Kaanapali Ocean Inn
From
US$1,039
/ night
Select dates to see prices and availability
From
US$1,039
/ night
About this property
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor pools and a fitness center. This hotel also features complimentary wire...
Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor pools and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Business amenities
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Self parking (subject to charges) is available onsite.
Dining
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Full breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Rooms
Make yourself at home in one of the 56 guestrooms featuring refrigerators and flat-screen televisions. Rooms have private lanais. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Location
With a stay at Kaanapali Ocean Inn in Kaanapali (Kannapali Beach Area), you'll be a 4-minute drive from Whalers Village and 9 minutes from Kaanapali Beach. This beach hotel is 7.3 mi (11.8 km) from Napili Bay and 1.6 mi (2.5 km) from Black Rock.
What's nearby
May's Beach(0.3 Miles)
Kaanapali Beach(0.5 Miles)
Kahekili Beach(0.7 Miles)
Whalers Village(0.9 Miles)
Black Rock(1 Miles)
Kaanapali Golf Courses(1.2 Miles)
Kaanapali Kai Course at Kaanapali Golf Resort(1.2 Miles)
Drums of the Pacific Lū‘au(1.5 Miles)
Keka'a Beach(1.8 Miles)
Shoreline Snuba(1.8 Miles)
Honokowai Beach Park(1.9 Miles)
Hanakaoo Beach Park(2 Miles)
Lahaina Civic Center(2.2 Miles)
Lahaina Civic Center Tennis(2.3 Miles)
Kahana Beach(2.9 Miles)
West Maui Airport (JHM)(4.8 Miles)
Kahului Airport (OGG)(28 Miles)
Laundry service
Business centre
Multilingual staff
Safe-deposit box
Meeting rooms
Bicycle rental
Location
2780-A Kekaa Dr, Kaanapali, Lahaina, Hawaii, United States of America
May's Beach (0.3 Miles)
Kaanapali Beach (0.5 Miles)
Kahekili Beach (0.7 Miles)
Whalers Village (0.9 Miles)
Black Rock (1 Miles)
Kaanapali Golf Courses (1.2 Miles)
Room options
4
Room, 1 King Bed
1 Extra-Large Double Bed
Sleeps 4
366 ft²
Wi-Fi (Free)Rollaway or Extra Beds (Free)Refrigerator
12
Room, 2 Queen Beds, Oceanfront
2 Large Double Beds
Sleeps 4
366 ft²
Wi-Fi (Free)Rollaway or Extra Beds (Free)Refrigerator
7
Room, 2 Queen Beds, Ocean View
2 Large Double Beds
Sleeps 4
366 ft²
Wi-Fi (Free)RefrigeratorPrivate Bathroom
7
Room, 1 King Bed, Oceanfront
1 Extra-Large Double Bed
Sleeps 4
366 ft²
Wi-Fi (Free)Rollaway or Extra Beds (Free)Refrigerator
5
Room, 1 King Bed, Ocean View
1 Extra-Large Double Bed
Sleeps 4
366 ft²
Wi-Fi (Free)Rollaway or Extra Beds (Free)Refrigerator
5
Room, 2 Queen Beds
2 Large Double Beds
Sleeps 4
366 ft²
Wi-Fi (Free)Rollaway or Extra Beds (Free)Refrigerator
Guest reviews of Kaanapali Ocean Inn
7.2
Good
Based on 1,000 verified reviews
Who stays here?
Business
5%
Couple
54%
Family
24%
Group
11%
Solo
4%
What guests think
AI-generated summary based on recent guest reviews
Across mixed reviews of Kaanapali Ocean Inn, travelers praise the beachfront setting near Black Rock and scenic ocean views, but frequently note dated buildings and rooms, uneven maintenance, and intrusive evening luau noise affecting comfort for nearby rooms.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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What guests think
Across mixed reviews of Kaanapali Ocean Inn, travelers praise the beachfront setting near Black Rock and scenic ocean views, but frequently note dated buildings and rooms, uneven maintenance, and intrusive evening luau noise affecting comfort for nearby rooms.
Cleanliness concerns recur, including cockroaches and ants, mold, musty odors, stained carpets, and general grime. Service feedback is mixed, with many friendly staff and helpful upgrades alongside reports of rudeness, slow responses, overbooking, and billing issues. Extra costs and logistics are common frustrations, especially high resort and parking fees, limited parking at peak times, and no elevators in some buildings. Expect an exceptional setting paired with an older stay and inconsistent standards.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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AI-generated summary based on recent guest reviews
Facilities
Beach access and oceanfront grounds are widely praised. Parking is expensive and sometimes scarce, some buildings lack elevators, facilities feel dated, and the on-site luau can create noise and congestion.
Related guest reviews
4
Douglas
31 Jan 2023
·
Stayed 2 nights
If you're going to give us a room on the 3rd floor the building needs to have an elevator or notice in advance that it does not. Our room was located a block from the main building and this was also not disclosed at time of booking. Will NEVER, repeat NEVER go back there...
If you're going to give us a room on the 3rd floor the building needs to have an elevator or notice in advance that it does not. Our room was located a block from the main building and this was also not disclosed at time of booking. Will NEVER, repeat NEVER go back there...
10
Shirley
26 Mar 2023
·
Stayed 3 nights
Best value on Maui. Good pool beach
Best value on Maui. Good pool beach
6
Ada KaiMei
3 Jul 2023
·
Stayed 1 night
The room is clean. Noting else. The hotel charge $35 for self parking. But the parking is very limited. Not worth the money. The door man drove a golf car making a big turn and drop my dinner to go in the parking lot. Not even say anything. The room I stayed has no elevator. The staff only provided minimum service.
The room is clean. Noting else. The hotel charge $35 for self parking. But the parking is very limited. Not worth the money. The door man drove a golf car making a big turn and drop my dinner to go in the parking lot. Not even say anything. The room I stayed has no elevator. The staff only provided minimum service.
6
Karen
4 Jul 2023
·
Stayed 4 nights
Paying a resort fee of 45$ a night plus parking 35$ a night is ridiculous.
