Name: Hedley House Hotel Wellness and Spa
Address: 3 Bootham Terrace, Bootham, York, England, United Kingdom, York, England, GB
Price range: $139–$291 per night
Rating: 9

What guests think

Across recent reviews, Hedley House Hotel & Apartments earns strong praise for its walkable location, friendly staff, comfortable rooms, and hearty breakfasts, with guests frequently noting on-site parking, a relaxing hot tub, and a welcoming, family-run feel.

Some downsides include dated or basement rooms that feel cold, and upper floors accessed only by stairs. Facilities are useful but not perfect: parking carries a fee, the hot tub or outdoor area has at times been unavailable, and gym access can be limited by private sessions. Cleanliness is generally strong, though a few guests reported worn areas or isolated housekeeping and bathroom issues. Overall, it’s a solid choice for exploring York if you’re comfortable with a few small compromises.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests appreciate the on-site parking, hot tub/jacuzzi, small gym, garden, and a cosy bar. Trade-offs include paid parking, occasional hot tub downtime, and limited gym access due to private sessions.

Related guest reviews

10

Alison

May 19, 2025

·

Stayed 2 nights

From the moment we arrived at Hedley House it was clear that the staff wanted us to have a great stay. We received a warm welcome at reception and help with parking - a necessity as we had travelled on a motorbike, which we needed to park off the road. Our room was clean and light - lovely big windows, opened to allow fresh air and sun. Lovely big bathroom with a spa bath! Adjacent to the hotel at the back of the property was a spa - room to sit out and a hot tub. There were also treatment rooms and a gym. We made use of this space on Saturday afternoon and although we were the only couple to use it, the staff were more than happy to turn on the tub and open up for us - luxury The breakfast was amazing - freshly cooked and of high quality. We were offered more tea and extra toast! I would definitely recommend the hotel, not just for facilities but mainly for the warm welcome and caring attitude of the staff - nothing was too much trouble and they genuinely wanted us to enjoy our stay

10

Gary

Aug 31, 2025

·

Stayed 1 night

Hedley House is a warm friendly excellently located hotel to see all of Yorks attractions. We had a mix up about paying for breakfast which was explained to us very fairly even though we had been told it was free when we booked. Our room was perfect with a nice large bed and we would certainly return here next time we need to stay in York. Parking was expensive but ideal in that it was on site even though getting to it is quite convoluted.

10

Vanessa

Sep 30, 2025

·

Stayed 1 night

Beautiful hotel, friendly and welcoming, particularly loved the jacuzzi, will definitely be back

10

Vicky

Sep 10, 2025

·

Stayed 1 night

The hot tub was fabulous and we were lucky enough to have it to ourselves. The staff were very accomodating and friendly and the beds were comfy.

10

Becca

Oct 12, 2025

·

Stayed 1 night

Was the perfect place to stay for a group of 4 all being able to have our own bed in the same room! Room was spacious and clean and the bathroom was lovely. Pillows and beds etc were super comfy. The staff were so accommodating and let us go in the hot tub even though we arrived quite late in the evening. They do turn the temp down though so it was a bit cooler than usual but we still appreciated it! Breakfast was nice and made fresh to everyone’s taste and what they wanted. Was walking distance for us to do all the bits we wanted to in the centre of York. Would definitely recommend and stay again!

8

Darren

Nov 3, 2023

·

Stayed 2 nights

Pleasant enough, staff freindly, breakfast was very nice. Hot tub was out of order Parking in the Hotel car park was £14.50 per night

10

Gary

Sep 26, 2025

·

Stayed 1 night

Excellent hotel, friendly and helpful staff, fantastic location and the parking on-site was a welcome bonus!

