Name: Courtyard by Marriott West Springfield
Address: 885 Riverdale Street, West Springfield, Massachusetts, United States of America, West Springfield, Massachusetts, US
Price range: US$154–US$410 per night
Rating: 8.5

What guests think

At Courtyard by Marriott West Springfield, travellers frequently praise very clean, modern rooms with comfortable beds, friendly staff, and a convenient location near shops, restaurants, and area venues like the Big E, with easy parking and welcoming common areas.

Many guests note that breakfast is not included and there is no complimentary lobby coffee; on-site dining and bar hours or availability can be limited. Facilities draw mixed feedback: the gym and lounge areas are appreciated, but the indoor pool is small and occasionally closed or cooler than expected, and some rooms have shower designs that leave bathroom floors wet. While service is largely praised, a few reviews cite inconsistent check-in experiences, noise near exits or thin walls, and occasional housekeeping or bathroom maintenance issues. Expect a clean, modern stay with friendly service and convenient surroundings, but plan for paid breakfast.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Gym and common areas are well liked, with easy parking and an outdoor fire pit. The indoor pool is small and sometimes closed or cooler than expected, and the bar or bistro can close early or feel understaffed.

Related guest reviews

10

LaSharr

16 Jun 2024

·

Stayed 1 night

Tricked me on the pool size but great property

6

Mark

23 Dec 2024

·

Stayed 1 night

Very Disspointed with both the fact that the indoor pool was closed and, worse, how the front desk was so matter of fact about it without sincerity and such. Her name was Heather. At checkout, Roz was quite the opposite and without me even mentioning the pool, gave us a new bottle of water. Why do I mention this, because Heather was aware I was buying 2 bottle of water and a snack when we checked in, and when i walked over to the "shop," she abruptly stated "we aren't done yet." Frankly, very put off by her behaviour as I don't think she has any idea she works in the HOSPITLITY business, unlike Roz! May rethink staying here in the future as I was very happy the prior time, but not thrilled this time!!

10

toan

4 Jun 2024

·

Stayed 7 nights

The pool was not heated even though they said it was heated. We have stayed at other courtyards and the pool was heated

6

Mirela

8 Oct 2024

·

Stayed 2 nights

For the price charged for the room, it’s simply not worth it. No breakfast included, no complimentary coffee on-site, just a Starbucks machine where you’re required to pay for coffee. The pool is disappointingly small, with no hot tub in sight. Although the restaurant bar is advertised to stay open until midnight, they closed the tab at 11 PM, leaving me unable to order a drink. On the bright side, the staff was very friendly and accommodating, but unfortunately, that’s not enough to make me return.

10

Lisa

6 Aug 2025

·

Stayed 1 night

Excellent staff that goes out of their way to check you in quickly and get you to where you want to be. Shopping and food is right next door with lots of options, even a grocery store and outlet stores. Bright, clean entry and lobby with clean welcoming rooms.

10

Eric

12 Feb 2023

·

Stayed 1 night

Friendly, clean, fabulous pool that is heated (actually heated).

10

NEIL

16 Oct 2023

·

Stayed 2 nights

UMass Amherst parents weekend stay, wound up a little further away than we wanted to be due to closer hotels being booked up -- half hour drive. But the tradeoff was we found Courtyard West Springfield to be a wonderful facility that is much more up to the Marriott standard one would expect than most other regional properties we have stayed at. Very well maintained, clean, lots of space top spread out in common areas, great gym and pool. Bar that is actually opened although it could use a bigger staff than one to handle drinks and food requests etc. And the fire pit outside is massive and inviting and nice deck area as well. Staff was friendly and attentive.

10

Gracjana

10 Mar 2025

·

Stayed 1 night

Clean and modern. Parking was very easy.

10

Emily

18 Feb 2025

·

Stayed 1 night

This was a very well spent $150! The hotel was spotless, hip, had food options downstairs for dinner and breakfast, and the gym and pool area were great additions. It felt like a super luxurious stay during a quick work trip - a lovely surprise.

10

Chian

26 Jun 2024

·

Stayed 1 night

Although the pool is smaller than what is pictured overall it was a great experience

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Cleanliness

Most guests find the hotel and rooms very clean and modern. However, several reviews report lapses such as bathroom mold, dirty or sticky floors, clogged toilets, stained linens or couches, and occasional smoke odors.