Paying a resort fee of 45$ a night plus parking 35$ a night is ridiculous.
6
Debra
30 May 2023
·
Daily Resort fee of $40... I guess so you have the right to actually use the resort you rented a room in??? and $35 a day to park the rental car required to reach their resort? Just tell me upfront how much a day it's going to cost and let me make the decision if I want to stay there or not. And the parking... they don't have enough spaces to accommodate their lodging guests on nights when they have their (very loud) Luau. So... if you arrive back to your room between 6pm and 8:30pm (like after going to dinner) forget it, you get to either use their valet parking for an additional $40 on top of the $35 you've already paid or parking way up the hill in a lot not easily accessible. They don't even let you know the amount the taxes will be until you've checked out. Not a fan of the Royal Lahaina Resort.
Daily Resort fee of $40... I guess so you have the right to actually use the resort you rented a room in??? and $35 a day to park the rental car required to reach their resort? Just tell me upfront how much a day it's going to cost and let me make the decision if I want to stay there or not. And the parking... they don't have enough spaces to accommodate their lodging guests on nights when they have their (very loud) Luau. So... if you arrive back to your room between 6pm and 8:30pm (like after going to dinner) forget it, you get to either use their valet parking for an additional $40 on top of the $35 you've already paid or parking way up the hill in a lot not easily accessible. They don't even let you know the amount the taxes will be until you've checked out. Not a fan of the Royal Lahaina Resort.
10
carole
31 Jan 2022
·
Stayed 4 nights
Resort bien agréable, chambre confortable. Accès plage. Beach walk qui permet de gagner les resorts voisins. Location de canoës, paddle, matériel de snorkelling… possible. Parking : 30$ par jour
Resort bien agréable, chambre confortable. Accès plage. Beach walk qui permet de gagner les resorts voisins. Location de canoës, paddle, matériel de snorkelling… possible. Parking : 30$ par jour
8
Lyn
19 Dec 2022
·
Stayed 3 nights
We upgraded to an oceanfront room with a great lanai; great for whale watching and viewing the sunset. The grounds are beautiful, and it was just a few steps to the ocean on one of our favorite beaches. The room was huge with lots of storage and a decent bed. Yes, the furnishings are outdated and the flooring needs to be changed, but we were very comfortable. It's very serene except during the nightly luau next door, but we did learn a lot of Mauian history and listened to lots of Hawaiian music without attending. With warm-up, it is full on from 5 - 8 pm. Nearby restaurants were great.
We upgraded to an oceanfront room with a great lanai; great for whale watching and viewing the sunset. The grounds are beautiful, and it was just a few steps to the ocean on one of our favorite beaches. The room was huge with lots of storage and a decent bed. Yes, the furnishings are outdated and the flooring needs to be changed, but we were very comfortable. It's very serene except during the nightly luau next door, but we did learn a lot of Mauian history and listened to lots of Hawaiian music without attending. With warm-up, it is full on from 5 - 8 pm. Nearby restaurants were great.
4
Katy
25 Feb 2023
·
Stayed 4 nights
The grounds around the property were lovely, as was the beach. The fitness center was serviceable, and we used it several times. The zumba class was a lot of fun, and I'm glad i took it! Alton is a hoot! Unfortunately, the Ocean Inn was very disappointing. It is a very old building, which i have no problem with, as long as it is clean. However, as we walked up the stairs to our room, the hallways smelled musty, and there were mold spots on the ceiling from water damage (these were painted over while we were there, hopefully with mold- killing paint). In our room, it was obvious that this part of the property had been neglected. There were coffee stains dribbling down the door. Inside, I found a receipt that wasn't ours under the bed. When I took a shower the first time, there was a large black ball of hair on the wall of the shower (were blonde).The light fixtures have years of dust on them, both in the shower/toilet room as well as looking up into the lighting over the sink.There were tiny ants on the entertainment center, on the counter(looked like coming through the outlet) by the Keurig, and in the vanity sink outside the bathroom. I mentioned these to the front desk, and the woman working there acted like it wasn't a big deal. They said they sprayed, but we still saw them by the coffee maker. I could look up from the shower through the crack in the ceiling and see the ductwork. This building needs to be torn down or completely renovated.
The grounds around the property were lovely, as was the beach. The fitness center was serviceable, and we used it several times. The zumba class was a lot of fun, and I'm glad i took it! Alton is a hoot! Unfortunately, the Ocean Inn was very disappointing. It is a very old building, which i have no problem with, as long as it is clean. However, as we walked up the stairs to our room, the hallways smelled musty, and there were mold spots on the ceiling from water damage (these were painted over while we were there, hopefully with mold- killing paint). In our room, it was obvious that this part of the property had been neglected. There were coffee stains dribbling down the door. Inside, I found a receipt that wasn't ours under the bed. When I took a shower the first time, there was a large black ball of hair on the wall of the shower (were blonde).The light fixtures have years of dust on them, both in the shower/toilet room as well as looking up into the lighting over the sink.There were tiny ants on the entertainment center, on the counter(looked like coming through the outlet) by the Keurig, and in the vanity sink outside the bathroom. I mentioned these to the front desk, and the woman working there acted like it wasn't a big deal. They said they sprayed, but we still saw them by the coffee maker. I could look up from the shower through the crack in the ceiling and see the ductwork. This building needs to be torn down or completely renovated.
8
Amanda
8 Feb 2023
·
Stayed 5 nights
Perfect location and walking distance to whalers village. My kids and I enjoyed sitting on the balcony and listening to the live luau music nightly.
Perfect location and walking distance to whalers village. My kids and I enjoyed sitting on the balcony and listening to the live luau music nightly.
8
Alberto
7 Jan 2023
·
Stayed 4 nights
The location is superb. I had an issue with the safe and when I called the front desk nobody answered. I had to go walk 150 meters at 11 PM to see he lobby. My room was not cleaned until 4:30 pm the first day. Not enjoy enough power outlets, old dirty safe, etc. Overall, it was OK, but The I expected more for the price I paid. But the access to the large beautiful beach was outstanding.
