Name: The Queens Hotel & Victoria Cloisters Apartments
Address: City Centre, Queens Staith Road, Skeldergate, Bishophill, York, England, United Kingdom, York, England, GB
Price range: $101–$398 per night
Rating: 8.55

What guests think

The Queens Hotel & Victoria Cloisters Apartments earn consistent praise for a central riverside location that’s walkable to York’s sights, generally clean rooms and apartments, friendly, helpful staff, and breakfasts, with many guests appreciating river views.

Rooms are often described as dated and in need of some TLC, with occasional maintenance issues, limited plug sockets, and mixed feedback on mattress comfort and room size. Several reviews report poor or unreliable Wi‑Fi, no air conditioning and overheated rooms, plus street or internal noise depending on location. Secure paid parking is convenient but limited and can be affected by flooding, while the Victoria Cloisters apartments are spacious and well equipped, though access and off‑site location confuse some guests. Overall, expect a straightforward, central base that prioritizes convenience over luxury.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site secure paid parking is convenient but limited and can close during river flooding. Bar/lounge space can feel small when tour groups are in; luggage storage is available, and a lift is provided though it has been unreliable at times.

Related guest reviews

8

Eileen

Apr 25, 2024

·

Stayed 2 nights

Nice location and friendly staff. Breakfast was good. The “handicapped” elevator from the street level to the front desk did not appear to work. We saw several people with canes and walkers struggling with the stairs.

8

Julie

Aug 4, 2024

·

Stayed 2 nights

Returned again to this lovely hotel, had family river view room, which id recommend. Staff very friendly, easy check in, breakfast is very good, from cereals, fruit to cooked breakfast. Only issue we had was the room was very hot, the window only opens slightly and there is electric fan.

10

Sarah

Feb 21, 2025

·

Stayed 1 night

Very central and I felt very safe as I was able to park my car underneath the hotel in a safe locked car park.

8

NGAWAI

Apr 11, 2024

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Stayed 2 nights

It is close to river, city center lots of sight seeing spots. I live in the room with good river view. Price of hotel car parking is reasonable but the numbers of space are limited. Website of hotel is not informative, e.g. without route map to hotel, details of rooms etc.

8

Sara

Oct 30, 2025

·

Stayed 3 nights

Location is perfect, less than 10minutes walk to the Shambles, parking is great make sure you prebook. Bar area is well presented but far too small, lots of coach parties who also ate there which meant we struggled to find a space to have a night cap. Rooms are spacious, no frills and a little tired, bedding well worn, marks on the camp bed, small well worn towels, whilst clean there was rust in our sink and little mold in the bathroom. Could do with a little tlc. The location was perfect so we probably would stay again.

10

Robert

Mar 28, 2024

·

Stayed 2 nights

Nice hotel in good location. Only negative was lack of secure place to leave left luggage.

10

Ken

Aug 23, 2023

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Stayed 1 night

Hotel is by river and very convenient to downtown. Walking is easy. Has excellent breakfast and evening dinner. A little hard to find. Limited parking available. You have to call them to reserve parking

8

JUDITH

Nov 20, 2025

·

Stayed 1 night

The hotel location is amazing right on the river and close to shops bars and restaurants. Our room was warm, clean and comfortable. The staff were welcoming and helpful. Breakfast had lots of choice and was tasty. Unfortunately the car park was under water during our stay and we had to find alternative overnight parking which was expensive. I would book this Hotel again.

10

Keith

May 8, 2024

·

Stayed 2 nights

It is very convenient for the centre of York and parking is secure also the breakfast was self service but really nice and staff very pleasant

10

Marie

Oct 5, 2025

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Stayed 2 nights

Both the double bed and the extra beds for my teens were very comfortable. The room was spacious and well furnished, with good storage, and both a desk and a table. There was a nice lounge/breakfast area overlooking the river. The staff was very friendly and helpful and even let me check the room an extra time a few hours after checking out, as I thought I had forgotten something! Also had free luggage storage both before checking in and after checking out. Would absolutely stay again!

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Cleanliness

Most guests find the hotel and apartments clean, with many noting tidy rooms. Some report lapses such as dusty areas, stained or mouldy bathrooms, and missed bathroom cleaning.