Related guest reviews

4

Cynthia

30 Aug 2024

·

Stayed 1 night

We were traveling for hours and were exhausted so we couldn't wait to check in to our room. When I walked in, the place was beautiful! But, immediately, I was "greeted" by an employee at the service desk who acted like I was bothering her by trying to check in. I'm pretty sure I woke her up from a nap. She mumbled every single thing she said so we had no idea what she was saying but were afraid to ask her to repeat herself because she was so mean. Then, we got to our room and it was definitely not what I expected for the amount of money I paid. Dirty blanket, disgusting shower, a sink that didn't drain, etc. I specifically went with this hotel because we had such a great experience at a different Courtyard Marriott so I was spending a little more on a room, but was disappointed in this one. On another note, the staff in the morning was pleasant and the bistro breakfast was great! *Tried to add photos but it won't let me.

4

SHELLEY

18 Sept 2023

·

Stayed 1 night

We checked into two rooms. Both rooms were dirty. Our toilet was clogged before arrival. I would not recommend staying at this facility again.

10

Lauren

24 Sept 2025

·

Stayed 2 nights

Exceptionally clean and updated hotel with wonderful, large rooms and clean and comfortable bedding. Everything was thoughtfully appointed in the room with lots of extra touches. This is close to the Big E and within walking distance of restaurants.

4

Christine

27 Sept 2025

·

Stayed 1 night

lots of Mold growing on ceiling of the shower. Shower was not clean and in need of repair.

4

Jennifer

20 Feb 2023

·

Stayed 1 night

When we arrived to our room the bathroom floor was not clean, it was sticky and had hair on it, the hand towels looked like they were used for makeup, they had a pink tinge to them. All of our garbage cans and recycle cans were also full and in the hallway. When we advised the staff the assured us it would be taken care of. We went out and returned to find nothing had been done in the 7 hours we had been out.

10

Jane

24 Jul 2025

·

Stayed 1 night

Clean and well maintained. Up to date. Friendly staff.

10

Lisa

6 Aug 2025

·

Stayed 1 night

Excellent staff that goes out of their way to check you in quickly and get you to where you want to be. Shopping and food is right next door with lots of options, even a grocery store and outlet stores. Bright, clean entry and lobby with clean welcoming rooms.

4

shelley

18 Sept 2023

·

Stayed 1 night

Bathrooms were dirty. Toilet was clogged when we arrived at 11pm. Front desk offered breakfast for staying up all night listening to the people above us or next to us making noise all night. Not impressed

10

Chad

2 May 2025

·

Stayed 1 night

Very clean very nice

10

Martha

23 Sept 2024

·

Stayed 1 night

Incredibly clean and feels very new and modern!

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Rooms

Rooms are modern and comfortable with very good beds. Downsides include shower designs that leak onto the floor, occasional maintenance issues, limited storage, no in-room microwave in some rooms, thin walls or noise near exits, and variable Wi‑Fi.

Related guest reviews

2

James

27 Oct 2024

·

Stayed 1 night

Our room was by an exit with people constantly coming in or leaving. Maybe slept two hours, tops.

10

Michelle

26 Jul 2025

·

Stayed 1 night

Beautiful room, comfortable beds, and great amenities. And the lady who checked us in was very friendly and professional. We were very happy to stay here and would do so again.

6

Annmarie

19 Jan 2025

·

Stayed 2 nights

The courtyard was clean and the staff was friendly. The area it’s in is kind of scummy and the walls are paper thin. The pool is tiny. You can hear everything from other rooms. Overall it’s an average stay.

8

Lynne

29 Jul 2025

·

Stayed 5 nights

Overall, the property was good with a couple of exceptions: very little storage for clothing, two small drawers, so needed to also have suitcases out, but only one decent place for a suitcase. The clock night light couldn't be dimmed.

8

John

19 Feb 2024

·

Stayed 1 night

The room was fairly spacious, had a 'fridge but lacked a microwave. The walk in shower, with no door to close it off, left the bathmat soaking wet (immediately), and left the occupant cold. And, unless that occupant is more than 6 feet tall, there is no way to adjust the flow or direction of the shower head.

