliness is generally good, but a number of reviews report missed housekeeping, dusty areas, and stained linens. Breakfast and dining are often enjoyed, yet prices can feel high and waits or billing confusion are reported. Overall, expect a modern stay that rewards planning for parking and popular venues.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Rooftop bar with city views is a highlight, but it often needs advance booking and is sometimes closed. On site parking is very limited so most use the nearby NCP with a hotel discount; the gym is well regarded, while the spa has frequently been unavailable.

Related guest reviews

2

Angela

Feb 2, 2025

·

Stayed 2 nights

We searched Hotels.com for a spa hotel in York as a treat for our 48th wedding anniversary. We booked the Malmaison, York. Checking their website which still says "Train like a warrior in our fully-equipped gym or book in some royal pampering at our spa, where an array of treatments await you from massages to facials and body wraps." From

8

Alison

Aug 30, 2023

·

Stayed 2 nights

So Ra restaurant was very good it was a shame though that it was closed bank holiday Monday. Booked a spa hotel as enjoy a treatment however this was shut until further notice. Lights in room could be brighter in bathroom area for shaving and applying make up. Staff very helpful.would come back

10

Simone

Aug 31, 2025

·

Stayed 1 night

We love this hotel and staying here made our trip to York perfect. We have stayed in many hotels and although modern, fulfils expectations. It is conveniently located, just a short walk into the town. Cannot comment on the food as we did not eat here but the bar is great and the rooms are lovely. The gym is well-equipped and has air con. Thank you for a lovely stay. I must add, I the rooms have the most comfortable beds with remarkable bedding. The pillows and duvet are amazing. I’d love to know where they bought them from.

8

Fiona

Jan 30, 2025

·

Stayed 1 night

Great property, booked it because it had parking, but on arrival were told it only had 7 spaces and they were all full. So had to park nearby.

6

Eclio Neris

Oct 10, 2025

·

Stayed 1 night

The real problem is that the spa is not working and that’s the reason why I stayed in the hotel. I should have been notified same way I got a message about how busy is the restaurant and that needs to be booked beforehand.

10

George

Aug 3, 2023

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Stayed 1 night

Great location, only a 5 minute walk from the station and right in the centre of town. Usual Malmaison style and very modern, rooftop bar looked great but you’ll need to book a table beforehand as it’s very popular - not much chance of a walk in!

10

alison

Jul 24, 2024

·

Stayed 1 night

Roof top bar gave amazing views and staff very friendly. Great hotel.

8

Niamh

Sep 4, 2024

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Stayed 1 night

The majority was great except breakfast is very confusing. Nobody explained to us what was included and what wasn't and the menu has prices of £25 on for all the hot food so after a lot of confusion and having to go to multiple staff members, we eventually got there. And the hotel advertises parking but we weren't able to use it because it was full so we had to pay for the ridiculously expensive NCP.

10

Dale

Jan 22, 2025

·

Stayed 2 nights

Great hotel, very comfortable room and the location is perfect. Breakfast is wonderful and I used one of the business pods for a meeting…so easy to set up and and very comfortable. Had to use the NCP parking which is only a 3 minute walk from the hotel but the hotel offered a reduction (30%) so remember to ask at reception upon check out

10

Mr John A

Oct 12, 2023

·

Stayed 1 night

I stayed with a friend of mine - we both traveled by train - the gym was ace and it’s a 5 minute walk from the train station so I’d definitely stop there again.

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Cleanliness

Many guests found rooms clean or spotless, but feedback is mixed with reports of stained bedding, dusty areas, and poorly cleaned bathrooms.

Related guest reviews

6

Kaydy

Jun 9, 2025

·

Stayed 1 night

Was a nice hotel, I did order a few things to the room for our arrival for our 1 year wedding anniversary, they managed to display the chocolate plate but no drinks. Room service you could only order food from the QR code and not drinks. Lots of dust on the ledge behind the bed, and someone walked into our room 45 minutes into our stay. Apart from that it was a nice stay.

4

tim

Oct 8, 2025

·

Stayed 1 night

Check in was fine but the bed had brown marks on the the cover blanket in about 5 places, a mark on the top sheet and what looked like popcorn under the bed. Asked for the bed cover to be removed which took over 2 hours to be done so decided.to leave the room. On checking out no one enquired as to how then stay was as gentleman on front desk was more interested in lap top. Won't stay again as poor cleanliness and customer service low. No offer to adress the issue or make up for poor quality.