Related guest reviews

4

Christine

Sep 19, 2024

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Stayed 2 nights

Booked a smoking room and it stunk of stale tabs. Never again. Huge cobwebs in bathroom, im sure that room not be cleaned properly either as toothpaste marks next to bathroom sink. Breakfast wasnt the best either

8

Julie

Nov 23, 2025

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Stayed 2 nights

Rooms very clean, staff very polite and friendly and in a great location

2

Abraham

Jun 11, 2025

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Stayed 2 nights

We arrived to our room with a toilet that did not work and a bathroom that had not been cleaned. There was toothpaste in the sink and the hair in the bathtub was completely gross. The shower had mold in the corners. The fire alarm went off on two different days and it seems like this is an ongoing problem. The mattress and the pillows were as old as the hotel. Was a horrible stay.

6

Sarah

Dec 29, 2024

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Stayed 1 night

Shower wasn’t hot bath was pretty stained and smelt of bleach, breakfast was the best part of the stay , but I couldn’t have eggs as they only had scrambled and I’m lactose intolerant. Staff are very friendly. Rooms have seen better days towels are tiny. Lights were full of dust, dropped my earring and under bed was very dusty .

10

Andrea

Nov 20, 2025

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Stayed 2 nights

Room was clean and spacious. Staff were very helpfull

10

David

Nov 21, 2025

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Stayed 3 nights

The room was very clean and the staff were very plight. We only had bed and breakfast but the breakfast was very good. No complaints at all.

8

Naveen

Jun 6, 2024

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Stayed 1 night

The hotel has friendly pleasant staff and is conveniently located to explore York on foot. The train station is an easy10 minutes walk away. Entry to reception is via stairs and a wheelchair lift is provided. The beds are comfortable, windows open for fresh air. Thermostatically controlled wall mounted heater and a table fan are provided. Rooms are clean. Bathroom could be cleaner. They let us check in early and the floor and bath were damp and some mop fibres were left on the floor next to the bath which was off putting. Liquid soaps provided which had a pleasant fragrance. I would stay here again for a city break in York.

10

Tracy

Sep 30, 2023

·

Stayed 2 nights

Could probably do with a bit of updating, but the location of the hotel is amazing - secure underground car parking a bonus! Reception welcoming and helpful. Breakfast great value self service. Couple of negatives - not enough plug sockets in the room (non at the side of the beds and only one at the desk!) and on moving one of the beds food/biscuits, a bobble and various other bits were discovered!

10

Anna

Oct 13, 2025

·

Stayed 2 nights

Nice big room and large bathroom. Decorated and fitted out nicely, although a little tired in some areas. Lovely clean, comfy beds and lots of hot water for a shower. Staff were very friendly, helpful and welcoming. Excellent breakfast and a great location. All in all, we had a great time and will definitely book again.

6

Peter

Mar 28, 2025

·

Stayed 1 night

Well situated next to the river close to town and station. Decor a little dated and tired with mould in bathroon shower in the barth but no safety grab handles, Breakfast while OK was very busy and had to be booked.

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Rooms

Rooms are generally spacious and comfortable with optional river views, but decor is dated, sockets can be scarce, and noise from streets or thin walls is reported. Wi‑Fi is often unreliable, there is no air conditioning, and some beds feel hard or worn.

Related guest reviews

6

Kate

Aug 16, 2025

·

Stayed 2 nights

The only bad thing for this hotel is that the rooms were sweltering hot and only one poor fan per room. Even when it cooled down outside, the room didn’t.

8

Michael

May 8, 2025

·

Stayed 3 nights

Comfortable rooms although the walls were a bit thin

6

Daryl

Mar 16, 2025

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Stayed 1 night

Staff very helpful. Rooms were the problem. Had two rooms no 1 and no 9. Bed in room 1 was so hard it was like lying on the floor. It was also very cold with just a small wall heater which did nothing. Room 1 was above car park so noise of roller shutter going up and down was annoying. Room 9 was also extremely cold. Hotel Location was perfect for city access although both rooms suffered noisy drunks passing throught the night. Room 1 was by the guest toilets, bar and cleaning room and we could hear people using the toilets and returning from the bar. The washing machine could also be heard in the cleaning storage room. Hotel still had social distancing signs and notices which hadnt been taken down since 2020 giving the impression nothing had been done to maintain the property. Not what you want to be reminded of when going away for a relaxing weekend.