10

Paul

30 Sept 2024

·

Stayed 2 nights

Really awesome stay. Room had everything I needed and the bed was the best part.

10

Kathryn

14 May 2023

·

Stayed 4 nights

Very nice hotel. Not easy to get to since you have to do a U turn. The hotel check in staff when I mentioned this to them at check in, they could not give me directions as to how to easily get into their hotel…they made the comment that it was a bad place to put a hotel. Bed was comfortable and shower was hot. Room was clean. NO MICROWAVE…that was very upsetting to me since I usually order food in and it lasts me a second day…probably would not stay there again for the $$ and inconvenience and no microwave. Room was very well lit and had a lot of plugs which is a good thing. Very contemporary decor. Felt safe there since I traveled alone for business.

10

Danny

1 Dec 2025

·

Stayed 1 night

Room was beautiful. The beds are so comfy.

6

April

29 Aug 2024

·

Stayed 1 night

Staff were wonderful. Gym was great. Room bathroom door would not open all the way, kept getting stuck on tile flooring. Shower water got everywhere on bathroom floor because of shower-head and glass door setup. For the price, it was disappointing to not have a small complimentary breakfast option.

10

Louise

20 May 2025

·

Stayed 1 night

Good condition. HVAC very quiet.

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Service

Service is widely praised as friendly, accommodating, and efficient, with multiple shout-outs to front-desk staff and smooth check-ins. A few guests reported issues such as rude or unhelpful interactions, reservation or key errors, housekeeping not servicing rooms, and limited response to noise complaints.

Related guest reviews

10

Daniel

31 Aug 2025

·

Stayed 1 night

Great service and excellent features to the property. The only thing that stops me from giving this property a perfect score is the lady at checkout was a bit rude.

8

Renee

12 Oct 2025

·

Stayed 1 night

Excellent front desk staff. Jonathan assisted us with checking in early and offered local suggestions for shopping (my husband needed a pair of dress shoes for our event that evening.)

6

ESTHER

14 Jun 2025

·

Stayed 3 nights

I stayed for 3 nights. Waking up early morning to go to work. Unfortunately coming back at 1 am to find my room untidy. Linens, towels where I left them in the bathroom. I called the front desk but unfortunately there was no housekeeping to replace the linens. I literally had to go downstairs at 1:30 am to get linen to go do it myself. After a long day then coming to untidy, untouched room is very below standards. I believe someone must have checked that he/she cleaned the room.🤔. Courtyard you guys can do better. This was pathetic!

2

GERALDINE

10 Nov 2024

·

Stayed 1 night

For starters when we arrived early the front desk guy was very mean. We ask if we can check in early and his response was rude. They express how check in is 3. And we received a text at 5pm that our room was ready. Shame on them. And then we ask for a late check out to be told no. I will not be staying here. And the final is i only book this hotel because it said breakfast included. To find out its not!!!!

2

Jim

11 Aug 2025

·

Stayed 1 night

Property was under construction and was not mentioned in the add. Courtyard could also not find our reservation at first and them gave us keys to someone else’s room! Then fire alarm went off at 6am and then maid service was banging on our just before 10am when we a do not disturb sign on the door and check out was 11am. Could have been worse but All in all a bad stay, thankfully it was only one night.

6

Mark

23 Dec 2024

·

Stayed 1 night

Very Disspointed with both the fact that the indoor pool was closed and, worse, how the front desk was so matter of fact about it without sincerity and such. Her name was Heather. At checkout, Roz was quite the opposite and without me even mentioning the pool, gave us a new bottle of water. Why do I mention this, because Heather was aware I was buying 2 bottle of water and a snack when we checked in, and when i walked over to the "shop," she abruptly stated "we aren't done yet." Frankly, very put off by her behaviour as I don't think she has any idea she works in the HOSPITLITY business, unlike Roz! May rethink staying here in the future as I was very happy the prior time, but not thrilled this time!!

10

Beth

29 Oct 2024

·

Stayed 2 nights

I enjoyed everything about my stay the check girls were unbelievable. They were so kind and informative. Everyone deserves a raise.