The location is superb. I had an issue with the safe and when I called the front desk nobody answered. I had to go walk 150 meters at 11 PM to see he lobby. My room was not cleaned until 4:30 pm the first day. Not enjoy enough power outlets, old dirty safe, etc. Overall, it was OK, but The I expected more for the price I paid. But the access to the large beautiful beach was outstanding.
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AI-generated summary based on recent guest reviews
Cleanliness
Many reviews cite pests (cockroaches, ants, silverfish), mold and musty odors, stained carpets, and general grime. A few guests reported clean rooms, but problems often persisted despite spraying or requests.
Related guest reviews
4
Aaronn
6 Jul 2023
·
Stayed 2 nights
This hotel should be rated a 1-star and the rate should be at that level. To pay over $200 a night and have bugs, ants and roaches every night in the room is ridiculous. No microwave in the room, ok, but to not have one accessible anywhere on the property is terrible. Water faucets in the shower were mislabeled and broken as well. If you're desperate for a place to stay I guess you can waste your money. I won't ever again.
This hotel should be rated a 1-star and the rate should be at that level. To pay over $200 a night and have bugs, ants and roaches every night in the room is ridiculous. No microwave in the room, ok, but to not have one accessible anywhere on the property is terrible. Water faucets in the shower were mislabeled and broken as well. If you're desperate for a place to stay I guess you can waste your money. I won't ever again.
6
Zachery
15 May 2023
·
Stayed 4 nights
my first night walking in i saw a cockroach crawl under another hotel rooms door. went into my room and the floors were very dusty and dirty. went out to the balcony where i saw another small cockroach. other then that it was good the staff was nice and helpful and it’s in a convenient spot
my first night walking in i saw a cockroach crawl under another hotel rooms door. went into my room and the floors were very dusty and dirty. went out to the balcony where i saw another small cockroach. other then that it was good the staff was nice and helpful and it’s in a convenient spot
4
Deborah
28 Apr 2023
·
Stayed 3 nights
The place was dirty, unkept and run down.
The place was dirty, unkept and run down.
8
Scott
13 Jul 2023
·
Stayed 9 nights
Right on the beach, close to shopping and many restaurants including great food trucks close by. Only thing i didnt like was the roaches in room but they sprayed
Right on the beach, close to shopping and many restaurants including great food trucks close by. Only thing i didnt like was the roaches in room but they sprayed
4
Joella
29 Mar 2023
·
Stayed 4 nights
We anticipated this place would be ‘average’ standard but was far worse Than could imagine. We booked king room and got a twin (we’re on honeymoon..!) Our 3rd floor room had ants everywhere - reception did come and spray but left all the dead insects over every surface. Mold on shower ceiling and down the wall, and broken taps and cracker floor tiles. Old sunken mattress Missing balcony furniture $35 + tax to park your car Noisy rooms - above the nightly Luau (another one to avoid). Beach okay and hotel property grounds are lovely.
We anticipated this place would be ‘average’ standard but was far worse Than could imagine. We booked king room and got a twin (we’re on honeymoon..!) Our 3rd floor room had ants everywhere - reception did come and spray but left all the dead insects over every surface. Mold on shower ceiling and down the wall, and broken taps and cracker floor tiles. Old sunken mattress Missing balcony furniture $35 + tax to park your car Noisy rooms - above the nightly Luau (another one to avoid). Beach okay and hotel property grounds are lovely.
6
Carol
13 Jul 2023
·
Stayed 1 night
We were only at the property for about 10 hours as we needed a place to stay prior to being picked up at 2 am for Haleakala. Soon after getting to the room, we spotted a cockroach that got under the carpet. A luau was in progress, so there was music and pounding right outside our balcony for several hours as we tried to get some sleep. Upon waking, a couple more cockroaches were spotted. We were relieved to be checking out. As we were running late for the 2 am shuttle, we did not have an opportunity to discuss this with the staff.
We were only at the property for about 10 hours as we needed a place to stay prior to being picked up at 2 am for Haleakala. Soon after getting to the room, we spotted a cockroach that got under the carpet. A luau was in progress, so there was music and pounding right outside our balcony for several hours as we tried to get some sleep. Upon waking, a couple more cockroaches were spotted. We were relieved to be checking out. As we were running late for the 2 am shuttle, we did not have an opportunity to discuss this with the staff.
2
David
16 May 2023
·
Stayed 3 nights
Overall - should take it out with a wrecking ball. So deteriorated. Carpets stained. Dirty. Glass not cleaned well. Hallways stink. Sliding doors to closets and lanai barely functioning. Painted plywood cabinets. Dated (60's at best). I've stayed in Motel 6's nicer than this. View was the ONLY plus but I had to upgrade to get it. They should have comped me. I only saw two other guests there in 3 days. Ghost town atmosphere. Also - the room was right next to the Luau venue so I had to endure 3 nights of loud music and narrative. Even with airpods in and movie going, I couldn't shut out the noise. This place is a dump. Don't spend your money here.
Overall - should take it out with a wrecking ball. So deteriorated. Carpets stained. Dirty. Glass not cleaned well. Hallways stink. Sliding doors to closets and lanai barely functioning. Painted plywood cabinets. Dated (60's at best). I've stayed in Motel 6's nicer than this. View was the ONLY plus but I had to upgrade to get it. They should have comped me. I only saw two other guests there in 3 days. Ghost town atmosphere. Also - the room was right next to the Luau venue so I had to endure 3 nights of loud music and narrative. Even with airpods in and movie going, I couldn't shut out the noise. This place is a dump. Don't spend your money here.
2
Elizabeth
19 Apr 2023
·
Horrible. Do not stay here. We needed a last-minute hotel due to our flight being delayed so we booked this Inn for the night to save some money. Bad decision! Ants crawling on the counter, sand in the shower, mold on the ceiling of the shower, weird smell, super uncomfortable bed, and very loud. Just spend the extra money and stay away from this place.
Horrible. Do not stay here. We needed a last-minute hotel due to our flight being delayed so we booked this Inn for the night to save some money. Bad decision! Ants crawling on the counter, sand in the shower, mold on the ceiling of the shower, weird smell, super uncomfortable bed, and very loud. Just spend the extra money and stay away from this place.