10

Neil

Jul 31, 2025

·

Stayed 1 night

Family run and Greg the owner was very friendly and helpful. Bed was super comfy, breakfast was fantastic, modern clean bathroom, fast wifi, and there is a hidden gem out back a very nice landscaped garden to the rear with places to sit in the sun, enclosed seating area, gym and a jacuzzi. Location is great with just a 5 min walk into town. I travel a lot and this certainly stacks up for what i am looking for when away with work

10

Michelle

Dec 7, 2025

·

Stayed 2 nights

The room was perfect, staff were really friendly and helpful. Nice little bar on site. Parking on site and perfectly situated for the city only a 10 min walk. We would definitely stay again.

10

John

Jul 16, 2025

·

Stayed 1 night

Property was great, staff were friendly. I'd done online check-in so it was easy. My room was spacious, clean with a very modern bathroom and i love the fact theres a kettle in room. Bar in hotel was well stocked again friendly service and a great space to hang out as we worked out our plans for evening (i had colleague's staying in hotel). I didn't partake in breakfast but my colleagues did and they were very happy. Location is close to city centre lots of pubs and restaurants nearby. Hotel has its own parking. All in all couldnt fault my stay.

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AI-generated summary based on recent guest reviews

Cleanliness

Frequently described as very clean and well kept. A few reports note maintenance or housekeeping issues such as dirty sheets, worn carpets, or minor bathroom faults.

Related guest reviews

4

Meejin

Jul 14, 2024

·

Stayed 1 night

Improper shower booth, water all over the. bathroom. floor, dirty.unchanged bed sheets,

4

Andrew

Sep 18, 2024

·

Stayed 1 night

Really Dated - carpet’s worn right down to holes. I was in a basement room - no phone signal and very poor WiFi. I had to go outside to call. TV eventually worked. Room was really cold and no way to turn it up. Shower had very little pressure. Should’ve paid me to stay there! Outside area is ok to sit but if winter and in the basement rooms - good luck! I booked two rooms and won’t be back!

10

Elizabeth

Dec 1, 2023

·

Stayed 1 night

Comfortable and clean. Didn't eat there but lots of folk having breakfast as we left. Very nice place and handy for getting into the centre of York

10

Edward

Jul 15, 2024

·

Stayed 3 nights

Luvly hotel with well appointed rooms. Spotless with a really nice vibe about the place. Luvly staff and great location for the city centre. Some nice busy pubs nearby to.

8

Lyndsey

Aug 29, 2025

·

Stayed 2 nights

The hotel was in a great location to walk into the city centre and train station. Check in was quick and the staff were friendly and helpful. The room was spacious and clean and serviced each day.

10

Becca

Oct 12, 2025

·

Stayed 1 night

Was the perfect place to stay for a group of 4 all being able to have our own bed in the same room! Room was spacious and clean and the bathroom was lovely. Pillows and beds etc were super comfy. The staff were so accommodating and let us go in the hot tub even though we arrived quite late in the evening. They do turn the temp down though so it was a bit cooler than usual but we still appreciated it! Breakfast was nice and made fresh to everyone’s taste and what they wanted. Was walking distance for us to do all the bits we wanted to in the centre of York. Would definitely recommend and stay again!

8

gina

Sep 19, 2025

·

Stayed 2 nights

Pretty inside, newly updated and clean. Very comfortable bed and pillows. The breakfast prices were outrageous though.

10

Steven

Nov 17, 2024

·

Stayed 2 nights

Our stay was brilliant. The hotel was spotlessly clean and the staff couldn’t do enough to help. Would definitely stay there when next in York

6

Anna

Aug 20, 2023

·

Stayed 1 night

We were very dissatisfied that they were doing work to the backyard, it was noises from 8am, loud. Walking to the hot tub was like going through a building site, wish we were made aware before booking. Very dated really rooms, looked nothing like photos. Breakfast was good. Service not bad ok

10

Christian

Dec 21, 2025

·

Stayed 1 night

Great location, lovely clean room, would happily stay again.

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Rooms

Many rooms are spacious and comfortable, with modern bathrooms and quiet sleep. Some feel dated, upper floors require stairs, and a few guests mentioned temperature or Wi‑Fi issues.

