Is parking available at the hotel?

Parking is available at the hotel, but it is limited. Nearby parking is also available for a fee of approximately GBP 18.00 per night, located 656 feet away.

What breakfast options are offered?

Full breakfasts are served on weekdays from 6:30 AM to 10:30 AM for a fee of approximately GBP 20.00 per person. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom.

What are the check-in and check-out times?

Check-in is available from 3:00 PM until 11:59 PM, and check-out is required by 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features does the hotel offer?

The hotel offers limited wheelchair accessibility features, including designated areas for guests with disabilities. Additionally, there are step-free entrances and facilities available to accommodate guests with mobility challenges.

Where is the hotel located in relation to local attractions?

The hotel is situated in the heart of York, within a 15-minute walk of popular attractions such as Shambles and York Minster. It is also 2.3 miles from York Racecourse and 0.1 miles from the National Centre for Early Music.

What are the policies for guests staying with children?

Children are welcome at the hotel. The minimum age for children to stay for free is not specified.

Hotel Indigo York - Comfy Stay in Historic York

Average nightly price at Hotel Indigo York by IHG by month, last 12 months (USD)
Month	Average price
January	$112
February	$132
March	$134
April	$145
May	$176
June	$170
July	$189
August	$184
September	$194
October	$169
November	$190
December	$190

What guests think

Hotel Indigo York by IHG draws strong praise for its walkable central location, friendly staff, and comfortable, well-decorated rooms, while recurring trade-offs include limited paid parking, occasional noise, and mixed breakfast organization and quality.

Rooms and public areas are generally very clean, though a few guests reported dust, hairs, lingering bathroom smells or slow drain issues. Some rooms are compact or face service equipment, and a minority noted temperamental air conditioning or heating and slippy or awkward showers. Overall, expect a stylish, convenient base with warm service and a few practical compromises.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site parking is limited, paid, and first come first served, so guests often use nearby public car parks. The on-site bar/restaurant offers limited evening choices at times, though many places to eat are a short walk away.

Related guest reviews

8

alan

Apr 15, 2024

·

Stayed 5 nights

everything was excellent except the car park which is inadequate, poorly maintained and over priced. was shocked to be charged £15 per day (hadnt been charged on previous visit about 4 years ago) and to find that carpark remained in a poor state of repair with spaces that are too small and multiple pot holes.

10

Ian

Jun 1, 2025

·

Stayed 2 nights

Stayed here for two nights. Great hotel. Wonderfully warm welcome from Sam when we checked in. Great room. Really quiet. Perfect location, with everything in walking distance. Parking was ok. Couldn’t get in the hotel’s reserved spaces, so had to go on the main Peel Street site. No problems with this. A very reasonable £16/24h.

8

Mellani

Aug 31, 2025

·

Stayed 1 night

Room was very nice as was all the staff. Breakfast was also decent - nice coffee and porridge. Staff working at breakfast were also lovely. Parking is a real issue - theyve done the best they can re sending people info prior to check in. We had looked up a payable carpark before we arrived and even that was full as well as the hotel car park. We had to move the car 3 times in 24 hrs. Reccomend getting the train if possible.

8

William

Jun 1, 2025

·

Stayed 2 nights

Hotel is in a nice location and the hotel itself is not too bad. The parking is VERY limited but at least there’s a decent size paid lot nearby.

10

Lucinda

Sep 1, 2025

·

Stayed 2 nights

Excellent hotel in a brilliant location. Staff are friendly and helpful! Clean and cosy rooms Only negative is the parking, we had a late checkout at 2pm and was informed that we would need to move the car at 2 which meant we had to try and find alternative parking for a couple of hours whilst we eat lunch

10

Louise

Sep 12, 2025

·

Stayed 2 nights

The hotel is in an excellent location. Only downside is the parking. We couldn’t get a space in the hotel car park and Peel Street car park (next to the hotel one) took a fair bit of waiting to get a space.