2
mesfin
5 Jul 2023
·
Stayed 1 night
This is Lao unfortunate. One night in Maui and we are put in this dungeonous room in what looks like a condemned building behind the actual resort. Most of the room around us are gutted out. Moldy smelling room unclean bathroom floors. Noisy close to outdoor kitchen and event location.
This is Lao unfortunate. One night in Maui and we are put in this dungeonous room in what looks like a condemned building behind the actual resort. Most of the room around us are gutted out. Moldy smelling room unclean bathroom floors. Noisy close to outdoor kitchen and event location.
4
Arin
27 Feb 2023
·
Stayed 3 nights
Ocean Inn building is neglected to say the least. Mold in bathroom. Broken fixtures. Bug infestation. AC/Fan non functioning. Location and grounds are good. Great beach.
Ocean Inn building is neglected to say the least. Mold in bathroom. Broken fixtures. Bug infestation. AC/Fan non functioning. Location and grounds are good. Great beach.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are generally dated and worn, with thin walls, loud luau noise at night, inconsistent bed comfort, weak water pressure, and aging or faulty fixtures. Some units are spacious and feature balconies with standout ocean views.
Related guest reviews
4
Katheryn
16 Feb 2023
·
Stayed 7 nights
The only good part about this room was we paid extra to have an ocean front room. The rooms were very old and the Luau could be heard every night very loud over your tv in your room. We were several rooms down and the music was so loud every night. At the end the resort put a hold on our debt card for the room amount and then also charged us the amount for the room. So we were charged twice and told the first amount would be back in 15 business days. The beauty of Maui is what will bring us back not this resort.
The only good part about this room was we paid extra to have an ocean front room. The rooms were very old and the Luau could be heard every night very loud over your tv in your room. We were several rooms down and the music was so loud every night. At the end the resort put a hold on our debt card for the room amount and then also charged us the amount for the room. So we were charged twice and told the first amount would be back in 15 business days. The beauty of Maui is what will bring us back not this resort.
8
Desiree
30 Apr 2023
·
Stayed 2 nights
Furniture is dated, and the towels were dingy
Furniture is dated, and the towels were dingy
10
Mark
31 May 2023
·
Stayed 4 nights
It was truly amazing, enjoyed everything about it. Appreciate the upgrade to ocean view room, it made me not want to leave my room!
It was truly amazing, enjoyed everything about it. Appreciate the upgrade to ocean view room, it made me not want to leave my room!
6
lynn
6 May 2023
·
Stayed 1 night
the ac was very bad, I had to turn it off .
the ac was very bad, I had to turn it off .
8
Lyn
19 Dec 2022
·
Stayed 3 nights
We upgraded to an oceanfront room with a great lanai; great for whale watching and viewing the sunset. The grounds are beautiful, and it was just a few steps to the ocean on one of our favorite beaches. The room was huge with lots of storage and a decent bed. Yes, the furnishings are outdated and the flooring needs to be changed, but we were very comfortable. It's very serene except during the nightly luau next door, but we did learn a lot of Mauian history and listened to lots of Hawaiian music without attending. With warm-up, it is full on from 5 - 8 pm. Nearby restaurants were great.
We upgraded to an oceanfront room with a great lanai; great for whale watching and viewing the sunset. The grounds are beautiful, and it was just a few steps to the ocean on one of our favorite beaches. The room was huge with lots of storage and a decent bed. Yes, the furnishings are outdated and the flooring needs to be changed, but we were very comfortable. It's very serene except during the nightly luau next door, but we did learn a lot of Mauian history and listened to lots of Hawaiian music without attending. With warm-up, it is full on from 5 - 8 pm. Nearby restaurants were great.
8
karen
21 Apr 2023
·
Stayed 2 nights
We enjoyed the room. Beach and access TERRIFIC! Walk out of unit straight to beach. Area very nice, clean, beautiful. Room issues more run down than pics on web, only one chair on porch, sliding door wooden covers only one opened, shower too small water hits in face and can't get in without water in your face, safe broken. Staff responded quickly to things they could fix but don't really want to deal with it on vacation.
We enjoyed the room. Beach and access TERRIFIC! Walk out of unit straight to beach. Area very nice, clean, beautiful. Room issues more run down than pics on web, only one chair on porch, sliding door wooden covers only one opened, shower too small water hits in face and can't get in without water in your face, safe broken. Staff responded quickly to things they could fix but don't really want to deal with it on vacation.
2
Maula
17 Apr 2023
·
Stayed 1 night
i really didn’t like anything the bathroom sink wasn’t drawing the bed was really uncomfortable the tv was not working
i really didn’t like anything the bathroom sink wasn’t drawing the bed was really uncomfortable the tv was not working
6
Kimberlee
21 Jul 2023
·
Property is in need of renovation. Thin walls can hear everything. Mattress was stained up. Property was cute & right on beach
Property is in need of renovation. Thin walls can hear everything. Mattress was stained up. Property was cute & right on beach
2
Debra
11 Feb 2023
·
Stayed 1 night
This place is a dump! They have nerve selling this as a resort. The beds both had deep depressions in the center. The showerhead sprayed everywhere, incorrectly installed. When we pulled in, I said to the valet, please give me a minute to put my cameras in their cases, it will take a minute or two. His response was no - one of you checkin, one of you stay with your luggage! I've never been spoken to like that by any service person in any hotel. Gets better. While waiting to check in, the desk clerk did EVERYTHING but check me in. She took calls, and she had the nerve (while we were waiting) to call a guest and tell them that they have to pay for 4 occupants (rather than two) all the while we waited. The room was rundown, furniture bare bones, scratched, peeling etc. And there was no elevator to the room.
This place is a dump! They have nerve selling this as a resort. The beds both had deep depressions in the center. The showerhead sprayed everywhere, incorrectly installed. When we pulled in, I said to the valet, please give me a minute to put my cameras in their cases, it will take a minute or two. His response was no - one of you checkin, one of you stay with your luggage! I've never been spoken to like that by any service person in any hotel. Gets better. While waiting to check in, the desk clerk did EVERYTHING but check me in. She took calls, and she had the nerve (while we were waiting) to call a guest and tell them that they have to pay for 4 occupants (rather than two) all the while we waited. The room was rundown, furniture bare bones, scratched, peeling etc. And there was no elevator to the room.