4

Jennifer

Jun 11, 2025

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Stayed 1 night

We loved York! It was surprisingly beautiful and interesting. But the hotel was not. The tiny room was dirty with a stained floor and when we pulled back the comforter it pulled the sheet revealing blood stains. Very gross and disappointing. We would go back to York again but not stay here.

2

Darren

Nov 24, 2024

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Stayed 1 night

Toilet was dirty when I arrived and found a fake eyelash on my pillow. They told me they would sort it out but offered nothing.

4

Zoe

May 4, 2025

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Stayed 1 night

This place is way overpriced. The cleaners clearly don't really clean. We had to hunt for the tv remote control, and found it under the bed. The shower head clearly needs descaling as jets come out in all directions. There are no windows which open so it gets very stuffy and dry with just the aircon to provide relief from the heat. The toilet isn't cleaned properly at all, there was urine splashes on the wall at either side of the toilet. I made reception aware and showed them pictures, and they just said sorry. Not really good enough. I'd upload the photos but it isn't allowing me to.

10

Andrew

Nov 1, 2025

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Stayed 1 night

Room was spotless and very nice. Breakfast was lovely and staff were so friendly

10

Thomas

May 18, 2025

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Stayed 1 night

Friendly staff, spotless room, and top-notch cleanliness throughout – felt genuinely cared for from check-in to check-out. Would gladly return!

4

Emily

Aug 18, 2025

·

Stayed 1 night

One lot of towels for two. Drinks not replenished from previous guests. Dirty cup marks

8

Jen

Sep 30, 2024

·

Stayed 1 night

Great location, lovely room and hotel however the toilet was grim in the room. It had textured wall paper and you could see all splash marks on the wall paper when the light was on. It was quite gross really. All around the toilet and on the walls. It felt like a germ fest in there. Wipeable surface would be much better.

10

Graham

May 26, 2025

·

Stayed 1 night

Probably the best hotel room I've stayed in while in York. Very well furnished, spotlessly clean. Very professional and helpful staff

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Rooms

Modern rooms with very comfortable beds, and some are spacious with good views. Repeated drawbacks include very dim lighting, warm or stuffy rooms due to A C issues and sealed windows, open plan bathroom layouts reducing privacy, and occasional street noise.

Related guest reviews

6

Chris

Nov 18, 2025

·

Stayed 2 nights

Hotel really nice. Helpful staff. Quirky rooms comfy bed, warm, clean and modern. Lacked mirrors to easily shave.

6

Deon

Jul 5, 2024

·

Stayed 1 night

Very nice - only issue was it said the rooms were sound proofed and you could hear traffic outside as well as doors slamming every time a guest entered or exited their room on the passage hallways - otherwise the staff were excellent easy check in and good breakfast - one small gripe is that the website said parking was available at the hotel it’s just a small walk to another parking garage on the next street that is external to the hotel so if it’s raining or you have had a long journey you need to go navigate and find parking otherwise its a really nice hotel

8

Davin

Mar 26, 2025

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Stayed 2 nights

Nice room, quite small but well designed. Air conditioning was terrible, it was so hit with no opening windows. 19,c was the lowest temperature it allowed

10

Moira

Oct 1, 2025

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Stayed 2 nights

Room was spacious

8

james

Dec 30, 2023

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Stayed 1 night

Had suite 201. Was very good however the motion sensor lights around the bed are so annoying. Get up for the loo and they turn on lighting thr room up like Blackpool... No obvious off switch. Check in wa OK but no information given about checkout or breakfast.

10

Julie

Sep 8, 2025

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Stayed 1 night

A fantastic room, really comfortable bed

6

Colette

May 11, 2025

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Stayed 2 nights

Good location for the city, just didn’t like not have a separate bathroom to the actual bedroom, poor lighting and toilet door didn’t lock

4

Rene

May 9, 2024

·

Stayed 1 night

Windows don’t open creating a very stuffy atmosphere compounded by the temp control in room not working.