10

Patrick

18 Feb 2025

·

Stayed 2 nights

Staff and managers were above and beyond

10

Marta

5 Oct 2025

·

Stayed 2 nights

Staff where amazing Matt at the front desk was friendly and welcoming. Jeraime at the bar was great. Thank you for your hospitality.

10

Lawrence

7 Oct 2023

·

Stayed 1 night

I shared w/ the manager that my son was autistic and noise sensitive and he moved us to a suite that was quiet away from other guests. The staff onsite were friendly, accommodating and kind. The property was clean, food options were good, pool was great for my son who loves water. Great hotel and the staff and management were excellent which makes the experience all the better.

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Location

Convenient, safe location near shops, restaurants, and area venues like the Big E and Springfield College, with straightforward parking and some walkable options. A few mention awkward road access or a less appealing surrounding area.

Related guest reviews

10

Lauren

24 Sept 2025

·

Stayed 2 nights

Exceptionally clean and updated hotel with wonderful, large rooms and clean and comfortable bedding. Everything was thoughtfully appointed in the room with lots of extra touches. This is close to the Big E and within walking distance of restaurants.

8

Won Hyuk

29 Jul 2024

·

Stayed 2 nights

Location is good.

10

Kathryn

14 May 2023

·

Stayed 4 nights

Very nice hotel. Not easy to get to since you have to do a U turn. The hotel check in staff when I mentioned this to them at check in, they could not give me directions as to how to easily get into their hotel…they made the comment that it was a bad place to put a hotel. Bed was comfortable and shower was hot. Room was clean. NO MICROWAVE…that was very upsetting to me since I usually order food in and it lasts me a second day…probably would not stay there again for the $$ and inconvenience and no microwave. Room was very well lit and had a lot of plugs which is a good thing. Very contemporary decor. Felt safe there since I traveled alone for business.

10

Lisa

6 Aug 2025

·

Stayed 1 night

Excellent staff that goes out of their way to check you in quickly and get you to where you want to be. Shopping and food is right next door with lots of options, even a grocery store and outlet stores. Bright, clean entry and lobby with clean welcoming rooms.

10

Kathleen

22 Sept 2025

·

Stayed 2 nights

The hotel is wonderful and located close to shopping and some nice local restaurants. The staff was very attentive and thoughtful.

10

Jurij

20 Jul 2025

·

Stayed 1 night

Safe and convenient

10

Holly

13 Oct 2025

·

Stayed 2 nights

The hotel is super cute and modern. The beds and pillows were amazing. The staff was friendly and helpful. The location was very convenient. We drove But it's right next to shops and restaurants. I honestly can't say enough good things about our stay. It suited us perfectly and we had no complaints regarding cleanliness. I would absolutely recommend if you are headed to Springfield.

8

Natalie

14 Dec 2025

·

Stayed 1 night

The hotel was conveniently located, as my child was doing a camp over at Springfield College and we didn’t want to stay right in the city. The room was clean and staff were friendly. The only thing we would have appreciated better would have been breakfast included.

10

MARK

20 May 2025

·

Stayed 1 night

Again, love the location, the overall condition and the comfort.

10

Mo

31 Dec 2023

·

Stayed 1 night

This is the first time I have stayed at this hotel. I was surprised how nice the place was, and how friendly the staff were. Restaurants and shopping within walking distance. Parking is so convenient, and I can see my vehicle from the window. I highly recommend this place to anyone visiting the area.

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Dining

Breakfast is not included and there is no complimentary lobby coffee, with a paid Starbucks/bistro setup instead. Food gets some praise, but menu availability and bar/bistro hours can be limited or end earlier than posted.

Related guest reviews

8

Robert

13 Jul 2025

·

Stayed 3 nights

Location is great (clean and centrally located) except there is NO complimentary continental breakfast (which is OK, but .....) - NOT EVEN COFFEE. You are expected to buy Starbucks through an automated machine in the snack area (which had a warning on it that it needed to be rinsed), or at the "bistro bar" during bistro hours. We had to drive across the street to the Dunkin Donuts every morning. It's hard to believe that free coffee in the morning is not offered. Very disappointing and unexpected. BTW - I do understand that there are "coffee makers" in the room, but I think we can all agree that those things are gross. Overall a great place.