2
Eduardo
21 Jul 2023
·
Stayed 4 nights
Kaanapali Ocean Inn is a very old motel, outdated, no water pressure, beds were not comfortable, lighting in the room was poor over priced the employees not helpful 😡
Kaanapali Ocean Inn is a very old motel, outdated, no water pressure, beds were not comfortable, lighting in the room was poor over priced the employees not helpful 😡
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AI-generated summary based on recent guest reviews
Service
Service is mixed: several guests found staff friendly and accommodating or received upgrades, while others encountered rudeness, slow or no response, overbooking, and billing or hold issues.
Related guest reviews
2
William S.
10 Jan 2023
·
Stayed 6 nights
It was painfully obvious that the service staff did not want to be bothered or even understood a request. I overheard numerous people out raged by poor or no service. Ours was the same. Building was crumbling. Luau until 10 pm but no mention of this in booking info and that it was just out side your door. No laundry service. Machine was broken. Restaurant way too expensive for scrambled eggs and bacon. Going to do all I can to discourage others from using them. Thinking of reporting to chamber of commerce and county sanitation.
It was painfully obvious that the service staff did not want to be bothered or even understood a request. I overheard numerous people out raged by poor or no service. Ours was the same. Building was crumbling. Luau until 10 pm but no mention of this in booking info and that it was just out side your door. No laundry service. Machine was broken. Restaurant way too expensive for scrambled eggs and bacon. Going to do all I can to discourage others from using them. Thinking of reporting to chamber of commerce and county sanitation.
4
Katheryn
16 Feb 2023
·
Stayed 7 nights
The only good part about this room was we paid extra to have an ocean front room. The rooms were very old and the Luau could be heard every night very loud over your tv in your room. We were several rooms down and the music was so loud every night. At the end the resort put a hold on our debt card for the room amount and then also charged us the amount for the room. So we were charged twice and told the first amount would be back in 15 business days. The beauty of Maui is what will bring us back not this resort.
The only good part about this room was we paid extra to have an ocean front room. The rooms were very old and the Luau could be heard every night very loud over your tv in your room. We were several rooms down and the music was so loud every night. At the end the resort put a hold on our debt card for the room amount and then also charged us the amount for the room. So we were charged twice and told the first amount would be back in 15 business days. The beauty of Maui is what will bring us back not this resort.
10
Arthur
18 Jul 2023
·
Stayed 1 night
Staff was accommodating and friendly. The restaurant food and drinks were good. Best part: Great ocean view.
Staff was accommodating and friendly. The restaurant food and drinks were good. Best part: Great ocean view.
4
William
16 Apr 2023
·
Stayed 2 nights
Terrible housekeeping and attitudes of employees. My bathroom was dirty. I requested politely for a housekeeper to come up to my room. Front desk was rude. No housekeeper came to clean my dirty mirror and sink. The whole room was disgusting.
Terrible housekeeping and attitudes of employees. My bathroom was dirty. I requested politely for a housekeeper to come up to my room. Front desk was rude. No housekeeper came to clean my dirty mirror and sink. The whole room was disgusting.
8
Manuel John
9 Jul 2023
·
Stayed 5 nights
Beautiful views wonderful and very helpful staff
Beautiful views wonderful and very helpful staff
2
Tyler
22 Jul 2023
·
Stayed 3 nights
They did not honor my reservation for one room and sold out so when I got there they made me pay double for what room they had left
They did not honor my reservation for one room and sold out so when I got there they made me pay double for what room they had left
10
patrick
22 Apr 2023
·
Stayed 7 nights
The hotel resort was a perfect getaway for my wife and I last week. Our room had a stunning view of the beach and we were able to take advantage of all the activities offered at the resort. We particularly enjoyed the beach which was steps away. The staff was friendly and accommodating, ensuring that our stay was comfortable and enjoyable. We highly recommend this hotel resort for an unforgettable experience!
The hotel resort was a perfect getaway for my wife and I last week. Our room had a stunning view of the beach and we were able to take advantage of all the activities offered at the resort. We particularly enjoyed the beach which was steps away. The staff was friendly and accommodating, ensuring that our stay was comfortable and enjoyable. We highly recommend this hotel resort for an unforgettable experience!
10
LouAnn
4 Mar 2023
·
Stayed 5 nights
Staff was terrific and made you feel like family! Would definitely come again
Staff was terrific and made you feel like family! Would definitely come again
8
Alberto
7 Jan 2023
·
Stayed 4 nights
The location is superb. I had an issue with the safe and when I called the front desk nobody answered. I had to go walk 150 meters at 11 PM to see he lobby. My room was not cleaned until 4:30 pm the first day. Not enjoy enough power outlets, old dirty safe, etc. Overall, it was OK, but The I expected more for the price I paid. But the access to the large beautiful beach was outstanding.
The location is superb. I had an issue with the safe and when I called the front desk nobody answered. I had to go walk 150 meters at 11 PM to see he lobby. My room was not cleaned until 4:30 pm the first day. Not enjoy enough power outlets, old dirty safe, etc. Overall, it was OK, but The I expected more for the price I paid. But the access to the large beautiful beach was outstanding.
2
Michelle
12 May 2023
·
Stayed 2 nights
We booked 2 nights at the Kaanapali Ocean Inn, with the intention of extending our stay as long as it met our expectations. I'm so glad that we didn't book the entire stay upfront!! When we arrived at the hotel, the front desk attendant informed us that they had overbooked the room that we were supposed to be staying in. So instead, we would be staying in a bungalow at their sister hotel, The Royal Lahaina. The problem with a bungalow is, that everytime someone walks by, they peer into the windows. As a woman, this felt especially creepy. So we could never leave our curtains open, instead living in complete darkness. The beach was a ten minute walk away, when the front desk agent assured us that it would only be a minute's walk. We commented that we wanted to stay in the hotel that we actually booked, and were told that they only had oceanfront rooms available, and that if we wanted to stay in one of those rooms, we'd have to pay an upgrade fee. How ridiculous!! They were the ones who overbooked!! The bungalow itself was old, run down, and smelled musty. There was hair all over the shower wall. The only good thing I can say is that the bed was comfortable. Don't waste your time and money. Find somewhere else. Thanks for ruining our vacation.