10

Catherine

Dec 28, 2024

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Stayed 2 nights

We love this hotel and stay every time we visit York if possible. We have tried several others and none quite meet the standard of the Malmaison. We always book the Club Deluxe rooms as they are very spacious, with separate sitting area and huge bathrooms with separate bath and shower, and little touches like Ferrero Rocher, water and Nespresso in the rooms. The location is great and the staff are always friendly, helpful and professional. Also to note, the cocktails are outstanding!

6

MOIRA

Nov 19, 2025

·

Stayed 1 night

The lighting in the room was very poor making it virtually impossible to get ready for a night out

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Service

Staff are often described as friendly and helpful. However, some report slow or delayed check in, inconsistent handling of issues, and brusque service in areas like breakfast or the bar.

Related guest reviews

6

George

Dec 18, 2023

·

Stayed 1 night

Lovely helpful staff, but we didn't get checked in until 16:00hrs, when we tried checking in at 3pm the room was not ready. We were give a free drink while waiting in the bar (we were meant to freshen up and be out to meet friends, which we didn't manage to freshen up. We had to leave bag's until we returned at 100pm.

6

Sharon

Feb 24, 2025

·

Stayed 1 night

Hotel was clean and rooms were lovely and well equipped apart from the lighting was really poor making it difficult to do makeup etc. staff on reception were very friendly but breakfast was terrible. One of our group is coeliac so needed gluten free- this was catered for in as much as they had GF bread but he couldn’t have any black pudding or sausage (which does beg the question why do they ask you to contact them in advance with any dietary requirements which I had done as they didn’t do anything special for him). We waited over an hour to get our breakfast and when it finally arrived the GF one was ok but the other 3 were stone cold so I complained to the restaurant manager who agreed it wasn’t good but wasn’t overly helpful. He asked what I would like him to do and I said I would like a refund of the 3 breakfasts as we couldn’t wait for them to start again. He agreed to do this and I checked with reception on check out and they confirmed he had adjusted the payment. However, it is now nearly 2 weeks since our stay and I still have received no refund. I have telephoned and spoke to reception again who agreed to look into this and call back the next day and still nothing 4 days later. I think the hotel is ok so long as you don’t ask for anything and nothing goes wrong, otherwise hopeless.

6

Angela

Aug 1, 2025

·

Stayed 2 nights

Arrived for 2 day stay 2 ladies mum & daughter. Lovely receptionist kept bags whilst we went straight out. Came back to a family room with a sweat/BO smell in one of rooms. The bathroom was nice but unfortunately the shower needed a deep clean. We used the bath instead but I did show the duty manager the photos of its condition before we left. We had a very unfortunate experience-we were awoken by loud hammering on the door at 7:30am despite a do not disturb sign with a man saying he was maintenance & we had perhaps left the bath on- he barged past to check & quickly realised we had been asleep & not left the bath on! There was a leak downstairs apparently. I later made a complaint that no man should have come knocking & demanding to be in a room where there was only women. I can only finish on a positive & say we had two wonderful meals in Sora & chez mal whilst we were there, the staff & the food were amazing.

4

Thomas

Feb 9, 2025

·

Stayed 2 nights

Staff were rude at reception, made any request difficult and as for trying to move around the hotel - it was a nightmare to access the rooms to the rooftop. Would also recommend a torch to get around the room. Very dark finish.

10

Matt

Sep 9, 2025

·

Stayed 1 night

Only stayed the one night but the staff were very friendly and efficient, they helped us check baggage before and after check out so they were could explore the city without carting around unnecessary luggage. The room itself was clean and nice decorated, the bed was perhaps a little on the soft side which may be an issue for some but we found it perfectly fine. The shower was great and the room temperature controlled was fantastic given it was quite a warm sticky day outside and I've seen other hotels in the area resort to loud portable Aircon units in an effort to keep the rooms at an acceptable level but here the integrated air was efficient and quiet. Overall a very enjoyable, if quick stay, that I would be happy to do again.

10

Ryan

Jun 12, 2024

·

Stayed 2 nights

Great property and great location. Ryan on the front desk was very helpful Thank you

10

Ruth

Nov 24, 2025

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Stayed 2 nights

Staff very friendly and helpful. Great location and room quality. Roof terrace bar is great!