10

Julia

3 Aug 2024

·

Stayed 1 night

Great location, near Costco, grocery stores and restaurants. Fantastic breakfast and 5 star service.

6

Pam

19 Feb 2024

·

Stayed 2 nights

The hotel was in walking distance to shops and restaurants. It was clean and had a nice lobby to sit with friends/family. The negative is, the bar was supposed to be open until 10pm, both nights we were there, they closed at 8:30 and 9:30. They locked us out of room a half hour before check out. We had to go to the desk to have our key card reinstated.

8

Joline

10 Jul 2025

·

Stayed 1 night

The property was wonderful as far as everything. I gave it a 4 due to not having complimentary coffee in the lobby in the morning. There is a coffee maker in the room but I am not fond of using them as I do not know how long they have sat without fresh water being ran through them and the cleanliness of the maker and pot.

6

Mirela

8 Oct 2024

·

Stayed 2 nights

For the price charged for the room, it’s simply not worth it. No breakfast included, no complimentary coffee on-site, just a Starbucks machine where you’re required to pay for coffee. The pool is disappointingly small, with no hot tub in sight. Although the restaurant bar is advertised to stay open until midnight, they closed the tab at 11 PM, leaving me unable to order a drink. On the bright side, the staff was very friendly and accommodating, but unfortunately, that’s not enough to make me return.

10

John

1 Jun 2025

·

Stayed 1 night

Some items listed on the printed Bistro menu were not available at the in-house Bistro, but the staff were still very helpful, and the food was great.

4

Michael F

26 Jun 2024

·

Stayed 1 night

They charge $10 for a standard continental breakfast (yogurt, banana, coffee, muffin)

10

Alexis

2 Aug 2024

·

Stayed 1 night

Excellent! The only thing that surprised me, the breakfast is not included.

8

Judson

25 Sept 2025

·

Stayed 1 night

No breakfast smh

8

Natalie

14 Dec 2025

·

Stayed 1 night

The hotel was conveniently located, as my child was doing a camp over at Springfield College and we didn’t want to stay right in the city. The room was clean and staff were friendly. The only thing we would have appreciated better would have been breakfast included.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$150
February	US$154
March	US$157
April	US$170
May	US$179
June	US$204
July	US$185
August	US$186
September	US$194
October	US$198
November	US$155
December	US$134

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $207	18 $366	19 $333
20 $183	21 $192	22 $192	23 $192	24 $192	25 $327	26 $352
27 $173	28 $178	29 $178	30 $178

Su	Mo	Tu	We	Th	Fr	Sa
				1 $173	2	3 $410
4 $154	5 $183	6	7 $193	8 $163	9 $260	10 $279
11 $183	12 $173	13 $183	14 $183	15 $173	16 $328	17 $328
18 $154	19 $163	20 $163	21 $163	22 $163	23 $221	24 $240
25 $154	26 $163	27 $173	28 $173	29 $154	30 $192	31 $192

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed with Sofa Bed (Mobility Hearing Access, Roll-In Shower)

Room, 1 King Bed, Hearing Accessible (Accessible Bathtub & Roll-In Shower)

Suite, 1 King Bed with Sofa Bed

Room, 1 King Bed, Hearing Accessible

Room, 2 Queen Beds (Hearing Accessible)

Room, 2 Queen Beds, Hearing Accessible

Room, 2 Queen Beds (Mobility Hearing Accessible, Tub)

Room, 1 King Bed, Hearing Accessible (Accessible Bathtub)

Room, 1 King Bed with Sofa Bed (Hearing Accessible)

Studio, Multiple Beds, Accessible Bathtub

Room, 1 King Bed with Sofa Bed (Mobility Hearing Accessible, Tub)

Room, 2 Queen Beds, Hearing Accessible (Accessible Bathtub)

Suite, 1 Bedroom

Room, 1 King Bed, Hearing Accessible (Roll-In Shower)

Suite, Multiple Beds

Room, 1 King Bed with Sofa Bed

Room, 2 Queen Beds

Guest reviews

Very good

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Courtyard by Marriott West Springfield

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Prices for upcoming dates