10

Stuart

Jun 21, 2025

·

Stayed 2 nights

Best Shower in any hotel!! Pizza available 24 hours a day Takeaway food can be brought in and consumed on the premises with a drink from the late night bar. (Viking Pizza across the road until 1am). Gain 500 IHG points per day if you don't need housekeeping. Staff very friendly and efficient; nothing too much trouble. Clean rooms and property. Well equipped, comfy room: Fridge, alarm clock, Smart Samsung TV (terrestrial only). Desk. Air Conditioning. Central location with off-site car parking a few minutes away. Clientèle appears to be largely a mix of business and couples. Thanks for a great stay.

8

William

Mar 24, 2025

·

Stayed 1 night

Parking a nightmare in York!!!

10

Tony

May 30, 2025

·

Stayed 1 night

Amazing hotel. Only issue was not being able to book the car parking.

10

Katia

Nov 30, 2025

·

Stayed 2 nights

This hotel was walking distance to everything we wanted to see in York. The room was nice and clean and the bed, very comfortable. I wish they would have had more on-site parking but we were able to find nearby parking for a reasonable cost. (And we were notified in advance that parking is first-come, first-serve)

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Cleanliness

Most guests found Hotel Indigo York by IHG very clean throughout. A minority reported issues such as dust, hairs, stained linens, musty bathrooms or drainage smells, and occasional housekeeping lapses.

Related guest reviews

6

Phin

Jan 14, 2023

·

Stayed 19,370 nights

Complimentary cookies was very nice, location very convenient, near to many restaurants and easy walk to town centre. But towels were a bit dirty, no privacy on ground floor room, and curtain broken.

10

John

May 18, 2025

·

Stayed 1 night

Very clean and tidy with lovely decor and comfortable rooms.

10

Loulabelle

Jul 8, 2025

·

Stayed 1 night

The staff are what make this hotel. Really friendly and offer help in navigating round York. Breakfast was lovely. Rooms clean and bed comfy. Short walk to York centre.

10

Christine

Nov 20, 2025

·

Stayed 1 night

The hotel was well-situated in the centre of York. The staff were very welcoming and efficient. There were a few small cobwebs around the base of some of the room furniture and the shower room had a stale smell on arrival, which could be associated with the shower not being used, or if the water in the shower trap is siphoned out by water flow from other showers.

6

Rebecca

Aug 26, 2025

·

Stayed 1 night

We have stayed here before and liked it but felt standards have slipped. Room not as clean, mould in shower, shower not draining properly. Breakfast a big disappointment, hot buffet was a shambles as not enough of everything. Staff were trying hard but systems were obviously not in place. Dirty glasses and cups. Mentioned breakfast at check out and were told that she would pass on our feedback but no apology. Sadly we won’t return to this hotel.

6

Matthew

Oct 24, 2025

·

Stayed 1 night

Been staying in the hotel for a number of years now and we do feel that standards are slipping from where they used to be. Uniform used to be a nice shirt and tweed waistcoat, now a scruffy shirt. Breakfast used to be a freshly cooked to order with the best ingredients and a full English. No a buffet type setup with only a select few things cooked. Rooms are looking a little tired. The runner on our bed was covered in stains, bed was covered in hair as was the bathroom. It’s a shame as we love this hotel and come back every year, just hope standards improve should we return.

8

Paul

Aug 12, 2025

·

Stayed 3 nights

Lovely staff, room a little dusy in places. Bed ok blood spot on bed sheet

10

Darren

Jul 28, 2025

·

Stayed 1 night

Very clean tidy with wonderful rooms Excellent staff & breakfast choice Would highly recommend

10

andrew

Sep 20, 2025

·

Stayed 1 night

Hotel is an easy 20 minute walk from York train station. The hotel is extremely clean and well maintained with very comfortable beds. Rooms have everything you could need including hair dryers, irons, and a refrigerator. Service from everyone was excellent, and included suggestions for meals and sightseeing from the front desk help.

10

Leslie

Aug 28, 2025

·

Stayed 1 night

Staff are superb especially at breakfast, hotel location is great you are close to everything. Hotel and room was very clean

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Rooms

Rooms are stylish and comfortable with big beds and useful touches like fridges and AC. Some are compact or have poor views, and a few guests noted temperamental air conditioning or heating and awkward shower designs.