Related guest reviews

10

Cindy L

Sep 18, 2023

·

Stayed 2 nights

When we arrived our room wasn’t ready. Not an issue. The owner, Greg was kind to take our luggage upstairs while the ladies finished the cleaning. We had a drink at the bar. Although the room was on the top floor and the stairs were steep, we could travel them very nicely. The room was the Viking room#56. Cozy king, cozy room. The bathroom was modern and a good size. I used the gym which I was grateful for as running on cobblestones outside would have been precarious. The breakfasts were a proper English breakfast with many options. The staff were all friendly and courteous. Colleen was so nice and Greg’s dogs; Ty & Coal were a pleasure. Beautiful dogs. They don’t run about but we asked to pet them as we have a dog at home who we missed. The parking was a Kenya puzzle but all worked out well. Like I said, they were very accommodating. This BNB is a short distance to York and attractions as well as many restaurants and pubs. I would stay there again.

4

Andrew

Sep 18, 2024

·

Stayed 1 night

Really Dated - carpet’s worn right down to holes. I was in a basement room - no phone signal and very poor WiFi. I had to go outside to call. TV eventually worked. Room was really cold and no way to turn it up. Shower had very little pressure. Should’ve paid me to stay there! Outside area is ok to sit but if winter and in the basement rooms - good luck! I booked two rooms and won’t be back!

10

Robert Gerard

Sep 23, 2025

·

Stayed 3 nights

This hotel was very convenient to city center. The staff were wonderful and very responsive. Our room was quite large and very comfortable.

10

Lauren

Jan 28, 2024

·

Stayed 1 night

Lovely staff and facilities. Room was lovely a quiet, nice and dark to ensure a decent nights sleep.

10

Colby

Apr 29, 2025

·

Stayed 1 night

Theyl et us check in an hour early. It was quiet, loved that we had access after hours if we got in later, and a very easy walk to city center and from the train. The beds were a bit bumpy, but not the worse we had on this trip! It did get a bit warm, and the heavy, unbreathable duvets were a bit hefty for the season, but it was an overall wonderufl stay and we got a much needed good night of sleep after a terrible stay in London.

10

Jannette

May 22, 2025

·

Stayed 2 nights

Ms Colleen was lovely! Really enjoy the intimate setting. Beds were a little too firm but comfortable. Wish there was a lift to get out 7 suitcases to the 4th floor (3rd in UK) but I needed my exercise anyways.

10

Nicholas

Apr 27, 2025

·

Stayed 3 nights

It was a perfect location - easy walk from the train station, easy walk into town. The room was clean and quiet, and it had a nice, large bathtub

10

Becca

Oct 12, 2025

·

Stayed 1 night

Was the perfect place to stay for a group of 4 all being able to have our own bed in the same room! Room was spacious and clean and the bathroom was lovely. Pillows and beds etc were super comfy. The staff were so accommodating and let us go in the hot tub even though we arrived quite late in the evening. They do turn the temp down though so it was a bit cooler than usual but we still appreciated it! Breakfast was nice and made fresh to everyone’s taste and what they wanted. Was walking distance for us to do all the bits we wanted to in the centre of York. Would definitely recommend and stay again!

10

Michelle

Dec 7, 2025

·

Stayed 2 nights

The room was perfect, staff were really friendly and helpful. Nice little bar on site. Parking on site and perfectly situated for the city only a 10 min walk. We would definitely stay again.

6

Kristen

Sep 6, 2023

·

Stayed 3 nights

This was a good choice for a reasonable price range and in a quiet neighborhood. It’s a little bit of a walk to the sights and is on an unremarkable street, but the quiet was good, and it’s not too far from the train station. The rooms are big, but they really need updating. If you like having a kitchen, this will be an asset, but the furnishings, bed, lighting are a bit on the thrift store side and older. Staff were friendly and nice. Walls were thin, and we needed earplugs when the neighbors had the TV on.

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Service

Service is widely praised as friendly, helpful and accommodating, with staff going above and beyond for some guests. There are occasional complaints about distraction or unhelpful responses around heating.