We booked 2 nights at the Kaanapali Ocean Inn, with the intention of extending our stay as long as it met our expectations. I'm so glad that we didn't book the entire stay upfront!! When we arrived at the hotel, the front desk attendant informed us that they had overbooked the room that we were supposed to be staying in. So instead, we would be staying in a bungalow at their sister hotel, The Royal Lahaina. The problem with a bungalow is, that everytime someone walks by, they peer into the windows. As a woman, this felt especially creepy. So we could never leave our curtains open, instead living in complete darkness. The beach was a ten minute walk away, when the front desk agent assured us that it would only be a minute's walk. We commented that we wanted to stay in the hotel that we actually booked, and were told that they only had oceanfront rooms available, and that if we wanted to stay in one of those rooms, we'd have to pay an upgrade fee. How ridiculous!! They were the ones who overbooked!! The bungalow itself was old, run down, and smelled musty. There was hair all over the shower wall. The only good thing I can say is that the bed was comfortable. Don't waste your time and money. Find somewhere else. Thanks for ruining our vacation.
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AI-generated summary based on recent guest reviews
Location
Beachfront location near Black Rock and the beach walk earns strong praise, with Whalers Village, restaurants, and food trucks close by. Some rooms sit beside the luau, bringing nightly music that can be loud.
Related guest reviews
10
Rebecca
8 Apr 2023
·
Stayed 5 nights
Our room was a little dated but it worked just fine! We were right outside where the luau took place and enjoyed watching that! The amenities were great. Beach was FABULOUS! Snorkeled, swam, ate good food! Breakfast buffet was definitely worth it at Royal Ocean Terrace Restaurant. Would definitely stay again!!
Our room was a little dated but it worked just fine! We were right outside where the luau took place and enjoyed watching that! The amenities were great. Beach was FABULOUS! Snorkeled, swam, ate good food! Breakfast buffet was definitely worth it at Royal Ocean Terrace Restaurant. Would definitely stay again!!
10
Marina
15 Jul 2023
·
Stayed 1 night
Great location. Enjoyed stay there
Great location. Enjoyed stay there
8
Scott
13 Jul 2023
·
Stayed 9 nights
Right on the beach, close to shopping and many restaurants including great food trucks close by. Only thing i didnt like was the roaches in room but they sprayed
Right on the beach, close to shopping and many restaurants including great food trucks close by. Only thing i didnt like was the roaches in room but they sprayed
10
Darlene
19 Apr 2023
·
Stayed 1 night
Love this location. Clean, quiet. Amazing ocean views. Staff above and beyond
Love this location. Clean, quiet. Amazing ocean views. Staff above and beyond
8
Lyn
19 Dec 2022
·
Stayed 3 nights
We upgraded to an oceanfront room with a great lanai; great for whale watching and viewing the sunset. The grounds are beautiful, and it was just a few steps to the ocean on one of our favorite beaches. The room was huge with lots of storage and a decent bed. Yes, the furnishings are outdated and the flooring needs to be changed, but we were very comfortable. It's very serene except during the nightly luau next door, but we did learn a lot of Mauian history and listened to lots of Hawaiian music without attending. With warm-up, it is full on from 5 - 8 pm. Nearby restaurants were great.
We upgraded to an oceanfront room with a great lanai; great for whale watching and viewing the sunset. The grounds are beautiful, and it was just a few steps to the ocean on one of our favorite beaches. The room was huge with lots of storage and a decent bed. Yes, the furnishings are outdated and the flooring needs to be changed, but we were very comfortable. It's very serene except during the nightly luau next door, but we did learn a lot of Mauian history and listened to lots of Hawaiian music without attending. With warm-up, it is full on from 5 - 8 pm. Nearby restaurants were great.
8
karen
21 Apr 2023
·
Stayed 2 nights
We enjoyed the room. Beach and access TERRIFIC! Walk out of unit straight to beach. Area very nice, clean, beautiful. Room issues more run down than pics on web, only one chair on porch, sliding door wooden covers only one opened, shower too small water hits in face and can't get in without water in your face, safe broken. Staff responded quickly to things they could fix but don't really want to deal with it on vacation.
We enjoyed the room. Beach and access TERRIFIC! Walk out of unit straight to beach. Area very nice, clean, beautiful. Room issues more run down than pics on web, only one chair on porch, sliding door wooden covers only one opened, shower too small water hits in face and can't get in without water in your face, safe broken. Staff responded quickly to things they could fix but don't really want to deal with it on vacation.
8
Amanda
8 Feb 2023
·
Stayed 5 nights
Perfect location and walking distance to whalers village. My kids and I enjoyed sitting on the balcony and listening to the live luau music nightly.
Perfect location and walking distance to whalers village. My kids and I enjoyed sitting on the balcony and listening to the live luau music nightly.
10
christine
22 Aug 2022
·
Stayed 3 nights
Belle plage, bon emplacement.
Belle plage, bon emplacement.
8
Alberto
7 Jan 2023
·
Stayed 4 nights
The location is superb. I had an issue with the safe and when I called the front desk nobody answered. I had to go walk 150 meters at 11 PM to see he lobby. My room was not cleaned until 4:30 pm the first day. Not enjoy enough power outlets, old dirty safe, etc. Overall, it was OK, but The I expected more for the price I paid. But the access to the large beautiful beach was outstanding.
The location is superb. I had an issue with the safe and when I called the front desk nobody answered. I had to go walk 150 meters at 11 PM to see he lobby. My room was not cleaned until 4:30 pm the first day. Not enjoy enough power outlets, old dirty safe, etc. Overall, it was OK, but The I expected more for the price I paid. But the access to the large beautiful beach was outstanding.