Related guest reviews

8

Nicholas

Aug 13, 2025

·

Stayed 2 nights

Room was nice but quite noisy. Droning sound of air conditioners or some type of machinery could be heard often. View from room wasn’t great. Room itself was nice but a little small. Tv was outdated, no Netflix or streaming for example. Room was clean and tidy but walls were marked and scuffed in places. Bathroom tap only stayed on when flow was high. Staff were friendly and welcoming throughout stay and service at breakfast was good. Breakfast itself was ok but would have preferred to get it myself rather than order. Cooked Yorkshire breakfast was ok but was a little disappointed however continental items were very good. Hot drink were ok but again would prefer to help myself rather than keep having to ask. Were I to visit York again I’d opt for another hotel.

6

Geraldine

Nov 8, 2025

·

Stayed 2 nights

Room was lovely but cold. Couldn’t get heating to work. Pillows were uncomfortable. Didn’t have breakfast or dinner in hotel.

8

John

Jun 17, 2025

·

Stayed 2 nights

Close to central York at a decent price. Shower has no door so spray can the floor outside the bathroom

6

Mark

May 21, 2024

·

Stayed 1 night

Usually we can’t fault our stays here but a broken air con unit and some tired fixings has made us think about where we start next time. No air con and no explanation why it’s not working. Hotel was full so unable to move us. It’s a city hotel so you need air con as it’s too noisy and possible pollution without it. We did notice workmen taking filters somewhere so I suspect this was planned but nothing was said when I book or when we arrived. Staff though, except for what seemed like lack of being bothered about the air con were are always lovely, polite and welcoming without fault.

10

Jason

Oct 19, 2025

·

Stayed 1 night

The room was absolutely gorgeous. Well decorated, super cozy and the bed was top notch.

6

vivien

Jul 18, 2025

·

Stayed 2 nights

Hotel is in a good location for getting around York, staff are friendly & breakfast good. Location of the room on the 2nd floor of the hotel was found on the inside of the building, the view was of large 'Air Coolers' & the outside kitchen door/staff entrance. I told reception about the noise after the 1st day & was told it would only be noisy whilst the kitchen was open, not true as the noise is constant day & night. As we were only there for 2 nights we decided we wouldnt push for a room change but this could possibly prevent us from staying here again.

10

Stacey

Aug 2, 2025

·

Stayed 1 night

Room was perfect - absolutely no complaints. Aircon ☑️ Comfy bed ☑️ Clean ☑️ Polite staff ☑️ In room fridge ☑️

8

Kevin

Sep 29, 2025

·

Stayed 3 nights

Better pillows to small for us and not enough support.

10

Helen

Nov 11, 2025

·

Stayed 2 nights

A comfortable hotel with appealingly quirky decor, set in a great central location. We were happy with everything.

8

Christopher

Jun 15, 2025

·

Stayed 1 night

Give bed, great shower, but air con was but temperamental. Sound insulation wasn’t great. That or the guy next door was vomiting v loudly!

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Service

Staff are widely described as friendly, welcoming and helpful, with good problem resolution when issues arise. Some guests experienced disorganized or slow breakfast service, occasional check-in or billing errors, and uneven bar service.

Related guest reviews

10

Mona

Aug 16, 2025

·

Stayed 3 nights

Friendliest front desk and wait staff. Nice breakfast. Full breakfast with menu options plus buffet. Buffet only was a bit limited, but had good fruit. Room cleaning staff did fantastic job, just a bit over eager in the mornings, knocking on your door every 5-10 minutes!

4

Paul

May 12, 2025

·

Stayed 1 night

Overall a good place to stay but the service needs a real upgrade , checking in took over 20mins with a back and fourth looking at emails and denial we had booked the hotel ...in the end it got sorted ..system error ! Breakfast reminded me of Faulty Towers but with dirty dishes on lots of tables certainly stayed at better in York

10

Natasha

Dec 4, 2024

·

Stayed 1 night

Very welcoming and friendly! Helped me plan a surprise and set the room up amazingly

10

Katherine

Apr 28, 2024

·

Stayed 6 nights

All staff were incredibly professional and helpful. Great breakfast and comfy rooms

6

Pard

Aug 19, 2025

·

Stayed 1 night

General check in was quick and friendly. The disappointment was the actual room, hair in and around the bath , air con was a making a loud buzzing noise so we had to turn off. The issues were addressed and dirty areas cleaned. The bar service again was a disappointment, the lady serving was too busy having a laugh and a joke with the one customer and oblivious to the others. Even so she handed over a dirty wine glass, not even an apology or concerned one bit! Breakfast, again not a great experience.