10

Samantha

May 5, 2025

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Stayed 1 night

The location is great and it helped that we had a riverside view. It’s in a great location - you feel you’re in the heart of the city but not in a busy location. You do get the noise from the pubs and clubs on the other side of the river so take earplugs or keep the window closed (no aircon). The bathroom could use updating but that feels like a minor thing really as the room is clean and comfortable. Bed and pillows are really comfy. Staff are really welcoming and friendly.

8

Jennifer

Feb 23, 2025

·

Stayed 2 nights

A very pleasant stay. Room was warm, there’s no air conditioning and the radiator had to be turned off rather than turned down due to the way the thermostat is covered. Comfortable bed, clean room, noise from the street until nearing midnight but that wasn’t a bother as we were out until late. Car park spaces narrow. Breakfast was really good but busy. Great location for exploring the city, lovely view over the river.

8

Mona

Sep 17, 2025

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Stayed 2 nights

Perfect location, our room had a view over the river and the city, parking in private hotel garage. Easy to find. Lots of restaurants and cafes around the river on both sides, Sainsbury's 2 min from the hotel. 10 min walk to the Shambles. Nice staff. The only bad thing is the very hard beds and an outdated bathroom with only one soap for hair and body combined. No aircondition. But big spacious rooms. The hotel also had a lift.

8

Kevin

Oct 11, 2025

·

Stayed 1 night

Second visit to the Queens. The hotel is well placed for central York, with a plethora of pubs and eateries around. The room was cosy, overlooking the river, at an extra cost, which was great really. The usual coffee granule packs (Nescafe) teas (Yorkshire, if course) and a couple of biscuits were on offer in the room. Everything you need for a short break including towels, shampoo, and hairdryer all as standard. The hotel room looked tired though, the room was ok but needed sprucing up, the bed was showing its age, creaking whenever we turned! Breakfast was extra but a really great deal and something I'd highly recommend. Fresh coffee, cereals, continental and English all available through self service. Booking is essential as it always seemed a busy place in a morning. Parking is extra, and needs to be booked, currently £19 a night, which is inline with York prices, though if you arrive by train, it's only a 15 minute walk. Every member of staff was very welcoming, said hello and couldn't be more helpful. All in all, another great visit, lovely staff and a friendly hotel which just needs a bit of love and updating in the bedroom.

10

Anna

Oct 13, 2025

·

Stayed 2 nights

Nice big room and large bathroom. Decorated and fitted out nicely, although a little tired in some areas. Lovely clean, comfy beds and lots of hot water for a shower. Staff were very friendly, helpful and welcoming. Excellent breakfast and a great location. All in all, we had a great time and will definitely book again.

8

ian

Dec 2, 2024

·

Stayed 2 nights

excellent hotel just a short walk to the town centre, room was large so was the bathroom, breakfast was very good, the only issue i had in the roon was there was only one socket for our charges.granted it had 2 usb hubs, but the newer phones are c charges with no usb.so it was a bit inconvenient trying to charge 2 phones from one socket, but that is a small issue, overall i would recommend this hotel and would definitely go back next year.

8

Guy

Nov 11, 2024

·

Stayed 2 nights

Whist the location was great, just a short walk across the bridge into the heart of town, there was a big problem with the wifi in the hotel. They new about this and there were messages around the hotel apologising but was forced to reley on hotspot from my mobile, Hope they get the fibre connection sorted soon. The room was nice, clean, and had a great view acroos the river to the city, the breakfast was good (except the coffee)

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Service

Staff are frequently described as friendly, welcoming and helpful, with smooth check-in and thoughtful touches like early check-in and luggage help. A few guests mention rushed or unfriendly interactions and service strains when the hotel is busy.

Related guest reviews

10

Melanie

Oct 31, 2025

·

Stayed 2 nights

Had a wonderful stay, clean room and excellent staff, great breakfast.

10

Pauline

Sep 9, 2025

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Stayed 1 night

Very easy checkin. Room was ready early and helpful receptionist.