Related guest reviews

10

Mary

Oct 15, 2025

·

Stayed 2 nights

The service was exemplary in every way.The meals we had were delicious. On departure morning the chef arrived early to prepare a packed breakfast for us. Our taxi to the train station was delayed and the VERY kind hotel owner drove us there. Five stars well earned by all. Mary d'Entremont

10

Sam

Feb 20, 2024

·

Stayed 1 night

Lovely stay, friendly staff. Thank you

10

Allan

Oct 24, 2024

·

Stayed 2 nights

Staff were super friendly, very comfortable beds and nice bathroom

10

Judi

Oct 26, 2025

·

Stayed 2 nights

Owners were very friendly and helpful.

10

Sylvia

Aug 22, 2024

·

Stayed 1 night

Excellent hosts. Very friendly and accommodating. Would definitely recommend.

10

Andrew

Aug 27, 2025

·

Stayed 2 nights

Beautiful property located an easy walk from the station and an easy walk in to town. Staff are incredible - super friendly and helpful. Property is beautifully maintained and comfortable, I would highly recommend staying at this hotel. I would love to be able to visit again in the future.

8

francesco

Sep 4, 2025

·

Stayed 2 nights

Although certain staff were exceptionally welcoming, unfortunately the hotel did meet the expectations we hoped for from images when booking.

10

Karen

Oct 22, 2024

·

Stayed 2 nights

Had a lovely comfortable stay - staff very friendly and helpful, very comfortable room and fabulous breakfast, thank you

10

Michelle

Dec 7, 2025

·

Stayed 2 nights

The room was perfect, staff were really friendly and helpful. Nice little bar on site. Parking on site and perfectly situated for the city only a 10 min walk. We would definitely stay again.

4

Anusha

Nov 28, 2023

·

Stayed 2 nights

Very conveniently located to shopping and historic sights. What was disappointing (and in some ways anxiety inducing) was management’s reluctance to keep the heating on as the temperature outside started dropping to freezing. When we did ask for ad-hoc heating, we were questioned about our plans for the day! After we called a couple of times , they just switched off the phone at reception - making it hard for us to check out early. Recommend sticking to known chains in the vicinity , viz Hampton etc, that were in fact cheaper.

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Location

Walkable to the train station, York Minster and city centre attractions, while set on a quieter street. A convenient base for exploring on foot.

Related guest reviews

8

David

Dec 4, 2025

·

Stayed 2 nights

The hotel is ideally situated for the railway station and the city

10

mark

May 15, 2023

·

Stayed 1 night

First impressions are key, a very well looked after hotel both inside and out and in a great location 10-15 mins walk to York minster … well done to the owners and staff …. Would definitely return again

10

Andrew

Aug 17, 2025

·

Stayed 1 night

Great location for centre, clean & comfortable. Friendly staff.

10

Jun

Sep 21, 2024

·

Stayed 2 nights

Great location, walking distance to all the attractions.

10

Raymond

Nov 17, 2025

·

Stayed 2 nights

Excellent stay at Hedley House. Easy walk from train station and to York Center. Stay was great and room was very comfortable. We recommend staying here on your trip to York.

8

Conor

Aug 9, 2025

·

Stayed 1 night

Had a great stay here, would highly recommend. Close walk to everything a tourist would want to see in York.

8

Jane

Jun 9, 2023

·

Stayed 2 nights

Great non chain hotel in quirky townhouses with parking and easy to walk to all the main attractions. You could walk along the river, the road or through the back of the museum gardens between the hotel and York town. Also easy access to The National Railway Museum via footbridge. Friendly staff. Ask for a lower floor room if you don’t like stairs.

10

Christian

Dec 21, 2025

·

Stayed 1 night

Great location, lovely clean room, would happily stay again.

10

John

Jul 16, 2025

·

Stayed 1 night

Property was great, staff were friendly. I'd done online check-in so it was easy. My room was spacious, clean with a very modern bathroom and i love the fact theres a kettle in room. Bar in hotel was well stocked again friendly service and a great space to hang out as we worked out our plans for evening (i had colleague's staying in hotel). I didn't partake in breakfast but my colleagues did and they were very happy. Location is close to city centre lots of pubs and restaurants nearby. Hotel has its own parking. All in all couldnt fault my stay.