8

Barbara

Oct 16, 2024

·

Stayed 1 night

Room was comfortable. Near enough to centre of York. We did have some noise from a room next door which was marked private on the door. My beef was at check in. Why was £50, yes £50 taken as deposit? I had paid in full before arrival. Did I get it back when I checked out? No they took another ££50!! It has been returned now 2days later.

2

brian

Aug 8, 2025

·

Stayed 4 nights

due to unseasonal storm i could not travel to hotel . with train cancellations and unavailable seating i did not manage to get there but they kept my money. disgusting behaviours even when asked by Expedia several times to refund. this was to be a treat for my partner recovering from breast cancer . no empathy shown . money is their only interest you dont count. AVOID THIS PLACE.

10

andrew

Sep 20, 2025

·

Stayed 1 night

Hotel is an easy 20 minute walk from York train station. The hotel is extremely clean and well maintained with very comfortable beds. Rooms have everything you could need including hair dryers, irons, and a refrigerator. Service from everyone was excellent, and included suggestions for meals and sightseeing from the front desk help.

10

Joyce

Oct 24, 2025

·

Stayed 3 nights

Had a problem which arose overnight the first night of our stay. The air conditioning unit wasn’t working properly and making a dreadful noise which kept us awake most of the night. We reported it when we came down for breakfast and the lovely receptionist lady dealt with it sympathetically, efficiently and professionally. We were asked to pack up our things, go out and enjoy our day we had planned and when we returned our belongings would be in a new room for us. They certainly were. We were moved and upgraded to a beautiful, room which we were thoroughly delighted with. It was later followed up to ensure that everyrhing was satisfactory. Definitely excellent customer care and service.

6

Phil

Nov 26, 2023

·

Stayed 3 nights

Daily cleaning of the room was haphazard one day the bed was not made no loo roll and no replenishment of the sugar sachets , breakfast on the Sunday had us waiting 20 minutes for coffee as they only had the machine behind the bar working with no jugs of filter coffee available. Staff were stressed and it showed

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AI-generated summary based on recent guest reviews

Location

Central, walkable location handy for the Shambles, Minster and restaurants, yet generally on a quieter street. A good base for exploring York on foot.

Related guest reviews

10

Michael

Aug 28, 2025

·

Stayed 2 nights

The hotel is ideally situated for exploring the city centre and the rooms are excellent.We thoroughly enjoyed our stay there.

10

Amanda

Apr 6, 2025

·

Stayed 2 nights

Great location with lots of cafes and shops right on the doorstep. Staff in hotel and restaurant very friendly and helpful. Bed very comfortable, quiet area and not much traffic around. Excellent gem of a hotel.

10

Neil

Jun 15, 2025

·

Stayed 2 nights

Very nice hotel , a short walk from the centre in a nice quiet location, hotel has some car parking nearby that is reasonably priced but only available on first come first served basis, all the staff were excellent, friendly and helpful and i would happily recommend staying here.

10

Angela

Oct 1, 2025

·

Stayed 2 nights

Central

10

Paul

Nov 19, 2025

·

Stayed 3 nights

Perfect location

8

Andrew

Jul 2, 2025

·

Stayed 2 nights

Superb location for quickly getting into the city centre. Quiet neighbourhood. Comfortable room. Helpful and friendly staff. A few problems with error messages on the room safe but that was quickly resolved. Limited parking is a problem but we avoided that by booking a space round the corner with Just Park. If we visit York again, we will definitely rebook with the Hotel Indigo!

10

Brittney

Jul 8, 2025

·

Stayed 1 night

Good spot, close enough to walk everywhere but still quiet

10

Melissa

Mar 3, 2025

·

Stayed 1 night

Nice hotel, got a friendly welcome from the reception staff and the room was lovely and clean with everything we needed and a massive comfy bed. Location is perfect for walking into town with plenty of eating options en-route.