6
Minerva
7 Aug 2023
·
Stayed 1 night
It was a short distance to Black rock, where we wanted to go, snorkeling, and it was for one night only.
It was a short distance to Black rock, where we wanted to go, snorkeling, and it was for one night only.
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AI-generated summary based on recent guest reviews
Dining
On-site dining feedback is mixed: some enjoyed the restaurant, breakfast buffet, and bar service, while others found the buffet poor or overpriced and noted pricey drinks. Nearby food trucks and restaurants are convenient.
Related guest reviews
2
William S.
10 Jan 2023
·
Stayed 6 nights
It was painfully obvious that the service staff did not want to be bothered or even understood a request. I overheard numerous people out raged by poor or no service. Ours was the same. Building was crumbling. Luau until 10 pm but no mention of this in booking info and that it was just out side your door. No laundry service. Machine was broken. Restaurant way too expensive for scrambled eggs and bacon. Going to do all I can to discourage others from using them. Thinking of reporting to chamber of commerce and county sanitation.
It was painfully obvious that the service staff did not want to be bothered or even understood a request. I overheard numerous people out raged by poor or no service. Ours was the same. Building was crumbling. Luau until 10 pm but no mention of this in booking info and that it was just out side your door. No laundry service. Machine was broken. Restaurant way too expensive for scrambled eggs and bacon. Going to do all I can to discourage others from using them. Thinking of reporting to chamber of commerce and county sanitation.
4
Margot
21 Dec 2022
·
The hotel is unfairly priced for the service that you get. We spend over $300 for one day. The room we requested was king bed but we got 2 small beds instead. Originally on reservation we had 2 people but they charged $40 fee a day for the second person on top of original price. They have hotel fee on everything including parking and more than one person in a room. For $22 buffet per person we got 5 options of food which was horrible and I’m not a picky person. Overall, for this price it’s not worth it. This hotel is a scam.
The hotel is unfairly priced for the service that you get. We spend over $300 for one day. The room we requested was king bed but we got 2 small beds instead. Originally on reservation we had 2 people but they charged $40 fee a day for the second person on top of original price. They have hotel fee on everything including parking and more than one person in a room. For $22 buffet per person we got 5 options of food which was horrible and I’m not a picky person. Overall, for this price it’s not worth it. This hotel is a scam.
10
Arthur
18 Jul 2023
·
Stayed 1 night
Staff was accommodating and friendly. The restaurant food and drinks were good. Best part: Great ocean view.
Staff was accommodating and friendly. The restaurant food and drinks were good. Best part: Great ocean view.
10
Rebecca
8 Apr 2023
·
Stayed 5 nights
Our room was a little dated but it worked just fine! We were right outside where the luau took place and enjoyed watching that! The amenities were great. Beach was FABULOUS! Snorkeled, swam, ate good food! Breakfast buffet was definitely worth it at Royal Ocean Terrace Restaurant. Would definitely stay again!!
Our room was a little dated but it worked just fine! We were right outside where the luau took place and enjoyed watching that! The amenities were great. Beach was FABULOUS! Snorkeled, swam, ate good food! Breakfast buffet was definitely worth it at Royal Ocean Terrace Restaurant. Would definitely stay again!!
8
Scott
13 Jul 2023
·
Stayed 9 nights
Right on the beach, close to shopping and many restaurants including great food trucks close by. Only thing i didnt like was the roaches in room but they sprayed
Right on the beach, close to shopping and many restaurants including great food trucks close by. Only thing i didnt like was the roaches in room but they sprayed
8
Lyn
19 Dec 2022
·
Stayed 3 nights
We upgraded to an oceanfront room with a great lanai; great for whale watching and viewing the sunset. The grounds are beautiful, and it was just a few steps to the ocean on one of our favorite beaches. The room was huge with lots of storage and a decent bed. Yes, the furnishings are outdated and the flooring needs to be changed, but we were very comfortable. It's very serene except during the nightly luau next door, but we did learn a lot of Mauian history and listened to lots of Hawaiian music without attending. With warm-up, it is full on from 5 - 8 pm. Nearby restaurants were great.
We upgraded to an oceanfront room with a great lanai; great for whale watching and viewing the sunset. The grounds are beautiful, and it was just a few steps to the ocean on one of our favorite beaches. The room was huge with lots of storage and a decent bed. Yes, the furnishings are outdated and the flooring needs to be changed, but we were very comfortable. It's very serene except during the nightly luau next door, but we did learn a lot of Mauian history and listened to lots of Hawaiian music without attending. With warm-up, it is full on from 5 - 8 pm. Nearby restaurants were great.
6
chan
12 Dec 2022
·
Stayed 1 night
The front desk could have been more helpful instead of rude. The room is amazing with a beautiful view of the garden. Close to the beach. The drinks are a bit pricey. Met some nice people on the beach
The front desk could have been more helpful instead of rude. The room is amazing with a beautiful view of the garden. Close to the beach. The drinks are a bit pricey. Met some nice people on the beach
10
Rene Hjorth
30 Apr 2023
·
Stayed 9 nights
På grund af havudsigt får værelset topkarakter selv om det virkede slidt, og der kun var rengøring hver anden dag, men der var rent og pænt Check in var lidt besværligt at finde, da den er i main lobby, og vi ankom sent Også topkarakter til bar personalet, der leveret varen til perfektion Vi kommer helt sikkert tilbage, hvis muligheden byder sig igen Man skal helt sikkert vælge værelse med havudsigt, ellers er det ikke sikkert man føler det er pengene værd
På grund af havudsigt får værelset topkarakter selv om det virkede slidt, og der kun var rengøring hver anden dag, men der var rent og pænt Check in var lidt besværligt at finde, da den er i main lobby, og vi ankom sent Også topkarakter til bar personalet, der leveret varen til perfektion Vi kommer helt sikkert tilbage, hvis muligheden byder sig igen Man skal helt sikkert vælge værelse med havudsigt, ellers er det ikke sikkert man føler det er pengene værd
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AI-generated summary based on recent guest reviews
2
JOHN
9 Mar 2023
·
Run, do not walk, quickly away from this property. We are a couple in our mid 50s and travel A LOT.. this is the WORST place we have ever had to stay a night. Ever. The "Inn" is so gross. I thought we were on a reality show and it was a joke at first. The room smelt like urine, mold, and smoke. The walls had mud (I hope it was mud) and other smears of yuck all over. I am not joking that we slept in our shoes. We were in a bind so had to stay here for one night. We checked in at 9pm and was out of there as soon as the sun came up. When we checked out and discussed how amazingly awful this room was with the front desk, we were told basically, "yes, we know... The Inn sits so close to the ocean it can\'t be torn down to rebuild that close again, so they keep "renovating" it." I felt badly for the staff. This Inn needs to be condemned. DO NOT STAY HERE. I still wonder what we might have picked up from this room. RUN... RUN....