8

Christine

Sep 15, 2025

·

Stayed 3 nights

Helpful staff with my dietary needs

8

Jean

May 21, 2025

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Stayed 1 night

Room was spacious and we liked the pre paid parking. It felt very secure. They had a luggage lift which was helpful. Check-in staff not friendly, did not greet us, just handed me a paper to fill out. Breakfast hostess also struggling to be friendly. Check out staff was very friendly.

6

Patty

Oct 1, 2024

·

Stayed 1 night

Large room but terrible internet based TV, dirty tea mug in room, and massive webs around lighting in the main interior hallway. I was surprised they only offer an open unattended area to store luggage that anyone could access in the lobby (they should mention the lack of secure storage in the booking details because it can make a difference when choosing where to stay). Breakfast buffet was over-crowded You have to book a time to dine when you check in and many optimum times are already full. Staff were polite but not friendly/welcoming. Convenient central location.

10

Alan

Oct 8, 2024

·

Stayed 4 nights

This hotel was quiet and clean, with helpful staff, and a convenient location.

10

Pauline

Sep 15, 2025

·

Stayed 1 night

Had 3 nights here. Staff are really helpful. Room was lovely.

10

RoseAnn

May 15, 2023

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Stayed 3 nights

The Queens Hotel was conveniently located to much of what we wanted to see in York. We would have liked to eat in the restaurant but the one time we tried they seemed overwhelmed with a large tour group and unable to serve us, even in the attached lounge.

10

Joann

Dec 1, 2025

·

Stayed 2 nights

Our apartment at Victoria Cloisters was roomy, clean and well stocked. The staff are friendly and helpful. Would definitely recommend.

10

Doris

Apr 12, 2024

·

Stayed 2 nights

We arrived early and was immediately offered a place to store luggage and provided with a hot drink. A really nice welcome

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Location

Excellent central riverside location within easy walking distance of the station, shops and attractions, with many rooms and lounges overlooking the river. Some nightlife noise affects river‑facing or street‑side rooms.

Related guest reviews

10

Emily

Jun 16, 2024

·

Stayed 2 nights

The location for this, specifically the river view, was absolutely beautiful and within walking distance of everything we wanted to see. I would definitely return.

10

Johnson

Sep 25, 2025

·

Stayed 2 nights

Nice hotel that is near to both the railway station and the old city and really near to the river, which made it a pleasure walk within our stay.

8

YANNA

May 16, 2025

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Stayed 1 night

Great location, walkable to everything. Room is little bit outdated.

10

Nancy

Jun 23, 2024

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Stayed 4 nights

Great location to walk to and from train transportation, restaurants and York historical sites.

10

Nicola

Mar 30, 2025

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Stayed 2 nights

We went to York for a birthday weekend. The location is perfect. A 10 min walk from the train station and very central. We paid for the upgrade to get river views and was worth the extra money. The bed was super comfortable and the staff excellent. Breakfast was good

10

james

May 25, 2025

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Stayed 2 nights

Had a great stay staff really helpful and friendly highly recommended this hotel

10

Christie

Jul 31, 2025

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Stayed 1 night

It was an easy walk to the center of York, but not in the middle of the chaos - beautiful view of the river from the lounge area. Quiet and comfortable

8

Matthew

Mar 17, 2025

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Stayed 1 night

Great location

8

JUDITH

Nov 20, 2025

·

Stayed 1 night

The hotel location is amazing right on the river and close to shops bars and restaurants. Our room was warm, clean and comfortable. The staff were welcoming and helpful. Breakfast had lots of choice and was tasty. Unfortunately the car park was under water during our stay and we had to find alternative overnight parking which was expensive. I would book this Hotel again.

10

Cathy

Jun 18, 2024

·

Stayed 3 nights

I liked that we had a great view of the river and the city . Great location for going to the wall, Shambles , Minster . A good walking area and lots of choices for restaurants.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is commonly rated good with plenty of choice, though it can be busy and may require booking at peak times. Reports on quality and dinner are mixed, with some items poor and service or organization occasionally slow.

Related guest reviews

8

John

Jun 29, 2025

·

Stayed 2 nights

Lovely room, helpful front desk, loved the breakfast. Good location near some good pubs, restaurants and only 10 min walk to train station.