10

Helen

Nov 11, 2025

·

Stayed 2 nights

A comfortable hotel with appealingly quirky decor, set in a great central location. We were happy with everything.

10

Gemma

Jan 24, 2024

·

Stayed 3 nights

This was a brilliant hotel, and the breakfast was great. Just a short walk from the town centre which was really convenient.

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Dining

Breakfast often earns praise for quality, variety and cooked-to-order dishes alongside a continental buffet. Others found it lukewarm, disorganized or pricey, and evening options on site are limited with mixed bar and cocktail feedback.

Related guest reviews

10

Annie

Aug 25, 2025

·

Stayed 2 nights

Lovely room and excellent customer service! We opted to add breakfast which was well worth it, having both made to order dishes and a continental buffet with great options. Would highly recommend!

8

Laraine

Sep 1, 2025

·

Stayed 2 nights

The hotel is gorgeous and really great base for enjoying fabulous York.. The staff and rooms are excellent but breakfast was very disorganised and food was lukewarm at best. If the breakfast was better this would have been outstanding.

10

Laura

Feb 17, 2025

·

Stayed 1 night

Excellent stay. Everywhere was so clean. The breakfast was lovely and food cooked to order as well as a buffet continental.

10

Yvonne

Nov 10, 2025

·

Stayed 2 nights

So convenient easy walk into town. Very comfortable every staff member greeted us with a smile. Lovely breakfast with lots of choice.

8

David

Aug 12, 2023

·

Stayed 3 nights

They only do pizza despite it advertising “bar and grill” Breakfast was nice and the coffee was very good. Room was good, bed comfortable.

8

Jason

Nov 18, 2025

·

Stayed 2 nights

Great trip, location and parking ideal. Staff great, range of food good but the standard of food could have been better. I didn't get some of what i asked for until i asked staff who reminded the kitchen. Cleanliness good, rooms nice.

8

Andrew

May 14, 2025

·

Stayed 2 nights

Friendly staff, quick check in. Room clean and pretty quiet, comfortable bed, good shower. Car park a couple of minutes walk away. Only thing that could be a downside is limited evening meal options - pasta ! - but lots of places to eat a few minutes walk away. Would stay again.

8

Marianne

May 11, 2025

·

Stayed 2 nights

We loved this hotel! The rooms were very clean and the decor was lovely and modern - it felt like a lovely treat! We would only mark down due to the quality of the breakfast and cocktails. I couldn't taste any alcohol at all in mine and we don't think they were value for money. I was also disappointed that frozen spinach had been used for the eggs florentine. Such cost savings really tarnished the experience for us. Every member of staff was EXCELLENT though - the breakfast team were particularly great!

8

Jeffrey

Oct 10, 2025

·

Stayed 4 nights

Very nice room. Clean and spacious. It would have been nice to have two arm chairs one for each adult. The cooked breakfast food was Luke warm at best. The plates were cold.

10

Louise

Nov 13, 2025

·

Stayed 1 night

We had a lovely stay at The Hotel Indigo York, myself and a friend shared a twin room which was very comfortable. The breakfast was good and the staff really friendly and efficient.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $102	2 $192	3 $182	4 $167	5 $132	6 $210	7 $261
8 $111	9 $121	10 $163	11 $163	12 $176	13 $210	14 $343
15 $132	16 $164	17 $185	18 $265	19 $191	20 $242	21 $322
22 $149	23 $155	24 $186	25 $195	26 $195	27 $330	28 $395
29 $167	30 $214

Hotel Indigo York by IHG

Prices for Hotel Indigo York by IHG

Monthly average prices

About this property

Location

Room options

Premium Room, 1 King Bed (Bath and Shower)

Standard Room, 2 Twin Beds, Accessible

Premium Room, 1 King Bed with Sofa Bed

Standard Room

Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Ground Floor

Premium Room, 1 King Bed

Standard Room, 1 King Bed

Guest reviews of Hotel Indigo York by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hotel Indigo York by IHG

Considering this hotel for your York trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19 $181	20 $216	21 $236	22 $131	23 $207	24
25 $190	26 $189	27 $200	28 $196	29 $187	30 $182	31 $313