10

james

Mar 6, 2023

·

Stayed 2 nights

Great location, nothing to dislike

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Dining

Breakfast is consistently praised for quality, freshness and variety, with gluten-free and dairy-free options; some also enjoyed good dinners on site. Occasional comments mention high breakfast prices or limited dinner service on some nights.

Related guest reviews

10

Craig

Mar 6, 2025

·

Stayed 1 night

Staff went over and above to help. Good breakfast (included). Great location.

10

Mary

Oct 15, 2025

·

Stayed 2 nights

The service was exemplary in every way.The meals we had were delicious. On departure morning the chef arrived early to prepare a packed breakfast for us. Our taxi to the train station was delayed and the VERY kind hotel owner drove us there. Five stars well earned by all. Mary d'Entremont

10

Sarah

Aug 3, 2024

·

Stayed 4 nights

Lovely and friendly staff. Excellent breakfast including plenty of GF and DF options.

10

Becca

Oct 12, 2025

·

Stayed 1 night

Was the perfect place to stay for a group of 4 all being able to have our own bed in the same room! Room was spacious and clean and the bathroom was lovely. Pillows and beds etc were super comfy. The staff were so accommodating and let us go in the hot tub even though we arrived quite late in the evening. They do turn the temp down though so it was a bit cooler than usual but we still appreciated it! Breakfast was nice and made fresh to everyone’s taste and what they wanted. Was walking distance for us to do all the bits we wanted to in the centre of York. Would definitely recommend and stay again!

8

gina

Sep 19, 2025

·

Stayed 2 nights

Pretty inside, newly updated and clean. Very comfortable bed and pillows. The breakfast prices were outrageous though.

10

Katherine

Aug 1, 2024

·

Stayed 3 nights

Our stay of 3 nights was wonderful- our bed was very comfortable, the hotel was very quiet, breakfast was very good with lots of choices. We also had dinner one night in their restaurant and it was very good. The staff all went out of their way to help us when needed. Very friendly hotel

10

Karen

Oct 22, 2024

·

Stayed 2 nights

Had a lovely comfortable stay - staff very friendly and helpful, very comfortable room and fabulous breakfast, thank you

10

Denita

Mar 16, 2023

·

Stayed 2 nights

Hedley House is fantastic! We walked here quite easily from the train station for our 2 night stay. The breakfast each morning included a wonderful variety of options and gave us the fuel we needed to walk and explore York. Would stay here again, no question!

10

Shannon

Jun 29, 2025

·

Stayed 3 nights

Ideally situated; very comfortable and spacious; excellent room; super breakfast; amazing staff

10

Zonda

Jul 22, 2023

·

Stayed 2 nights

Fantastic location, great hosts and staff. Very comfortable room and facilities. Lovely dinner in the restaurant and excellent breakfast. Would stay again if I’m York.

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Month	Average price
January	$129
February	$145
March	$132
April	$134
May	$158
June	$142
July	$155
August	$161
September	$155
October	$146
November	$154
December	$165

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $185	5 $245
6 $150	7 $159	8 $169	9 $155	10 $155	11 $223	12
13 $173	14 $192	15 $291	16 $192	17 $192	18	19
20 $192	21 $193	22 $223	23 $179	24 $179	25 $192	26 $253
27 $166	28 $179	29 $179	30 $153

Su	Mo	Tu	We	Th	Fr	Sa
				1 $153	2 $197	3 $228
4 $139	5 $150	6 $150	7 $150	8 $161	9 $214	10
11 $149	12 $163	13 $166	14 $161	15 $175	16 $179	17
18 $161	19 $161	20 $161	21 $161	22 $166	23 $202	24
25 $149	26 $170	27 $163	28 $163	29 $163	30 $211	31

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About this property

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