6

Alistair

Jul 1, 2025

·

Stayed 1 night

Breakfast was the worst buffet I've had this year. Deep-fried oil-filled mushrooms, cheap sausage and tasteless scrambled eggs. Lacking in quality sums up the whole hotel. On the plus side, good location in central York

10

Lorna

Mar 5, 2025

·

Stayed 1 night

Warm welcome on reception. Clean, comfortable rooms, delicious evening meal and breakfast

6

MRS SUSAN W

Sep 25, 2024

·

Stayed 2 nights

We found that far from being a twin-bed room, the one king bed plus one small single that skated about wasn't what we'd expected. The bathroom has no sink-side space for toiletries, only one towel rail in an awkward place & no hooks or places to put clothing while showering. Having paid ahead for b&b we weren't best pleased to be told that there was no space for us in the dining room when we needed to advance our time for rail-travel reasons. Luckily the dining room staff took pity on us & found us a table. Our dinner on the first evening was a bit disappointing. Promising dishes arrived cold on cold plates & not much warmer when reheated. My friend's port in croute was too tough to chew. We went elsewhere next night.

10

Megan

Aug 9, 2024

·

Stayed 2 nights

It was a great location and breakfast was filling.

8

JUDITH

Nov 20, 2025

·

Stayed 1 night

The hotel location is amazing right on the river and close to shops bars and restaurants. Our room was warm, clean and comfortable. The staff were welcoming and helpful. Breakfast had lots of choice and was tasty. Unfortunately the car park was under water during our stay and we had to find alternative overnight parking which was expensive. I would book this Hotel again.

8

Lionel

Jul 9, 2025

·

Stayed 1 night

Bar and breakfast need improved organisation.

8

Kevin

Oct 11, 2025

·

Stayed 1 night

Second visit to the Queens. The hotel is well placed for central York, with a plethora of pubs and eateries around. The room was cosy, overlooking the river, at an extra cost, which was great really. The usual coffee granule packs (Nescafe) teas (Yorkshire, if course) and a couple of biscuits were on offer in the room. Everything you need for a short break including towels, shampoo, and hairdryer all as standard. The hotel room looked tired though, the room was ok but needed sprucing up, the bed was showing its age, creaking whenever we turned! Breakfast was extra but a really great deal and something I'd highly recommend. Fresh coffee, cereals, continental and English all available through self service. Booking is essential as it always seemed a busy place in a morning. Parking is extra, and needs to be booked, currently £19 a night, which is inline with York prices, though if you arrive by train, it's only a 15 minute walk. Every member of staff was very welcoming, said hello and couldn't be more helpful. All in all, another great visit, lovely staff and a friendly hotel which just needs a bit of love and updating in the bedroom.

10

Lesley

Nov 6, 2024

·

Stayed 1 night

We have stayed here twice now. Excellent location lovely views over the river. Rooms lovely and clean and friendly welcoming staff. Lovely breakfast with the best poached eggs!

6

Peter

Mar 28, 2025

·

Stayed 1 night

Well situated next to the river close to town and station. Decor a little dated and tired with mould in bathroon shower in the barth but no safety grab handles, Breakfast while OK was very busy and had to be booked.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$89
February	$114
March	$108
April	$120
May	$134
June	$136
July	$142
August	$161
September	$147
October	$147
November	$144
December	$152

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $179	5 $201
6 $101	7 $139	8 $162	9 $164	10 $148	11 $186	12 $369
13 $112	14 $150	15 $162	16 $178	17 $142	18	19
20 $112	21 $152	22 $179	23 $152	24 $142	25 $153	26 $369
27 $112	28 $112	29 $144	30 $122

Su	Mo	Tu	We	Th	Fr	Sa
				1 $121	2 $151	3 $354
4 $101	5 $108	6 $149	7 $142	8 $102	9 $188	10 $359
11 $101	12 $108	13 $118	14 $109	15 $102	16 $151	17 $398
18 $132	19 $136	20 $136	21 $136	22 $127	23 $150	24 $354
25 $131	26 $142	27 $142	28 $144	29 $134	30 $164	31 $343

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About this property

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