8

Paul

Jan 8, 2024

·

Stayed 1 night

Loved my stay with you with the exception of Reception. Not the receptionists but the limitations around the desk itself and only having two/three receptionists during busy periods. The area was very cluttered too which doesn't give you a very good first impression. I think I probably spend up to 30 minutes checking in/out which for me was just time wasted. I heard others in the queue moaning too so my views were not alone. I actually took pictures of the queue because I was so surprised. And just one other point, your parking is so limited so had to fork out 25 quid for the NCP overnight parking, can't you do a deal with them and offer some discount to your guests?

8

Dawn

Apr 25, 2025

·

Stayed 2 nights

The room was adequate, would have liked water in the fridge at least. The reception staff were wonderful, however the bar staff particularly the female manager was rude and a lit arrogant. Customer service skills need a rethink. Great location not too noisy traffic wise however early morning delivery 6am were a bit too noisy.

10

amy

Jan 31, 2025

·

Stayed 1 night

We had an amazing stay, the gentleman who check us in was lovely, professional and nothing was too much trouble.

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Location

Consistently praised central setting a short walk from York station, the Minster and main sights, making it easy to explore on foot.

Related guest reviews

10

Gary

May 31, 2023

·

Stayed 1 night

This hotel is ideally situated on the edge of the city centre with a multi storey car park (discount vouchers available at hotel reception) next door. The staff were extremely helpful and the rooms were great.

10

Gerald

Feb 18, 2025

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Stayed 2 nights

We had a 2 night stay and loved the hotel clean and in a good location, 19 minutes walk from the station, and about the same time to walk into the City centre.

10

Stuart

Sep 7, 2025

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Stayed 2 nights

Ideal location for York centre. Helpful team and comfortable stay.

10

Ormond

May 18, 2024

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Stayed 1 night

Very good hotel with boutique-feel. Good spacious bedroom with excellent bathroom and storage. Staff were friendly & professional. Good breakfast & cooked to order hot choice. Excellent position near station & city centre. Underground on-site parking very limited & extra charge.

8

Sandra

Nov 18, 2025

·

Stayed 1 night

Lovely hotel and close to the centre and train station. The room was fine and the bed was very comfortable. Breakfast is really nice.

10

George

Aug 3, 2023

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Stayed 1 night

Great location, only a 5 minute walk from the station and right in the centre of town. Usual Malmaison style and very modern, rooftop bar looked great but you’ll need to book a table beforehand as it’s very popular - not much chance of a walk in!

10

David

Oct 13, 2025

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Stayed 1 night

Everything great , room really clean and bed was really comfortable, shops just a stones throw away and close to pubs and cafes . Perfect spot

8

Thomas

Jun 7, 2025

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Stayed 1 night

Excellent position as a base in York in easy walking distance of all attractions

10

Mary Ellen

Oct 16, 2023

·

Stayed 1 night

This modern hotel is a short, easy 5-minute walk from the train station. The staff are friendly, efficient, and eager to assist with anything you need. The free Wifi was good. We had a strong signal throughout the hotel. Our room was modern, clean, quiet and well laid out. There was a sleeping area with space around the two twin beds. A half-wall with a glass partition separated the sleeping area from a work area that had a 6 ft. desk and plenty of electrical outlets. The big bathroom had a modern sink and a great shower. The walk-in shower had a rainfall shower head and a hand-held shower head. You could turn them both on at the same time for a fantastic shower. There are motion-sensitive night lights near the floor and in the bathroom that guide your way from the bed to the bathroom and back. These are so cleaver. One can get up in the middle of the night without turning on desk lamps, or overhead lights or walking into furniture. We didn’t eat breakfast at the hotel, However, we did have delicious dinners at the hotel restaurant, Chez Mal. The chicken and the sticky toffee pudding were wonderful. The wait staff were attentive to our dietary needs. When I visit York again, I’ll stay at Malmasion.

10

Ormond

Aug 6, 2025

·

Stayed 1 night

Good hotel with comfortable room. Very good breakfast & great central location

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Dining

Breakfast and on site dining draw frequent praise for quality and variety. Pricing is high to some, and there are recurring reports of waits, confusing inclusions or charges, and occasional cold or inconsistent dishes.