Run, do not walk, quickly away from this property. We are a couple in our mid 50s and travel A LOT.. this is the WORST place we have ever had to stay a night. Ever. The "Inn" is so gross. I thought we were on a reality show and it was a joke at first. The room smelt like urine, mold, and smoke. The walls had mud (I hope it was mud) and other smears of yuck all over. I am not joking that we slept in our shoes. We were in a bind so had to stay here for one night. We checked in at 9pm and was out of there as soon as the sun came up. When we checked out and discussed how amazingly awful this room was with the front desk, we were told basically, "yes, we know... The Inn sits so close to the ocean it can\'t be torn down to rebuild that close again, so they keep "renovating" it." I felt badly for the staff. This Inn needs to be condemned. DO NOT STAY HERE. I still wonder what we might have picked up from this room. RUN... RUN....
8
Dan
7 Mar 2023
·
Stayed 6 nights
Good stuff
Good stuff
10
LouAnn
4 Mar 2023
·
Stayed 5 nights
Staff was terrific and made you feel like family! Would definitely come again
Staff was terrific and made you feel like family! Would definitely come again
4
Arin
27 Feb 2023
·
Stayed 3 nights
Ocean Inn building is neglected to say the least. Mold in bathroom. Broken fixtures. Bug infestation. AC/Fan non functioning. Location and grounds are good. Great beach.
Ocean Inn building is neglected to say the least. Mold in bathroom. Broken fixtures. Bug infestation. AC/Fan non functioning. Location and grounds are good. Great beach.
6
Richard
26 Feb 2023
·
Stayed 9 nights
Staff is wonderful, great location and beach. KOI units were worn out, needs upgrade.
Staff is wonderful, great location and beach. KOI units were worn out, needs upgrade.
Property policies
Check-in instructions
Everything you need to know for a smooth check-in.
Check-in
Check-out
From 16:00 to 23:59
Before 11:00
Good to know
Additional policies and info about this property.
Optional extras
Additional paid services you can request.
FAQs about Kaanapali Ocean Inn
Is parking available at the property?
Self-parking is available on-site for a fee of USD 35 per day, which includes in/out privileges. Valet parking is also offered at a rate of USD 40 per day, also with in/out privileges.
What type of breakfast is offered and what are the serving hours?
Full breakfasts are available daily from 7:00 AM to 10:00 AM for a fee, approximately USD 19 to 26 for adults and children.
Does the property allow pets?
Pets are not allowed at the property, but service animals are exempt from this policy.
What are the standard check-in and check-out times?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM. Early check-in and late check-out may be available for a fee, subject to availability.
What accessibility features are available for guests with disabilities?
The property is not wheelchair accessible, and specific accessibility features such as elevators or step-free entrances are not detailed. It is advisable to contact the property directly for more information regarding accessibility accommodations.
What is the location of the property in relation to key landmarks?
The property is located on the beach, just a 5-minute drive from Whalers Village and 9 minutes from Kaanapali Beach. Nearby attractions include May's Beach (0.5 km), Skyline Eco Adventure (0.8 km), and Black Rock (1.6 km).
Does the property have a swimming pool?
Yes, the property features 3 outdoor pools. Specific operational hours and seasonal availability are not provided, so it is recommended to check directly with the property for more details.
What are the policies for guests staying with children?
Children 5 years old and younger can stay for free when occupying the parent or guardian's room, using existing bedding. Up to 3 children can stay under this policy.
Have a question?
Instant AI responses are based on hotel information
The check-in location differs from the property location. Check-in location: [2780 Kekaa Dr, Lahaina, HI 96761]. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Tax ID - TA-130-995-4048-01
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a smoke detector
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Reservations are required for golf tee times and massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Up to 3 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Contactless check-in and contactless check-out are available.
- Fee for full breakfast: approximately USD 19 to 26 for adults, and USD 19 to 26 for children
- Self parking fee: USD 35 per day (in/out privileges)
- Valet parking fee: USD 40 per day (in/out privileges)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Laundry service
Business centre
Multilingual staff
Safe-deposit box
Meeting rooms
Bicycle rental
Activities
Garden
Golf course (nearby)
Scuba diving
Playground
Kayaking
Fitness facilities
Beach Cabanas (surcharge)
Beach Umbrellas
Newspapers in Lobby (free)
Full-Service Spa
Hiking/Biking (nearby)
Mountain Bike (nearby)
Pool Cabanas (surcharge)
Pool Sun Loungers
Pool Umbrellas
Spa Services (on site)
Spa Treatment Room (s)
General
Towels
Assistive Listening Devices Available
Childcare/Babysitting (surcharge)
Beach Sun Loungers
Breakfast Available (surcharge)
Coffee/Tea in Common Areas
Smoke-Free Property
Snack Bar/Deli
Not Wheelchair Accessible
Services
Business centre
Multilingual staff
Safe-deposit box
Meeting rooms
Laundry service
Bicycle rental
Luggage storage
Express check-in/check-out
24-Hour Front Desk
ATM/Banking
Computer Station
Concierge Services
Gift Shops or Newsstand
Grocery/Convenience Store
Laundry Facilities
Porter/Bellhop
Shopping (on site)
Tours/Ticket Assistance
Wedding Services
Parking
Scooter/Moped rentals on site
Parking (Self) (surcharge)
Parking (Valet) (surcharge)
Internet
Free wi-fi