Related guest reviews

6

Sharon

Feb 24, 2025

·

Stayed 1 night

Hotel was clean and rooms were lovely and well equipped apart from the lighting was really poor making it difficult to do makeup etc. staff on reception were very friendly but breakfast was terrible. One of our group is coeliac so needed gluten free- this was catered for in as much as they had GF bread but he couldn’t have any black pudding or sausage (which does beg the question why do they ask you to contact them in advance with any dietary requirements which I had done as they didn’t do anything special for him). We waited over an hour to get our breakfast and when it finally arrived the GF one was ok but the other 3 were stone cold so I complained to the restaurant manager who agreed it wasn’t good but wasn’t overly helpful. He asked what I would like him to do and I said I would like a refund of the 3 breakfasts as we couldn’t wait for them to start again. He agreed to do this and I checked with reception on check out and they confirmed he had adjusted the payment. However, it is now nearly 2 weeks since our stay and I still have received no refund. I have telephoned and spoke to reception again who agreed to look into this and call back the next day and still nothing 4 days later. I think the hotel is ok so long as you don’t ask for anything and nothing goes wrong, otherwise hopeless.

10

Philip

Aug 12, 2025

·

Stayed 1 night

We had a one night stay. The room was spacious well designed with a large bed and sumptuous bedding. Did not want to leave the bed in the morning. We had roof top drinks prior to heading out in the evening. The roof top bar was relaxing with some great views. Breakfast in the morning was delicious with a good choice and high quality ingredients.

10

Sarah

Apr 22, 2025

·

Stayed 1 night

Very nice and convenient hotel with l lovely rooftop bar. We walked everywhere !

10

Ruth

Aug 24, 2025

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Stayed 1 night

A nice hotel in a great position. The room facilities were ok, not as good as I would have hoped for in a hotel of this quality. Poor selection of toiletries and the lighting in the room was odd. Breakfast and bar service was very good though I’m not sure why the mocktails are not included in the happy hour pricing!

10

Clare

Aug 22, 2025

·

Stayed 1 night

Excellent place to stay with just a short walk over the bridge into town. We had a comfortable, clean room check in was quick and easy. We didn't use the bar but did book breakfast which was excellent. It is a bit pricey but the service was brilliant and there was a wide selection of food.

10

Paul

Aug 12, 2024

·

Stayed 1 night

Really good hotel. Staff were very friendly and accommodating. Room was great. Breakfast was really nice

6

MARK

Feb 2, 2025

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Stayed 1 night

Decent hotel. Great location. Quite a nice room (we upgraded for £40). One coffee machine at breakfast for entire hotel guests is crazy. Waited 25 mins to make mine.

8

Martin

Jan 25, 2024

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Stayed 1 night

This was a comfortable hotel and in a good location for the train station and iconic sites like the Shambles and the Minster. It is located on a busy junction so ear plugs advised for traffic noise if that bothers you. Was shocked to see they charged £25 for breakfast. They did try to offer the perk of a £12 cocktail voucher but found it easier to nip to Costa for their breakfast nap and coffee deal for under £7. I think the hotel needs to rethink their pricing structure a bit.

10

Paula

Aug 6, 2025

·

Stayed 3 nights

Lovely staff, wonderful food

8

Paul

Nov 9, 2025

·

Stayed 1 night

Room was great, we did have a wait for breakfast which wasn’t too long. A little disappointed at checkout when we were told that our son’s breakfast was going to be £22 when the breakfast menu states £13. It was then discounted to £15 when we explained that he had only had a sausage bagel…

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AI-generated summary based on recent guest reviews

Month	Average price
January	$134
February	$161
March	$152
April	$158
May	$201
June	$187
July	$203
August	$211
September	$196
October	$192
November	$203
December	$203

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $201	5 $317
6 $126	7 $149	8 $246	9 $228	10 $173	11 $182	12 $312
13 $119	14 $186	15 $276	16 $281	17 $158	18 $200	19 $352
20 $120	21 $213	22 $266	23 $237	24 $221	25 $231	26 $334
27 $142	28 $231	29 $247	30 $246

Su	Mo	Tu	We	Th	Fr	Sa
				1 $203	2 $218	3 $328
4 $143	5 $206	6 $205	7 $215	8 $200	9 $262	10 $412
11 $153	12 $188	13 $224	14 $225	15 $208	16 $261	17 $396
18 $148	19 $194	20 $192	21 $198	22 $187	23 $196	24 $319
25 $143	26 $195	27 $230	28 $193	29 $182	30 $236	31 $292

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Monthly average prices

About this property

Location

Guest reviews

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What guests think

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